[MAC] DOTA2 force mac to restart

[linrj123]

Since the latest update, my mac crash down every time when i open dota2, and it force it to restart.

[ackFacu]

You will need more information... System information, and everything you can give... They are not gurus

[w1ld0g]

Hello there,
I'm also encountering the same issue on my macbook.
After the first big update of 6.86, the Dota menu opens, and then the Mac restarts one second later.

Mac specifications:
MacBook Pro (15-inch, Mid 2010)
OSX 10.10.5 (14F1509)
2.66 GHz Intel Core i7
8 GB 1067 MHz DDR3
NVIDIA GeForce GT 330M 512 MB
on SSD.

I really want to send you more information about the crash, but i simply doesn't find where are the dump and log files of Dota2 on the OSX. (i can't even find my GPU driver version on OSX.... i just don't know how)

Can someone, maybe ,direct me to the place that i could find a the specific information?
(tried to check for a folder named 'dumps' on steam folder, tried to check in \library\logs)

Thank you in advanced.

[gdrewb-valve]

In the Steam client there's a System Information option in the menus. That'll show a bunch of information that you can post here. The Failure Reports section will have logged crash dumps.

However, any problem that causes the Mac to restart is a system issue (by definition since it is a violation of privilege for a normal process to kill the entire machine) and won't be handled directly in this forum. It's possible that you won't get any relevant failures in the Steam reports section since the machine dying will prevent any kind of failure reporting even if Steam is actually getting a chance to record it. The most likely cause of this is a bug in the Apple OpenGL driver.

[linrj123]

same model

Mac specifications:
MacBook Pro (15-inch, Mid 2010)
OSX 10.11.2
2.53 GHz Intel Core i5
8 GB 1067 MHz DDR3
NVIDIA GeForce GT 330M 256 MB
on SSD

MacBook Pro (15-inch, Mid 2010)
MacBook Pro (17-inch, Mid 2010)
NVIDIA Geforce GT 330M openGL version 3.3
openCL version 1.0

[gdrewb-valve]

Can you post the Steam system information, as mentioned above?

[linrj123]

Processor Information:
Model: MacBookPro6,2
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x25
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2530 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
MacOS 10.11.2 (64 bit)

Video Card:
Driver: NVIDIA GeForce GT 330M

Driver Version:  1.2
Driver Date: 0  0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 0 Hz
VendorID:  0x10de
DeviceID:  0xa29
Number of Monitors:  1
Number of Logical Video Cards:  2
Primary Display Resolution:  1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 12.95" x 8.15"  (15.28" diag)
                                        32.9cm x 20.7cm  (38.8cm diag)
Primary VRAM: 256 MB

Memory:
RAM: 8192 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 228115 Mb
Largest Free Hard Disk Block: 4081 Mb

Installed software:
人人桌面
Accessibility Inspector
acis3dt_xchg
Adobe Photoshop CC 2015
AliWangwang
Analog Efex Pro
Analog Efex Pro 2
App Store
Application Loader
Automator
Calendar
Capture NX 2
Capture NX 2 Uninstall
Capture NX-D
cd to
Coda
Color Efex Pro 4
COMSOL Multiphysics
COMSOL Multiphysics Server
COMSOL Update
COMSOL with MATLAB
Contacts
Dfine2
Dota 2
DZH
Eclipse
Equation Editor
EuDic
FaceTime
FileMerge
Frhelper
Game Center
gedit
Git Gui
Google Chrome
Google Drive
Google Photos Backup
Google+ Auto Backup
HDR Efex Pro 2
hexin
iBooks
ICBC UsbKeyTools-Tendyron
Image Capture
Instruments
Keynote
Launchpad
LensFlares
LTspice
MAMP
MAMP PRO
MAMP PRO Uninstaller
Maps
MenuTab for Facebook
Messages
Microsoft Alerts Daemon
Microsoft Chart Converter
Microsoft Clip Gallery
Microsoft Database Daemon
Microsoft Database Utility
Microsoft Document Connection
Microsoft Excel
Microsoft Graph
Microsoft Office Reminders
Microsoft Office Setup Assistant
Microsoft Outlook
Microsoft PowerPoint
Microsoft Upload Center
Microsoft Word
MiniTerm
Mission Control
MPlayerX
MxVPN
My Day
Nikon Message Center 2
Nikon Message Center 2 Uninstaller
Nikon Movie Editor
Nikon Transfer 2
Notes
Numbers
OBS
Office365Service
Open XML for Excel
org.eclipse.equinox
Pages
Photos
Picasa
Picture Control Utility 2
Picture Control Utility 2 Uninstaller
Pokemon Trading Card Game Online
QQ
QQMacMgr
Refresher
Reminders
Remote Desktop Connection
scilab-5.5.1
Sequel Pro
Sharpener Pro 3 Output Sharpening
Sharpener Pro 3 Raw Presharpening
Silver Efex Pro 2
Solver
Steam
Stickies
StuffIt Archive Manager
StuffIt Destinations
Sublime Text 2
SyncServicesAgent
SyphonInject
Thunder
Trim Enabler
Uninstaller
ViewNX 2
ViewNX 2 Uninstaller
Viveza 2
WeChat
Xcode

