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Support Guide |
The Zscaler SDK GO is supported and maintained by the Zscaler Technology Alliances team, and we welcome questions on how to use the SDK. Please, refer to our troubleshooting guide for guidance on typical problems.
All bug reports and feature requests must be submitted via GitHub issues. When reporting bugs, please include a detailed description that demonstrates the bug and the command output. Stack traces will also be helpful.
Notice that we will NOT, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles.
Support tickets related to the Zscaler SDK GO can be opened with Zscaler Support, however since the SDK HTTP Client relies on the respective product APIs, we will NOT be able to treat related support requests as a Severity-1 (Immediate time frame).
Urgent, production related issues associated with this tool can be resolved via direct interaction with the underlying API or UI. We will ask customers to resort to these methods to resolve downtime or urgent issues. If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance.
For questions or requests that cannot be submitted via GitHub Issues, please contact zscaler-partner-labs@z-bd.com with "zscaler-sdk-go" in the subject line. We also provide a private Slack channel where you can submit your questions to the maintainers. Notice that this form will be reviewed and approved by Zscaler Technology Alliances team.