CS:GO freezing and soundloop with crash

[Frankonianblue]

Hello Guys,

as an old linuxuser I decided to upgrade even my Gaming- and Afterwork PC to Manjaro. But I'm suffering with an Error in CS:GO.

While gaming I get smooth 200 FPS+ no lags. Everything is fine to that point the screen freezes and the last sound goes into a loop. I already tried different dirvers. I changend the startingoptions as said in many threads here. But nothing stoped the game from crashing. And with CS:GO beeing the only game I play after work.... it's very bad.

GPU Specs:

Card: NVIDIA GF100 [GeForce GTX 470]
Display Server: X.Org 1.19.1 driver: nvidia
Resolution: 1680x1050@59.95hz
GLX Renderer: GeForce GTX 470/PCIe/SSE2
GLX Version: 4.5.0 NVIDIA 375.26

I also tested to update any sound drivers and add corresponding startoptions...nothing

Any ideas?

[kisak-valve]

Hello @Frankonianblue, please copy your system information from steam (Steam -> Help -> System Information) and put it in a gist, then include a link to the gist in this issue report. Also, please include any CrashIDs or minidumps (found in /tmp/dumps) related to this issue. If you compress the minidump, you can drag and drop it into the comment box.

[Frankonianblue]

Computerinformationen:
Hersteller: Unknown
Modell: Unknown
Formfaktor: Desktop
Keine Touch-Eingabe erkannt

Prozessor:
CPU-Hersteller: GenuineIntel
CPU-Marke: Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz
CPU-Familie: 0x6
CPU-Modell: 0x3c
CPU-Stepping: 0x3
CPU-Typ: 0x0
Geschwindigkeit: 3700 MHz
8 logische Prozessoren
4 technische Prozessoren
HyperThreading: Unterstützt
FCMOV: Unterstützt
SSE2: Unterstützt
SSE3: Unterstützt
SSSE3: Unterstützt
SSE4a: Nicht unterstützt
SSE41: Unterstützt
SSE42: Unterstützt
AES: Unterstützt
AVX: Unterstützt
CMPXCHG16B: Unterstützt
LAHF/SAHF: Unterstützt
PrefetchW: Nicht unterstützt

Netzwerkinformationen:
Netzwerk-Geschwindigkeit:

Betriebssystem:
"Manjaro Linux" (64 Bit)
Kernel-Name: Linux
Kernel-Version: 4.4.41-1-MANJARO
X-Server-Vendor: The X.Org Foundation
X-Server-Release: 11901000
X-Fenstermanager: GNOME Shell
Steam-Runtime-Version: steam-runtime-beta-release_2016-12-05

Grafikkarte:
Treiber: NVIDIA Corporation GeForce GTX 470/PCIe/SSE2

Treiberversion: 4.5.0 NVIDIA 375.26
OpenGL-Version: 4.5
Desktopfarbtiefe: 24 Bit per Pixel
Monitor-Aktualisierungsrate: 59 Hz
Anbieterkennung: 0x10de
Gerätekennung: 0x6cd
Revision nicht gefunden
Anzahl der Monitore: 1
Anzahl der logischen Grafikkarten: 1
Prim. Anzeigeauflösung: 1680 x 1050
Desktopauflösung: 1680 x 1050
Prim. Anzeigegröße: 47,4 cm x 29,6 cm (55,8 cm diag.)

Primärer Bus: PCI Express 16x
Primärer VRAM: 1280 MB
Unterstützte MSAA-Modi: 2x 4x 8x 16x 

Soundkarte:
Audiogerät: Realtek ALC1150

Speicher:
RAM: 7908 MB

Weitere Daten:
UI-Sprache: Deutsch (Deutsch)
SPRACHE: de_DE.UTF-8
Mikrofon: Not set
Drahtloserweiterung des Steam Controllers: Not set
Verfügbarer Festplattenspeicher insgesamt: 1867889 MB
Größter freier Festplattenspeicherblock: 1591552 MB
VR-Headset: Keines gefunden

Neueste Fehlerberichte:
Thu Jan 19 21:05:00 2017 GMT: file ''/tmp/dumps/assert_20170119220449_1.dmp'', upload yes: ''CrashID=bp-61f3650d-ab8e-40e0-9c17-77a0d2170119''
Thu Jan 19 21:05:00 2017 GMT: file ''/tmp/dumps/crash_20170119220455_6.dmp'', upload yes: ''CrashID=bp-5bd53142-cc94-4097-9e80-d7eff2170119''

[Frankonianblue]

And here are the dump files.

DUMP.zip

[kisak-valve]

For reference, the first assert is a SIGSEGV in steamclient.so. The second assert is a SIGABRT in linux-gate.so. The Crash is a DUMP_REQUESTED in crash-handler.so.

[Frankonianblue]

I don't know what it means. But thx for that.

[Frankonianblue]

Well ok it means that it has nothing to do with the GPU, doesn't it?

[Frankonianblue]

Oh i forgot to mention that the whole system crashes so that i have to shutdown the system manually by pressing the powerbutton. So after the last crash about 5 minutes ago Steam -> Help -> System information didn't show any Errors at all.

[kisak-valve]

That makes it much harder to troubleshoot this issue. Typically files in /tmp are not kept between reboots. In general, no opengl application including CS:GO should be capable of freezing a system like you describe, hinting that this is most likely a driver bug or something with the hardware. I would check if you can ssh into the system after it appears frozen, to determine if the kernel is still alive or if the system is hardlocked.

Sorry I can't be of much more help.

