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where is my email account??? #318

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brian-crane opened this issue Mar 9, 2018 · 12 comments
Closed

where is my email account??? #318

brian-crane opened this issue Mar 9, 2018 · 12 comments

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@brian-crane
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why can i not login with my normal briancrane email account???? says 'email not found'!

@huyphams
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huyphams commented Mar 10, 2018

Hi, @brian-crane just register an account and it will be fine.
I'm sorry about your trouble. I’m working with the new CD-key system, it will be released in build 94.

@huyphams
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huyphams commented Mar 10, 2018

Can you email me the email you are using to login, I just checked the database and saw your account was associated with the email: bc****@****es.com

@brian-crane
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ah i was using wrong email address! so sorry huy false alarm but now it is saying "You are out of seats. The oldest device was removed from this license.
If you want to use TablePlus on multiple devices, please add more seats."

and cannot get past the login screen....

@brian-crane
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It is saying I have only the free plan, where is my Happy Plan?

@brian-crane
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screen shot 2018-03-12 at 3 50 53 pm

@huyphams
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huyphams commented Mar 13, 2018

Hi @brian-crane just ignore the message out of seats and it should be fine.

Btw, from build 94 I changed the way activate TablePlus to Cd-Key. I will send CD-Key to all customers. I think it will solve all activation issue.
screen shot 2018-03-13 at 11 26 59 am

@brian-crane
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hm, even when i ignore you can see it has me on free plan, not happy plan :(

@huyphams
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Let's me double check, it should not be a free plan. Can you send me the email?
Your license email is: bcr***@**ates.com

@brian-crane
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yep thats the email! thanks huy

@huyphams
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I updated the new system activation that uses license keys. This is the final version and will not change anymore.
If you lost license key please visit here to recovery: License manager

@brian-crane
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Hi Huy!! I am back to using TablePlus again, but I am not working at ebates anymore. I registered as bcrane@ebates.com - is there anyway I can get this email updated to my new email?

Thanks!

@huyphams
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Hi @brian-crane please email me at nick@tableplus.com then I will change the license email for you!

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