Unable to configure Microsoft Translator "Name or service not known"

[alikleit]

Describe the issue

I'm getting the following error when setting up Microsoft Translator:

Failed to fetch supported languages: HTTPSConnectionPool(host='germanywestcentral.https', port=443): Max retries exceeded with url: //api.cognitive.microsofttranslator.com//sts/v1.0/issueToken?Subscription-Key=<my-api-key> (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fd05ae7e690>: Failed to establish a new connection: [Errno -2] Name or service not known'))

I tried the following urls (non-regional):
https://api.cognitive.microsofttranslator.com
https://api.cognitive.microsofttranslator.com/translate?api-version=3.0

and same with the europe region url:
api-eur.cognitive.microsofttranslator.com

region: germanywestcentral

I already tried

• I've read and searched the documentation.
• I've searched for similar issues in this repository.

Steps to reproduce the behavior

No response

Expected behavior

No response

Screenshots

No response

Exception traceback

No response

How do you run Weblate?

Docker container

Weblate versions

No response

Weblate deploy checks

No response

Additional context

No response

[nijel]

Is DNS working correctly on your server? Because api.cognitive.microsofttranslator.com resolves just fine for me...

[github-actions]

This issue looks more like a support question than an issue. We strive to answer these reasonably fast, but purchasing the support subscription is not only more responsible and faster for your business but also makes Weblate stronger.

In case your question is already answered, making a donation is the right way to say thank you!

[alikleit]

I tried with the code sample that they provide, same credential work for me in a C# console application. However, I also tried on Weblate locally and a secure ec2 instance. and getting this exception:

All networks are allowed for the application in Azure:

I'm using the latest version of Weblate

[nijel]

Looking at their docs and you need to use api.cognitive.microsoft.com instead of api.cognitive.microsofttranslator.com when using region. Try omitting region, that should work for now.

[alikleit]

Thanks! that worked :) though the link in the documentation that they provide is api.cognitive.microsofttranslator.com

However, did not test yet the translations from it, cause the endpoint is different from the ones they give I would expect that the api won't be found, unless you are resolving this somehow in weblate

[github-actions]

Thank you for your report; the issue you have reported has just been fixed.

• In case you see a problem with the fix, please comment on this issue.
• In case you see a similar problem, please open a separate issue.
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[nijel]

Okay, I got confused myself as well api.cognitive.microsofttranslator.com is for translating, while api.cognitive.microsoft.com is for issuing keys. So, the change I made is wrong and needs to be reverted.

[nijel]

I've reworked the form, hopefully it will be less confusing now.

[github-actions]

Thank you for your report; the issue you have reported has just been fixed.

• In case you see a problem with the fix, please comment on this issue.
• In case you see a similar problem, please open a separate issue.
• If you are happy with the outcome, don’t hesitate to support Weblate by making a donation.