[Frankonianblue]

Thanks a lot for yout help. Meanwhile i detected that the steamclient is crashing as well .... perhaps it's a combination of CS:GO communicating with the client. I tried to come into the system back again by killing the x server (Ctrl+alt+F1) but even that didn't effect anything.

[Frankonianblue]

Oh wait when I try to start the game in the terminal there is an error:

SDL video target is 'x11'
SDL failed to create GL compatibility profile (whichProfile=0!
This system supports the OpenGL extension GL_EXT_framebuffer_object.
This system supports the OpenGL extension GL_EXT_framebuffer_blit.
This system supports the OpenGL extension GL_EXT_framebuffer_multisample.
This system DOES NOT support the OpenGL extension GL_APPLE_fence.
This system supports the OpenGL extension GL_NV_fence.
This system supports the OpenGL extension GL_ARB_sync.
This system supports the OpenGL extension GL_EXT_draw_buffers2.
This system supports the OpenGL extension GL_EXT_bindable_uniform.
This system DOES NOT support the OpenGL extension GL_APPLE_flush_buffer_range.
This system supports the OpenGL extension GL_ARB_map_buffer_range.
This system supports the OpenGL extension GL_ARB_vertex_buffer_object.
This system supports the OpenGL extension GL_ARB_occlusion_query.
This system DOES NOT support the OpenGL extension GL_APPLE_texture_range.
This system DOES NOT support the OpenGL extension GL_APPLE_client_storage.
This system DOES NOT support the OpenGL extension GL_ARB_uniform_buffer.
This system supports the OpenGL extension GL_ARB_vertex_array_bgra.
This system supports the OpenGL extension GL_EXT_vertex_array_bgra.
This system supports the OpenGL extension GL_ARB_framebuffer_object.
This system DOES NOT support the OpenGL extension GL_GREMEDY_string_marker.
This system supports the OpenGL extension GL_ARB_debug_output.
This system supports the OpenGL extension GL_EXT_direct_state_access.
This system DOES NOT support the OpenGL extension GL_NV_bindless_texture.
This system DOES NOT support the OpenGL extension GL_AMD_pinned_memory.
This system supports the OpenGL extension GL_EXT_framebuffer_multisample_blit_scaled.
This system supports the OpenGL extension GL_EXT_texture_sRGB_decode.
This system supports the OpenGL extension GL_NVX_gpu_memory_info.
This system DOES NOT support the OpenGL extension GL_ATI_meminfo.
This system supports the OpenGL extension GL_EXT_texture_compression_s3tc.
This system supports the OpenGL extension GL_EXT_texture_compression_dxt1.
This system DOES NOT support the OpenGL extension GL_ANGLE_texture_compression_dxt3.
This system DOES NOT support the OpenGL extension GL_ANGLE_texture_compression_dxt5.
This system supports the OpenGL extension GL_ARB_buffer_storage.
This system supports the OpenGL extension GLX_EXT_swap_control_tear.
failed to dlopen /home/desktop/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/bin/engine_client.so error=/home/desktop/.local/share/Steam/steamapps/common/Counter-Strike Global Offensive/bin/engine_client.so: wrong ELF class: ELFCLASS32
AppFramework : Unable to load module engine_client.so!
Unable to load interface VCvarQuery001 from engine_client.so, requested from EXE.
[desktop@desktop-pc ~]$

[kisak-valve]

Running CS:GO from outside of steam is unsupported. As an alternative, you can check the log at /tmp/dumps/<username>_stdout.txt or completely close steam, then run steam from a terminal.

[Frankonianblue]

Thx @kisak-valve got it. I started steam with native libs. After a few games same problem freezing with pixelerrors all across the screesn and soundloop. But now after a few minutes of waiting the pixelerrors disappeared. And after a few minutes later the frozen game crashed. And I found my self back in the system but it was very laggy. The cursor moved only with extrem latency but anyway i was able to get into the dump-folder by killing the x server and going via ssh. So could take a copy of the log files i hope we can find something in there. And fourthermore....after killing x i saw a notification in the shell called NVRM: Xid(PCI:0000:01:00) : 8 Channel 000000001
ErrorCSGO.zip

[kisak-valve]

If I'm reading the log correctly, crash_20170120021752_1.dmp is CS:GO crashing with a SIGABRT in libc-2.24.so coming from libnvidia-glcore.so.375.26.

[Frankonianblue]

Yes it seems to be a problem of the gpu the error NVRM:Xid....8 is one of nvidias errorcodes and #8 says
GPU stopped processing https://docs.nvidia.com/deploy/xid-errors/. Refering to one thread of a Geforce forum I updated the BIOS drivers but the problem stays the same. Freezing and soundlooping plus.......now welcome to stage... blackscreening.

[fabio963]

I have a similar problem: Random freeze, soundloop maybe blackscreen and I also have to use the power button to restart the computer.
Maybe these problems have something in common: #1263

[Frankonianblue]

@fabio963 I managed to solve it. But I don't really know wich of my actions really did it.

1. BIOS Update
2. Installation of 32bit libaries (followed the arch wiki instructions for steam on 64bit Systems)
3. running steam only with native system-libaries (steam-native)
4. different startoptions e.g. reducing the max fps to 128 and forcing the game to run as highest priority on all 4 cores of the cpu plus forcing it to use 4gb of ram
5. Reducing the videosettings to medium.
6. Opened the GPU-Card and cleaned it

So far I had no crashes

[kisak-valve]

@Frankonianblue, glad to hear you resolved your issue. If I had to guess, 6 makes sense if the video card had substantially blocked airflow causing it to run too hot and 5 makes sense if there's a driver bug related to maxing out your VRAM, which is easily possible with your card.

I can reopen this issue if you had a false positive.