[Linux] Game doesnt launch #41

suhaaktas · 2015-06-23T13:09:03Z

i cant launch the game as it crashes on the inital loading screen. trying verifying the game files. will post the result asap.Normal dota client works smoothly
Edit: nope, it didnt work. still crashes on loading screen.and i also found out several reddit users having the same problem. is there anything i can help fixing it?
Edit 2: This is the game console log: http://paste.ubuntu.com/11761194/

detailed sysinfo : https://gist.github.com/suhaaktas/2943f098145c8df8cf0e#file-gistfile1-txt
Ubuntu 14.04 x86_64
Unity
Radeon HD6770 (fglrx) AMD closed source drivers

suhaaktas@aktas:~$ lspci -vnn |grep VGA
00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116](rev 09) (prog-if 00 [VGA controller])
01:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Whistler [Radeon HD 6730M/6770M/7690M XT] [1002:6740](prog-if 00 [VGA controller])

micaelbergeron · 2015-06-23T13:17:58Z

This seems to be the same problem as #10

HarlemSquirrel · 2015-06-24T01:47:24Z

I am also experiencing this crash. I have not been able to get the game to launch at all, it just crashes after the launch animation on GNOME or Cinnamon with all updates installed.
Arch Linux 64-bit
kernel 4.0.5
mesa 10.6
Sapphire R9 270X on open source drivers

I just started steam and attempted to run the game. This was the output in my terminal:http://pastebin.com/axH5bTeX
I think this is most relevant:

Game update: AppID 570 "Dota 2", ProcID 12373, IP 0.0.0.0:0
ERROR: ld.so: object '/home/hs/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/hs/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
pid 12375 != 12374, skipping destruction (fork without exec?)
ERROR: ld.so: object '/home/hs/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/hs/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.

(steam:12224): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent.

Using breakpad crash handler
Setting breakpad minidump AppID = 570
Forcing breakpad minidump interfaces to load
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561197979947142 [API loaded yes]
Steam_SetMinidumpSteamID:  Setting Steam ID:  76561197979947142
Setting breakpad minidump AppID = 373300
Fontconfig warning: "/home/hs/.local/share/Steam/steamapps/common/dota 2 beta/game/core/panorama/fonts/conf.d/41-repl-os-win.conf", line 148: Having multiple values in <test> isn't supported and may not work as expected
Fontconfig warning: "/home/hs/.local/share/Steam/steamapps/common/dota 2 beta/game/core/panorama/fonts/conf.d/41-repl-os-win.conf", line 160: Having multiple values in <test> isn't supported and may not work as expected
ERROR: ld.so: object '/home/hs/.local/share/Steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
crash_20150623215459_1.dmp[12392]: Uploading dump (out-of-process)
/tmp/dumps/crash_20150623215459_1.dmp
/home/hs/.local/share/Steam/steamapps/common/dota 2 beta/game/dota.sh: line 98: 12377 Segmentation fault      (core dumped) ${STEAM_RUNTIME_PREFIX} ${GAME_DEBUGGER} "${GAMEROOT}"/${GAMEEXE} "$@"
Game removed: AppID 570 "Dota 2", ProcID 12377 
crash_20150623215459_1.dmp[12392]: Finished uploading minidump (out-of-process): success = no
crash_20150623215459_1.dmp[12392]: error: HTTP response code said error
crash_20150623215459_1.dmp[12392]: file ''/tmp/dumps/crash_20150623215459_1.dmp'', upload no: ''HTTP response code said error''
pid 12392 != 12391, skipping destruction (fork without exec?)
Generating new string page texture 438: 128x256, total string texture memory is 5.29 MB
[2015-06-23 21:54:42] Startup - updater built Jun  4 2015 10:35:42
[2015-06-23 21:54:43] Verifying installation...
[2015-06-23 21:54:43] Verification complete
[2015-06-23 21:55:06] Shutdown

gdrewb-valve · 2015-06-24T01:48:34Z

We'll need some more info, such as a crash report or gdb backtrace, to have an idea of what's going on in your situations.

