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Won't open 3mf files when using dual monitors #13378

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2 tasks done
andyrblank opened this issue Sep 25, 2022 · 4 comments
Closed
2 tasks done

Won't open 3mf files when using dual monitors #13378

andyrblank opened this issue Sep 25, 2022 · 4 comments
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Status: Duplicate Duplicate of another issue. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.

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@andyrblank
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andyrblank commented Sep 25, 2022

Application Version

5.1.1

Platform

Windows 11

Printer

Wanhao Duplicator i3 (MP Maker Select V2)

Reproduction steps

  1. Open Cura
  2. Open 3mf file

Actual results

Cura locks up and becomes unresponsive and UI is blank.
Frozen Cura

Expected results

Cura should open the 3mf file with dialog
Cura Working

Checklist of files to include

  • Log file
  • Project file

Additional information & file uploads

I am able to get Cura 5.1.1 to open a 3mf file if I disable one of my monitors in my dual monitor setup. Cura 4.13.1 works to open the same 3mf file regardless of monitor configuration. I have also tried saving a 3mf file from Cura 5.1.1 and opening the same file and it had the same issue when two monitors are running.

System Info:
Windows 11 Build 21H2
Alienware/Dell OEM Nvidia Geforce 1660 TI
Nvidia Game Ready Driver 516.94
Intel Core i5 9400
32GB RAM
WDI3_Dragon_Skull_Back_3DKitbash.zip

@andyrblank andyrblank added Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Sep 25, 2022
@andyrblank
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The same issue occurs with a clean install of the Nvidia Studio driver 517.40.

@andyrblank
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I had been searching this in the issues as a 3mf issue but forgot to search again once I knew it was related to dual monitors. Now that I have I found information in this thread #12197 that suggested stopping the Nahimic Service. Once I did that the 3mf files open without issue with dual monitors.

@andyrblank
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Cura Log:
cura.log.zip

@fieldOfView
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As you have found, this is a duplicate of #12197. The issue is not specific to this particular dialog, but affects many parts of Cura that open dialogs.

@fieldOfView fieldOfView added the Status: Duplicate Duplicate of another issue. label Sep 26, 2022
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Labels
Status: Duplicate Duplicate of another issue. Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior.
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