id | title |
---|---|
zendesk |
Zendesk |
ToolJet can connect to Zendesk APIs to read and write data using OAuth 2.0, which helps us to limit an application's access to a user's account.
ToolJet connects to your Zendesk app using :
- Zendesk Sub-domain
- Client ID
- Client Secret
You can create a Zendesk data source with one of either of the two permission scopes :
- Read Only
- Read and Write
:::info You must first be a verified user to make Zendesk API requests. This is configured in the Admin Center interface in Apps and integrations > APIs > Zendesk APIs. For more information, see Security and Authentication in the Zendesk Support API reference or check out Zendesk's docs. :::
To connect Zendesk datasource to your ToolJet application, go to the data source manager on the left-sidebar and click on the +
button. Select Zendesk from the list of available datasources, provide the credentials and click Connect to Zendesk and authenticate via OAuth. And click Save to save the datasource.
- List Tickets
- List requested Tickets
- Show a Ticket
- Update a Ticket
- List Users
- Get Profile
- Search query
Lists all the tickets in your Zendesk account.
Lists all the tickets requested by the user.
Fields | description |
---|---|
User ID | The id of the user |
Gets a ticket's properties with the given ID, though not the ticket comments.
Fields | description |
---|---|
Ticket ID | The id of the ticket |
Updates a ticket's properties with the given ID.
Fields | description |
---|---|
Ticket ID | The id of the ticket |
Body | The properties and values to update. Example: {{({ "ticket": {"status": "solved"} })}} |
Lists all the users in your Zendesk account.
Gets a user's profile with the given ID.
Fields | description |
---|---|
User ID | The id of the user |
The Search Query uses Zendesk's Search API to return tickets, users, and organizations with defined filters. Common filters include:
type:ticket
type:user
type:organization
type:ticket organization:12345 status:open
Fields | description |
---|---|
Query | The search query |