HarlemSquirrel · 2015-06-24T02:25:52Z

Thank you for your help @gdrewb-valve
I have updated my post with some hopefully useful output. Let me know how else I can help!

suhaaktas · 2015-06-24T14:29:00Z

@gdrewb-valve can you explain me how to fetch that info?

Tele42 · 2015-06-24T15:18:56Z

@suhaaktas if breakpad successfully uploads the crash to their servers, then the CrashID it reports in the terminal and in Steam, the Help dropdown -> System Information -> Recent Failure Reports: can be used by a valve dev to get the crash report. If you can't get a CrashID, then you can goto /tmp/dumps/ and upload the corresponding .dmp file somewhere and provide a link in the issue report.

suhaaktas · 2015-06-24T15:57:35Z

thank you @Tele42 for info. Recent File Reports section was empty but found a report at /tmp/dumps/. Hope it helps. https://www.dropbox.com/s/q2g1f16xn87m95x/suhaaktas_stdout.txt?dl=0

HarlemSquirrel · 2015-06-24T20:37:50Z

OK, so I tried to launch it again just now and here is the dump. I have no idea how to open this file or what to look for.
https://dl.dropboxusercontent.com/u/105841798/crash_20150624162832_1.dmp

gdrewb-valve · 2015-06-24T20:49:32Z

We have enough reports now, thank you.

gdrewb-valve · 2015-06-24T23:23:02Z

For those of you with AMD processors that don't support SSSE3 this is the same as #10 and will be fixed in an upcoming release.

suhaaktas · 2015-06-25T01:02:30Z

Thank you dev-team, much appreciated! 👍
06/24 update didnt fix btw :/

Shelvak · 2015-06-25T02:44:58Z

The same...

I try to start Dota2 reborn from Arch linux and never start, i have black-screen and then the desktop is back

Here the info:

I try reinstalling steam, reinstalling a few libs (gtk, fonts, a few libs but nothing) i'm using catalyst-total from aur.

Anything that you need, ask 👍

Thanks for everything steam-people!

suhaaktas · 2015-06-25T21:50:04Z

i kindly want to say (just for the info), got the most recent update and the problem persists.

gdrewb-valve · 2015-06-25T21:51:41Z

Which update do you mean? Yesterday's (6/24) does not have the fix.

suhaaktas · 2015-06-25T21:53:35Z

my client got an update 5mins ago about 62mb or sth like that. thought it is a newer release :/
(some turkish streamers did the update live on twitch 5min ago)

gdrewb-valve · 2015-06-25T21:56:21Z

The main (non-Reborn) client got an update, that might be what you saw. We'll close this issue when the Reborn update with the fix goes out.

Shelvak · 2015-06-25T23:13:45Z

I can start the game after setup in my bios that start with igfx (instead with PCI) and put maximum "shared memory" (because i have an A8-Apu) and then i can start Dota2-Reborn and Borderland2 so i don't need an update :D

jaygel179 · 2015-06-27T04:11:57Z

Cant start the game. After installing Dota2 reborn and tried to play the game. Notification appears "Preparing to launch dota2.." then after for few seconds the notification hides and did nothing.

I updated my graphics cards driver and its already on its latest.

OS: Ubuntu 14.04
Graphics: Intel Corporation Haswell-ULT Integrated Graphics Controller

micaelbergeron · 2015-06-27T04:27:59Z

It is a segmentation fault.
Here is a gdb backtrace:

