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What happened? All three sites went down. Restarting apache brought the sites back. All three sites fail to render images. #8138

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walt93 opened this issue Jun 29, 2023 · 8 comments
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@walt93
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walt93 commented Jun 29, 2023

Describe the question
I'm lost. This just happened. Searching for clues.

#1 All sites were unreachable via web browser
#2 linux servers were fine, so we restarted apache
#3 now the sites are back up but don't render poster frames. playing videos is working

Screenshots
Observe all three sites. Three different installs. Two different servers. Same problem at the same time. WTF?

Screen Shot 2023-06-29 at 3 09 40 PM
Screen Shot 2023-06-29 at 3 09 38 PM
Screen Shot 2023-06-29 at 3 09 36 PM

@DanielnetoDotCom
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That does not seem to be an AVideo error.

try to access the image directly, only the image. if does not open the error is in your apache.

@walt93
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walt93 commented Jun 29, 2023

Update: shortly after, one of the three sites went unreachable again. I can't get it to load even after restarting apache.

Screen Shot 2023-06-29 at 3 15 13 PM

@walt93
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walt93 commented Jun 29, 2023

Right clicking the images gets this

https://news.conspyre.tv/view/img/loading-gif.png?cache=1674848315_1674848315

Seems to be the site is in a bad state, serving the loading image. How to diagnose? And how did it affect two different servers and three different installs? I feel hacked.

@DanielnetoDotCom
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Ok, so your server is serving images

make sure the videos dir is reachable and writable

check your avideo.log and your apache.log

check if your disk is not full

@walt93
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walt93 commented Jun 29, 2023

Drives not full. Nothing notable in any of the avideo logs. Videos directory appears writable.

196 drwxr-xr-x 4086 www-data www-data 196608 Jun 29 22:08 videos

Again, right clicking any image is getting a url to /view/img/loading-gif and not the expected image. Believe this is a clue.

This error is in the apache log, searching it now, it may be benign?

[Thu Jun 29 22:04:53.423951 2023] [mpm_prefork:notice] [pid 942861] AH00170: caught SIGWINCH, shutting down gracefully
[Thu Jun 29 22:04:53.608397 2023] [mpm_prefork:notice] [pid 3603906] AH00163: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 mod_wsgi/4.9.0 Python/3.10 configured -- resuming normal operations

@walt93
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walt93 commented Jun 29, 2023

Can anyone do me a huge favor and load https://conspyre.tv and post here if they see images.

This is super bizarre, but I can see images in Chrome and not Safari. (complete aside: and I can take screenshots from my Mac and attach them here on GitHub and they don't render either... there is a screenshot attached to this post…)

Screen Shot 2023-06-29 at 3 35 45 PM

@DanielnetoDotCom
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it is perfect here https://conspyre.tv/

image

@walt93
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walt93 commented Jun 29, 2023

Ok. Wow. I see the problem. It's Safari. Ok write this one off as 

@walt93 walt93 closed this as completed Jun 30, 2023
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