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Display CSAT as part of ticket notification #116

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TylerConlee opened this issue Feb 13, 2018 · 0 comments
Closed

Display CSAT as part of ticket notification #116

TylerConlee opened this issue Feb 13, 2018 · 0 comments
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enhancement priority:normal
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@TylerConlee
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On the More Info screen, previous ticket CSATs can be displayed to give some context as to the attitude of the customer towards the support given. With a history of how the customer responds, an agent can then tailor the messaging even further to ensure the customer gets the best service possible.
@TylerConlee TylerConlee self-assigned this Feb 13, 2018
@TylerConlee TylerConlee added this to To-Do in Roadmap via automation Feb 13, 2018
@TylerConlee TylerConlee mentioned this issue Feb 13, 2018
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Roadmap automation moved this from To-Do to Done Feb 21, 2018
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