(gdb) backtrace
#0  0x00007ffff3354ace in ?? () from /home/micael/.local/share/Steam/linux64/steamclient.so
#1  0x00007ffff53c0f1b in SteamAPI_Shutdown () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libsteam_api.so
#2  0x00007ffff5f54ed5 in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#3  0x00007ffff5f54f91 in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#4  0x00007ffff729ce78 in __run_exit_handlers () from /usr/lib/libc.so.6
#5  0x00007ffff729cec5 in exit () from /usr/lib/libc.so.6
#6  0x00007ffff111f748 in _XDefaultError () from /usr/lib/libX11.so.6
#7  0x00007ffff111f87d in _XError () from /usr/lib/libX11.so.6
#8  0x00007ffff111c7c7 in ?? () from /usr/lib/libX11.so.6
#9  0x00007ffff111c885 in ?? () from /usr/lib/libX11.so.6
#10 0x00007ffff111d830 in _XReply () from /usr/lib/libX11.so.6
#11 0x00007ffff0080382 in XineramaQueryScreens () from /usr/lib/libXinerama.so.1
#12 0x00007ffff42ec7f0 in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#13 0x00007ffff42dd221 in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#14 0x00007ffff42dd836 in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#15 0x00007ffff42dd8e9 in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#16 0x00007ffff42df3a8 in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#17 0x00007ffff427f82c in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#18 0x00007ffff42e1bfb in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libSDL2-2.0.so.0
#19 0x00007ffff59bf6c8 in Plat_CreateWindow () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libtier0.so
#20 0x00007ffff629932b in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#21 0x00007ffff5f0787f in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#22 0x00007ffff5f082bd in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#23 0x00007fffeaf186aa in ?? () from /home/micael/.steam/steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/librendersystemgl.so
#24 0x00007ffff629af5c in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#25 0x00007ffff629b9c3 in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#26 0x00007ffff5f075fb in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#27 0x00007ffff5f09465 in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#28 0x00007ffff5f0a0be in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#29 0x00007ffff5f6d204 in ?? () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#30 0x00007ffff5f6d4da in Source2Main () from /home/micael/.local/share/Steam/steamapps/common/dota 2 beta/game/bin/linuxsteamrt64/libengine2.so
#31 0x00005555555550c1 in ?? ()
#32 0x00007ffff7287790 in __libc_start_main () from /usr/lib/libc.so.6
#33 0x00005555555551bd in _start ()
(gdb)

Thank you for your support.

mehmetali · 2015-06-27T05:27:08Z

@gdrewb-valve first bug reporter and i have same problem.
I think it's legacy Turkish "İ" problem. str upper functions are making i to İ not i to I (same php bug closed after 10 years :) https://bugs.php.net/bug.php?id=18556)
@suhaaktas "LANG=C steam" fixed my problem.

suhaaktas · 2015-06-27T07:21:28Z

can confirm "LANG=C steam" fixes it to the ground as @mehmetali pointed. well catched sir.

gdrewb-valve · 2015-06-27T17:03:58Z

We seem to have a couple of different issues here then. One of the dumps was the same illegal instruction as #10. Other people must not be hitting that since the locale issue is different (although it would be possible to have them both).

@mehmetali , can you explain the locale issue more fully? What is it affecting? How did you determine it was affecting Reborn?

mehmetali · 2015-06-27T19:30:23Z

@gdrewb-valve, It can be easily reproduced with LANG=tr_TR.UTF-8

Game exit with this error:

Hero npc_dota_hero_antimage has no HeroID defined. This will break stats tracking!Error: VerifyHeroIDs():

(en locale) VerifyHeroIDs != (tr locale) VerifyHeroIDs. They are stored in memory with different unicodes.

It is very common locale problem in programming universe so my first guess is launching game with LANG=C. I think it is related to game engine or embedded script language and every game which is using source 2 engine will hit same bug.

There is more info about dotted and dotless "i": https://en.wikipedia.org/wiki/Dotted_and_dotless_I#In_computing

gdrewb-valve · 2015-06-29T20:23:48Z

Starting with LANG=tr_TR.UTF-8 doesn't cause a crash for me. We'll need to investigate more to try and pin down the issue.

gdrewb-valve · 2015-06-30T16:17:58Z

@micaelbergeron, are you running with optirun / primusrun?

mehmetali · 2015-06-30T17:25:20Z

@gdrewb-valve, I tested with az_AZ which is not installed before on my OS. Azerbaijani alphabet has dotless i too.

sudo sh -c 'echo "az_AZ.UTF-8 UTF-8" >> /var/lib/locales/supported.d/local'
sudo dpkg-reconfigure locales
LANG=az_AZ.UTF-8 steam

