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[Bug] Mail Responder recipient address not found in tags #860

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jaysadat opened this issue Sep 16, 2020 · 4 comments
Closed

[Bug] Mail Responder recipient address not found in tags #860

jaysadat opened this issue Sep 16, 2020 · 4 comments
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category:bug Issue is related to a bug
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@jaysadat
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Bug

Work Environment

Question Answer
OS version (server) Ubuntu

Description

The Mailer Responder checks the tags list for the recipient mail address and ends up with failure with message "recipient address not found in tags".

Steps to Reproduce

  1. Steps to reproduce the behavior:
  2. Configure Mailer 1.0 Responder
  3. Create Case
  4. Create Tag: "mail:user@example.com"
  5. Start Responder Mailer for this case.
  6. Check Result of Responder for Error Message: recipient address not found in tags

Complementary information

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@dadokkio
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Probably duplicated of #847 , are you using thehive4?

@jaysadat
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Yes. I am using Thehive4. The email shows in the tag but in a weird format. Don't know if that could be the issue.

@dadokkio dadokkio added this to To do in Cortex-Neurons 3.0 via automation Sep 29, 2020
@dadokkio dadokkio moved this from To do to In progress in Cortex-Neurons 3.0 Sep 30, 2020
@dadokkio dadokkio added this to the 3.0.0 milestone Oct 30, 2020
@farmerkz
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farmerkz commented Dec 2, 2020

Same problem.
Apparently this is due to the fact that when the tag is saved, The Hive4 changes "mail:" to "mail="

My workaround: in mailer.py replace
mail_tags = [t[5:] for t in tags if t.startswith("mail:")]
to
mail_tags = [t[5:] for t in tags if t.startswith("mail=")]

@dadokkio
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dadokkio commented Jan 8, 2021

Closing because duplicate of #848

@dadokkio dadokkio closed this as completed Jan 8, 2021
Cortex-Neurons 3.0 automation moved this from In progress to Done Jan 8, 2021
@nadouani nadouani added the category:bug Issue is related to a bug label Jul 27, 2021
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