[Bug] Cannot login with Google and Github account

[shun2wang]

I cannot login weblate when I click the 'Google"or 'Github‘ button, The page cannot be opened for a long time，and chrome says 'ERR_CONNECTION_RESET'

I've tried to use proxy or direct connection，but it didn't work. Other web pages can be opened normally.Maybe you can see the error message from the log record in the background of the website，time form this issue open.

Steps to reproduce the behavior:

1. Go to https://hosted.weblate.org/
2. Click on 'https://hosted.weblate.org/accounts/login/github/'
3. See error

[nijel]

I don't see anything in the logs, was the error when Chrome tried to connect to GitHub/Google? Which URL did actually fail?

[github-actions]

This issue looks more like a support question than an issue. We strive to answer these reasonably fast, but purchasing the support subscription is not only more responsible and faster for your business but also makes Weblate stronger.

In case your question is already answered, making a donation is the right way to say thank you!

[shun2wang]

我在日志中没有看到任何内容，是 Chrome 尝试连接到 GitHub/Google 时出现的错误吗？哪个 URL 实际上失败了？

Yes, this URL: https://hosted.weblate.org/accounts/login/github/
Also, I cannot login with weblat account,Chrome browser says 502 error, the URL is: https://hosted.weblate.org/accounts/login/

[nijel]

That's weird, there is not a single 502 error on /accounts/login/ URLs in our logs. Also, you would get a Weblate branded error page in that case, not a message from your browser...

[shun2wang]

I guess this may be a problem with the secure connection，Firefox says:'PR_CONNECT_RESET_ERROR'，I just had a successful login, the account is ‘shu**wang@'gmail.com'
This is really weird, can I continue to report to you about this issue?

[nijel]

This looks more like a networking issue. Are you using some VPN?

[shun2wang]

In some cases I do use a VPN to guarantee the connection speed, but this kind of problem seems to occur when I don’t use it, too. Will Weblate refuse VPN connections?

[nijel]

Weblate will not refuse that. However, there were issues with some VPN provider blocking access to our services in the past, so I'd like to rule that out...

Back then it was with GlobalProtect, and they modified DNS responses so that it resolved to their server instead of our one:

$ dig hosted.weblate.org
; <<>> DiG 9.11.26-RedHat-9.11.26-4.el8_4 <<>> hosted.weblate.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26259
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
 
;; QUESTION SECTION:
;hosted.weblate.org. IN A
 
;; ANSWER SECTION:
hosted.weblate.org. 1 IN CNAME sinkhole.paloaltonetworks.com.
 
;; Query time: 11 msec
;; SERVER: 9.25.147.1#53(9.25.147.1)
;; WHEN: Wed Oct 06 14:37:03 CEST 2021
;; MSG SIZE rcvd: 79

[github-actions]

This issue has been automatically marked as stale because there wasn’t any recent activity.

It will be closed soon if no further action occurs.

Thank you for your contributions!