Edit: I'm running Ubuntu 15.04

Empty2k12 · 2015-07-02T15:28:53Z

Im getting the same error as @HarlemSquirrel
It seems to be regarding to the fonts being for windows as this line suggests

game/core/panorama/fonts/conf.d/41-repl-os-win.conf

Crashlog

Using breakpad crash handler
Setting breakpad minidump AppID = 570
Forcing breakpad minidump interfaces to load
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Looking up breakpad interfaces from steamclient
Calling BreakpadMiniDumpSystemInit
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561198202954884 [API loaded yes]
Steam_SetMinidumpSteamID:  Setting Steam ID:  76561198202954884
Setting breakpad minidump AppID = 373300
Fontconfig warning: "/home/gero/.local/share/Steam/steamapps/common/dota 2 beta/game/core/panorama/fonts/conf.d/41-repl-os-win.conf", line 148: Having multiple values in <test> isn't supported and may not work as expected
Fontconfig warning: "/home/gero/.local/share/Steam/steamapps/common/dota 2 beta/game/core/panorama/fonts/conf.d/41-repl-os-win.conf", line 160: Having multiple values in <test> isn't supported and may not work as expected
AppSystemDict: Error in Connect() of interface 'GameUI011'!
Error: LoadSystemAndDependencies():
AppSystemDict: Error in Connect() of interface 'GameUI011'!

SysInfo

Processor Information:
    Vendor:  GenuineIntel
    CPU Family:  0x6
    CPU Model:  0x3a
    CPU Stepping:  0x9
    CPU Type:  0x0
    Speed:  1701 Mhz
    4 logical processors
    2 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported

Network Information:
    Network Speed:  

Operating System Version:
    Ubuntu 14.04.1 LTS (64 bit)
    Kernel Name:  Linux
    Kernel Version:  3.13.0-45-generic
    X Server Vendor:  The X.Org Foundation
    X Server Release:  11501000
    X Window Manager:  Compiz
    Steam Runtime Version:  steam-runtime-release_2015-01-06

Video Card:
    Driver:  Intel Open Source Technology Center Mesa DRI Intel(R) Ivybridge Mobile x86/MMX/SSE2

    Driver Version:  3.0 Mesa 10.1.3
    OpenGL Version: 3.0
    Desktop Color Depth: 24 bits per pixel
    Monitor Refresh Rate: 60 Hz
    VendorID:  0x8086
    DeviceID:  0x166
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 13,54" x 7,60"  (15,51" diag)
                                            34,4cm x 19,3cm  (39,4cm diag)
    Primary VRAM Not Detected

Sound card:
    Audio device: Intel PantherPoint HDMI

Memory:
    RAM:  3845 Mb

Miscellaneous:
    UI Language:  English
    LANG:  de_DE.UTF-8
    Microphone:  Not set
    Total Hard Disk Space Available:  165550 Mb
    Largest Free Hard Disk Block:  62619 Mb

Installed software:

Recent Failure Reports:
    Tue Jun 30 13:40:27 2015 GMT: file ''/tmp/dumps/assert_20150630153915_6.dmp'', upload no: ''HTTP response code said error''
    Tue Jun 30 15:48:00 2015 GMT: file ''/tmp/dumps/crash_20150630174747_5.dmp'', upload yes: ''CrashID=bp-728644e9-0dbf-42c2-bc29-0b4452150630''
    Tue Jun 30 16:02:14 2015 GMT: file ''/tmp/dumps/assert_20150630153724_1.dmp'', upload yes: ''CrashID=bp-adb02218-39c3-4d2a-9098-aa0982150630''
    Wed Jul  1 14:45:12 2015 GMT: file ''/tmp/dumps/assert_20150701164508_6.dmp'', upload no: ''HTTP response code said error''

gdrewb-valve · 2015-07-02T15:33:42Z

The font messages are harmless, your problem is that you are missing some dependencies. Are you running with the Steam runtime? You might find some suggestions in #35.

gdrewb-valve · 2015-07-09T00:48:11Z

As of the July 8 update the SSSE3 problems and the X errors should be fixed. I believe that still leaves the original tr_TR / az_AZ problem. @suhaaktas, can you confirm? For anybody else that posted on this issue is there still a startup crash for you?