[linrj123]

problem still exists, i just installed dota2 under windows with the same computer, when i launch it the screen turns black. The good news is it didn't force my mac to restart, and it shows nvidia windows kernel driver is forced closed. so i think the problem is that the updated game is not compatible with GT330m, because i've just updated my video card drive before the installation.
btw, openGL under windows is v3.3.

[w1ld0g]

Strangely, I can confirm that "Dota 2 test" still works and do not restart at launch. (6.86 patch also)
What can I conclude from that? Im really puzzled.....

P.S
@linrj123 can you please confirm that "Dota 2 test" also works on your system?

P.S2
My system information:

Processor Information:
Model: MacBookPro6,2
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x25
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 2660 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
MacOS 10.10.5 (64 bit)

Video Card:
Driver: NVIDIA GeForce GT 330M

Driver Version:  1.2
Driver Date: 0  0
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 0 Hz
VendorID:  0x10de
DeviceID:  0xa29
Number of Monitors:  1
Number of Logical Video Cards:  2
Primary Display Resolution:  1440 x 900
Desktop Resolution: 1440 x 900
Primary Display Size: 12.95" x 8.15"  (15.28" diag)
                                        32.9cm x 20.7cm  (38.8cm diag)
Primary VRAM: 512 MB

Memory:
RAM: 8192 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 704728 Mb
Largest Free Hard Disk Block: 68036 Mb

Installed software:
Accessibility On-Screen Keyboard
Accessibility shortcut keys
Alarm Clock Radio
Altitude
App Store
Automator
Beamer
Braid Demo
Calendar
Character Map
Clip Organizer
Connect to a Network Projector
Contacts
Deluge
DigiTest
Disk Space Cleanup Manager for Windows
Display Switch
Dota 2
Estranged Act I
Executable for Chess Game
Executable for FreeCell Game
Executable for Hearts Game
Executable for Mahjong Titans Game
Executable for Minesweeper Game
Executable for Purble Place Game
Executable for Solitaire Game
Executable for Spider Solitaire Game
FaceTime
Fcheck
Final Cut Pro
Football Manager 2015
Game Center
Google Chrome
Google Search
iBooks
Image Capture
imf_disp
Install Adobe Flash Player
Internet Backgammon
Internet Checkers
Internet Explorer
Internet Spades
Launchpad
License Transfer Utility(English)
License Transfer Utility(Japanese)
License Transfer Utility(Simplified Chinese)
LMU
LTU
Maps
Math Input Panel Accessory
Maya
Messages
Microsoft® Disk Defragmenter
Microsoft® Windows® Operating System
Microsoft® Windows Repair Disc
Microsoft® Windows System Restore
Microsoft Windows Fax and Scan
Microsoft Access
Microsoft Excel
Microsoft iSCSI Initiator Configuration Tool
Microsoft Office 2010
Microsoft Office 2010 component
Microsoft Office 2010 component [1]
Microsoft Office Help Viewer
Microsoft PowerPoint
Microsoft Publisher
Microsoft Screen Magnifier
Microsoft Sync Center
Microsoft Word
MiniTerm
Mission Control
Narrator
Notepad
Notes
ODBC Administrator
Only If
Paint
Paint X Lite
Parallels Access
Parallels Desktop
Parallels Link
Parallels Mounter
Personalize Handwriting Recognition UI
Photos
Plex Media Server
Popcorn-Time
PopcornTime
Private Character Editor
Pro Tools
qbittorrent
Reminders
Remote Desktop Connection
Resource and Performance Monitor
Skype
Slender The Arrival
Snipping Tool
SoftwareUpdater
Speech Recognition
Steam
Stickies
Sticky Notes
System Configuration Utility
System Information
Tablet PC Input Panel Accessory
TeamSpeak 3 Client
TeamViewer
TerraTech Demo
The Plan
Timeless
TorrenTV
uTorrent
VLC
Windows Calculator
Windows Command Processor
Windows Control Panel
Windows Desktop Gadgets
Windows DVD Maker
Windows Easy Transfer Application
Windows Easy Transfer Post Migration Application
Windows Explorer
Windows Features
Windows host process (Rundll32)
Windows Journal
Windows Media Center
Windows Media Player
Windows Memory Diagnostics Tool
Windows Mobility Center
Windows Movie Maker
Windows PowerShell
Windows PowerShell ISE
Windows Remote Assistance
Windows Shell Common Dll
Windows Sound Recorder
Windows Task Manager
Windows Update Application Launcher
Windows VM Applications
Windows Wordpad Application
XPS Viewer

