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Troubleshooting_SLScheduler_exe |
SLScheduler is a helper process that is called upon when the Windows Task Scheduler orders that a scheduled task has to be performed.
flowchart TD
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%% Define blocks %%
Start[SLScheduler]
Home([Start page])
SLLogCollector([Log collector <br>usage guide])
Investigation([How to investigate])
RTE{{"Was there an RTE?"}}
RTE1[- Verify RTE count = 1.<br> - Check memory/CPU usage. <br> - Take high memory dump <br>or set up procdump.<br> - If RTE is still present, restart DMA.]
RTE2[Check SLScheduler.txt.]
RTE3[Verify which scheduled task was <br>executed at the time of the RTE.]
RTE4[Check Windows Task Scheduler: <br> - Verify that everything is OK in the Active Tasks. <br> - Verify when the task started to fail. <br> - Try to run it from the Task Scheduler.]
RTE5[Investigate the root cause of the leak/RTE/crash: <br> - Check information events. <br> - Check resources of other processes. <br> - Check the Recycle Bin. <br> - Check Event Viewer.]
ScheduledEvent{{"Did the <br>scheduled event run?"}}
Win[Windows Task Scheduler]
InfoEvents["Check information events."]
Errors{{"Are there any errors? "}}
Config["Check scheduled <br>task/event configuration."]
ErrorYes[Check the respective errors.]
End[Manually execute <br>the scheduled event.]
%% Connect blocks %%
Start ---- ScheduledEvent
Start --- RTE
ScheduledEvent --- |NO|InfoEvents
InfoEvents --- Errors
InfoEvents --- |NO|Win
RTE --- |YES|RTE1
RTE1 --- RTE2
RTE2 --- RTE3
RTE3 --- RTE4
RTE4 --- RTE5
Errors --- |NO|Config
Errors --- |YES|ErrorYes
Config --- End
ErrorYes --- End
%% Define hyperlinks %%
click Home "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Finding_a_Root_Cause.html"
click SLLogCollector "/user-guide/Reference/DataMiner_Tools/SLLogCollector.html"
click Investigation "/user-guide/Troubleshooting/Troubleshooting_Flowcharts/Troubleshooting_Where_to_Start.html"
click Config "#scheduled-taskevent-configuration-checklist"
click ErrorYes "#check-the-respective-errors"
click Win "#windows-task-scheduler"
%% Apply styles to blocks %%
class Start DarkBlue;
class RTE1,RTE2,RTE3,RTE4,RTE5,InfoEvents,End LightGray;
class RTE,ScheduledEvent,Errors Blue;
class Home,SLLogCollector,Investigation LightBlue;
class Config,ErrorYes,Win Gray;
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Is the task/event enabled?
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Is the schedule configured correctly?
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Are the items below configured correctly?
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Email:
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Check email configuration.
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Check SMTP settings.
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Information: Validate that the message is displayed correctly in the information events.
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Script: Check if the script has been configured correctly.
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SMS: Check the Mobile Gateway settings.
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Upload to FTP: Check if the FTP path can be reached.
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Upload report to shared network path: Check if the network path can be reached.
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Issue: SLScheduler stuck
Plan of attack: Restart SLScheduler. No DMA restart is required.
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Issue: Unable to generate report
Plan of attack:
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Check if a table parameter contains the ">" character.
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Check if a report action includes a parameter with filter containing a "<" character.
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Issue: The operator or administrator has refused the request
Plan of attack: Check SLScheduler.txt and SLASPConnection.txt.
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Issue: Failure to add scheduled task
Plan of attack:
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Follow Cube session, in SLClientTest tool, while adding scheduled task.
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Check exceptions in Cube.
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Check errors in Cube logging.
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Pay special attention to the data, e.g. incorrect time format.
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Check if the Scheduled Event triggered (Last Run Time).
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Verify the Triggers, Actions and Conditions.
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Verify that the Last Run instance was successful.
The following items related to DataMiner may be included in the Windows Task Scheduler:
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DataMiner backup
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DataMiner restore
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Cassandra backup
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Cassandra compaction
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Cassandra repair
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Elastic indexing backup