If you have problems installing Settlers United, please follow these steps.
Feel free to ask for help in our Discord, after you have done these steps without success
- Restart your computer at least once, better twice. If necessary, restart your router once.
- Check if you have installed the latest Windows updates: Get Windows Updates. If updates are found, you should restart your computer again.
- Make sure that your virus scanner does not perform any actions for Settlers United or set an exception.
Check if everything is now working as desired.
- Uninstall Settlers United and restart your computer.
- Download the latest version (www.settlers-united.com) and install it.
Check if everything is now working as desired.
- Uninstall Settlers United (again) and restart your computer.
- Delete all files under "Windows key "+"R" -> %appdata% -> "Settlers United". Delete all files under "Windows "+"R" -> %localappdata% ->" settlers-united-updater".
- Download the latest version (www.settlers-united.com) and install it.
Check if everything is now working as desired.
- Uninstall Settlers III and / or Settlers IV completely. Important: After uninstalling, the installation folder of Settlers III and / or Settlers IV must also be deleted.
- Reinstall Settlers III and/or Settlers IV and start the respective game once without using Settlers United.
Check if everything is now working as desired.
- Use another computer to determine if it might be a misconfiguration of your operating system and check if the error persists after an operating system reinstallation.
Check if everything is now working as desired.