[ackFacu]

How I can able dota2 test? I have a similar problem (#667)

[w1ld0g]

@elnll002 Doesn't dota 2 test just appear on your library when you install dota?
anyways... just get to: https://steamdb.info/app/205790/ (it's the app on steam db)
you should get an install link from there. (aka steam://install/205790)

P.S
I read #667, and personally, i don't think it's the same problem (for us, me and Lin, Dota 2 doesn't work at all)
But i really don't know, so forget it :)

[linrj123]

@w1ld0g just checked dota2 test under windows because i dont have enough space under osx. It turns out the same problem.

[gdrewb-valve]

Given that you're seeing the same issue under Windows it's possible you may have a hardware problem. It's unlikely we'll get much farther from our end and as this isn't a Linux or Mac issue it's not something that will be tracked here but I'll hold it open for a bit.

[linrj123]

@gdrewb-valve hey, this is absolutely not a hardware problem. there's a time (about 3 days ago under osx, but still after the first crash down) i can play when i change my using language of steam to english instead of Simplified Chinese. However this problem comes back after the update followed. i don't think i gotta have a hardware problem depends on the updates. i test under windows only because i'm tired of pushing my mac restart time and time again. if i would have a hardware problem, that could probably cause it. btw @w1ld0g is always following this topic and i can also take some space from my mac and reinstall it.

[gdrewb-valve]

The reason I mentioned a hardware issue is that there's something wrong in the system itself (software or hardware) if the machine is rebooting. It's odd that the same thing would happen under entirely different OS's, so the cause may be lower down. A Reborn update could have changed to something that triggers the problem, so having it occur from an update is possible.

As I mentioned it's only a possibility and it may very well be something else entirely.

[curtsywithanger]

I've been getting crashes now on my iMac for that last week or so. Sometimes it will play a whole match and be fine, other times, like just recently, it will crash when I'm simply trying to load a bot match. I cannot restart my computer until I unplug it from the wall and plug it back in. Upon restart there is no error message given like there would be from a kernel panic crash. Without an error message, I have no clue what to start searching for.

Thinking it might be something hardware related, I booted up in Apple Diagnostic mode and ran through that. It turned up nothing—everything was fine. Considering my computer crashes only when playing Dota, I think that is the cause. Please see the attached zipped file for my computer specs.

iMac.zip

[gdrewb-valve]

Reborn can't cause a machine to lock up like that even if it wanted to, that's a system / hardware / driver problem.

[curtsywithanger]

After doing more research on my particular issue, I'm inclined to agree that Reborn isn't causing the issue, but is a catalyst for it with my particular machine. It seems what I'm experiencing is more a defect in this batch of iMacs than with any software, the shut downs just happen more frequently and in sequence while playing Dota.

For anyone else with a late 2012 iMac, you may actually be experiencing this:
https://discussions.apple.com/thread/6176570?tstart=0

[w1ld0g]

hello @curtsywithanger , and welcome.
The different random crashes on Mac @dota2 aren't so rare, i had them alot before (sometimes more, sometimes less)
Many people complained this, in many versions of the game, but we don't want address that issue here.
We opened this bug about: "restart upon every single start of the Dota 2 application (or after few seconds)" (after patch 6.68), Not the random crashes issue.

Plus, you have different generation GPU (GeForce 6), hence, different hardware problems.

Anyway, @linrj123 , in the next days i will try to install dota2+dota2test on MacBook+windows and see what the results are, the result should point if it's a hardware issue or not.

@gdrewb-valve , in your opinion, If it is really a GPU hardware issue, Does installing a different GPU (like 770m or other supported one) should solve this "startup restart" issue?
thank you in advanced.

P.S
important to note - All my other games are working great: L4D2, Unity games, all source related games.
(is there any game besides Dota2 that i can test the source2 engine?)
@linrj123 , did you test other games\apps on your machine? (GPU related apps)

[gdrewb-valve]

I don't know exactly what the problem is so it's hard to speculate on whether switching GPUs would help or not. I don't think it's worth going out and buying a new one just to experiment as it could very easily be something else. I'm guessing on no information, though, as we have no repro here to look at.

[linrj123]

@w1ld0g , hello, i play games everyday and nothing wrong except dota2. I'm in college dormitory so i don't have other machines to test. There aren't many complains till right now, so i think dota2 reborn runs well on the others. As i mentioned under windows, there is a warning says 'nvidia windows kernel driver is forced to quit' every time when i launch dota2, i bet the problem probably is the game doesn't fit the GPU.

[gdrewb-valve]

Closing as this isn't a Reborn problem.