suhaaktas · 2015-07-09T00:58:27Z

When i try to launch the game i get an error in an alertbox saying "Hero npc_dota_hero_antimage has no HeroID defined. This will break stats tracking!" which you are thinking about it is related to original problem?

gdrewb-valve · 2015-07-09T01:00:29Z

You get that with az_AZ, correct? I believe that is the original issue and as you are still seeing it I'll leave this open. The game still starts correctly with en_US, right?

suhaaktas · 2015-07-09T01:48:53Z

i get that with tr_TR. if i launch steam with LANG=C or en_US, everything looks fine.

micaelbergeron · 2015-07-09T12:12:16Z

@gdrewb-valve I am running on a straight GTX 560 Ti with no optimus/primus. Please take note that this bug has been fixed for me.

gdrewb-valve · 2015-07-21T01:39:50Z

The 7/20 update has an attempt at fixing the VerifyHeroIDs issue with tr_TR. Can you retry with that update?

gdrewb-valve · 2015-07-21T01:48:38Z

Yes, thanks.

mehmetali · 2015-07-21T06:15:10Z

Yes, game is starting with 7/20 patch. There are some upper string problems but it does not affect game-play.

gdrewb-valve · 2015-07-21T06:59:43Z

Thanks, closing.

suhaaktas · 2015-07-21T22:12:41Z

yes works for me too.

gdrewb-valve added the reviewed label Jun 23, 2015

gdrewb-valve self-assigned this Jun 23, 2015

tiburcillo mentioned this issue Jun 25, 2015

[Linux] Crash when loading game or demoing hero #98

Closed

gdrewb-valve added this to the next release milestone Jun 25, 2015

gdrewb-valve removed this from the next release milestone Jun 27, 2015

gdrewb-valve mentioned this issue Jun 30, 2015

[Linux] Dota Reborn won't start - executable does not belong to a package, ignoring #146

Closed

gdrewb-valve mentioned this issue Jul 8, 2015

Dota 2 Reborn Ubuntu 15.04 Not Working #220

Closed

gdrewb-valve closed this as completed Jul 21, 2015

felipinho-lima mentioned this issue Oct 5, 2015

stuck at loading screen dota 2 reborn #521

Closed

[Linux] Game doesnt launch #41

[Linux] Game doesnt launch #41

Comments

suhaaktas commented Jun 23, 2015

micaelbergeron commented Jun 23, 2015

HarlemSquirrel commented Jun 24, 2015

gdrewb-valve commented Jun 24, 2015

HarlemSquirrel commented Jun 24, 2015

suhaaktas commented Jun 24, 2015

Tele42 commented Jun 24, 2015

suhaaktas commented Jun 24, 2015

HarlemSquirrel commented Jun 24, 2015

gdrewb-valve commented Jun 24, 2015

gdrewb-valve commented Jun 24, 2015

suhaaktas commented Jun 25, 2015

Shelvak commented Jun 25, 2015

suhaaktas commented Jun 25, 2015

gdrewb-valve commented Jun 25, 2015

suhaaktas commented Jun 25, 2015

gdrewb-valve commented Jun 25, 2015

Shelvak commented Jun 25, 2015

jaygel179 commented Jun 27, 2015

micaelbergeron commented Jun 27, 2015

mehmetali commented Jun 27, 2015

suhaaktas commented Jun 27, 2015

gdrewb-valve commented Jun 27, 2015

mehmetali commented Jun 27, 2015

gdrewb-valve commented Jun 29, 2015

gdrewb-valve commented Jun 30, 2015

mehmetali commented Jun 30, 2015

Empty2k12 commented Jul 2, 2015

gdrewb-valve commented Jul 2, 2015

gdrewb-valve commented Jul 9, 2015

suhaaktas commented Jul 9, 2015

gdrewb-valve commented Jul 9, 2015

suhaaktas commented Jul 9, 2015

micaelbergeron commented Jul 9, 2015

gdrewb-valve commented Jul 21, 2015

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mehmetali commented Jul 21, 2015

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suhaaktas commented Jul 21, 2015