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Registration not working with SimpleLogin email domain on Firefox #9043

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Janaka-Steph opened this issue Apr 4, 2023 · 6 comments
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question This is more a question for the support than an issue.

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@Janaka-Steph
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Janaka-Steph commented Apr 4, 2023

Describe the issue

I tried to register to https://hosted.weblate.org/ and to an other self-hosted Weblate app with SimpleLogin email domain on Firefox and I didn't receive confirmation email.
I tried the same mail on Chrome and it worked.

I already tried

  • I've read and searched the documentation.
  • I've searched for similar issues in this repository.

Weblate versions

I don't run it myself

@nijel
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nijel commented Apr 4, 2023

I see no reason why it would not work in one browser. Did the form submit? Maybe it just took some time to deliver these e-mails? If you want to investigate more, please write your e-mail address to care@weblate.org so that we can look into our logs.

@nijel nijel added the question This is more a question for the support than an issue. label Apr 4, 2023
@Janaka-Steph
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Janaka-Steph commented Apr 4, 2023

I am pretty sure of the steps above since I tried multiple times. This SimpleLogin service creates email aliases like weblate.8xxo@simplelogin.com or weblate.fgar7@simplelogin.com. Let me know if I am wrong but knowing that should be enough for a grep.

@github-actions
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github-actions bot commented Apr 4, 2023

This issue looks more like a support question than an issue. We strive to answer these reasonably fast, but purchasing the support subscription is not only more responsible and faster for your business but also makes Weblate stronger.

In case your question is already answered, making a donation is the right way to say thank you!

@nijel
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nijel commented Apr 4, 2023

Without knowing the exact e-mail you used, it's impossible to check whether it's your registration or not. We had several successful registrations from this domain in last day. The two ones you've mentioned were never submitted for a registration at https://hosted.weblate.org/

Did you actually submit the registration form?

@Janaka-Steph
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Well, trying again now and it worked. I am sure that I submitted the form multiple times yesterday, so I don't know what happened.

@github-actions
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github-actions bot commented Apr 4, 2023

The issue you have reported is now resolved. If you don’t feel it’s right, please follow its labels to get a clue for further steps.

  • In case you see a similar problem, please open a separate issue.
  • If you are happy with the outcome, don’t hesitate to support Weblate by making a donation.

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