Not downloading MMS messages in group chats or single person chats on AT&T #9173
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It might be helpful if you could include the receiver's carrier in the title and device info section. Thanks! |
g2bb
changed the title
That's a good point. We're all on AT&T and I have updated the info to reflect that. Thanks |
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I have a similar error. See #9174 (comment) for more info |
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I too have this error on a Oneplus 6T on AT&T. |
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My wife and I are also both getting this error for the past several months. We are on AT&T, she has signal version 4.49.18 on a Samsung galaxy s10 running Android 9, I am using signal version 4.49.18 on a Pixel 3XL running Android 10, but was also having this trouble on android 9 before the upgrade as well. We both use WIFI calling on our devices. MMS usually comes through better while on WIFI but not always. We both have the WIFI calling compatibility enabled inside of signal app. Prior to collecting the log below, I ran a few tests with users sending me both pictures and regular texts through to our group chat. One thing to note, all messages in a group chat weather they contain images or multimedia or not, appear to come as an MMS rather than an SMS. A couple messages came through ok in the beginning of the log, when I turned WIFI off and was on 4g signal and then the messages failed to come through. I forgot to collect the attempt to get the failed messages once I reconnected to WIFI but even after getting back on WIFI, once a message fails it wont come through unless I fully restart the phone, then I can get 1 and only 1 to come through unless I restart again. Uploaded logs prior to restart: https://debuglogs.org/6c24f20214aa48e464b149b5243549ba10b16ae7d6afdf44b93b13fdcc5a9bfb Uploaded logs after restart and 1 successful MMS retrieved, 2 failed attempts: |
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Have been having an issue that resembles this on and off since June. Originally, turning off WiFi worked around it. Recently, that stopped working. Details: MMS not downloading ('error downloading MMS; tap to retry') Occurs: when receiving an image from a non-Signal user using an iPhone. Sending images works. MMS downloads from non-Signal user using Android. Standard messaging app works fine. My carrier: AT&T Not sure if this is the same issue, but looks like it. https://debuglogs.org/bac8b22a7e8bde4d71117b85468b9e89467b0f06959a396acc02d48ad93a79c6 |
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All my ATT friends seem to also have this problem. I guess we will be using for Signal for IM only for a while. I hope yall can fix this because we need our default app to be reliable. Friends phones that are having this issue: Moto G6 Plus (Cricket), Note 8 (ATT), S8 (ATT), S9 (ATT), Pixel 3a (ATT), OnePlus 6T (ATT). (All on the latest update for their OS and Signal). |
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It seems that we have found a common thread, thanks @Cerberus0 |
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I like others are seeing the same issue on AT&T, Signal 4.49.18. I have a group text that has approx 10 people on it spread across all of the carriers including AT&T, Tmobile, Verizon and Google Fi. Group messages are being delivered to the main thread but it appears that they are also attempting delivery to the individual contact which fails with the same error as others. At at point it seems to be isolated to the ppl on the chain using AT&T. |
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@Tursko suggested I provide this ink to my debug log which is from an attempt to download one of several MMS messages (which are most likely just text) sent from non-Signal users (AT&T iPhone users) to a group that I'm in. https://debuglogs.org/1065bd97a8eb1f39bbcedda5f91b5a74e0ff562c924e284b33ca90275d829c36 We're also all on AT&T. |
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Same problem here. Note 9 on AT&T / FirstNet. Happens frequently since 10/30. https://debuglogs.org/37c745d9fa60b850c9af356be9e4f3d6f116f2e8cbd90cd1c32f4d8ba13f9de9 |
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Same problem on Pixel 3, AT&T, Signal 4.49.18 |
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Hey I am having an issue as well on my Samsung j7. Carrier is AT&T only person in my friend and family group using Signal. Both Android and Apple user sent messages fail. The issue sprung up like two weeks ago for me. https://debuglogs.org/1a72dd9d5fe51691feb8222fde8e49b959fa1e692da5c02356d2342eb0c5daaf |
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I have the same problem (Pixel 3, AT&T, Signal 4.49.18) |
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I have had to switch away from Signal. . .privacy only matters when you actually get messages :-( Log link: https://debuglogs.org/c722fe55d7bac7373a1d27e9a097b8e6cd46fc7647a041b6b9fbc3023781dc54 |
Your messages are only private if it’s a Signal IM. This issue is related to the SMS portion of the app. Please explain the issue you are having. |
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I think what @Tursko means is that the whole point of using Signal is that it allows for encrypted messaging, which is why nearly all of us installed it. That said, what made Signal different from all the other encryption messaging apps was that it could also be used as our everyday SMS/MMS client, as well....and it was THIS selling point that made convincing others to adopt it a no-brainer. ATT is one of the largest cellular providers out there and if nearly a third of US non-Signal users are sending me MMS and I can't receive or retrieve them, then that does away with a substantial reason to continue to use it. If I am going to have to continue to suffer through inconvenience, then I may as well convince others to switch to Conversations for encrypted communications and go back to the stock messaging app for SMS/MMS. While it will also be inconvenient, at least I will get all my messages. The new dashboard showing the percent of adopters in my contact list is serving a purpose Signal never intended. . .For me, it is showing me how many are dropping Signal because of this issue. I have been with Signal since the TextSecure days, but the inability to either have the MMS issue fixed or run it as a standalone encrypted communications app, means my days of being an evangelist and user of Signal are coming to a close, I fear. |
Yep, SMS/MMS support is a huge selling point for me as well. So hopefully this issue can be fixed. |
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Agree with the several posts above. I can't articulate any better how important this bug is to get fixed ASAP for market share retention. AT&T being the top if not second from top provider in the US means this doesn't work for many users if they've noticed or not. I'm sure everyone doesn't know to come here to post a bug report so it's hard to quantify the scope of the problem. I'm now on 4.50.3 an still a problem. |
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I have a Samsung S8 AT&T using Signal version 4.49.18 & Android 9 and when my friend messages me a photo or MMS, it gives me the same error ;-; https://debuglogs.org/ec8ed42363ae71b3fc4470e4744fe28380c48ab61aa17d10d2995ddb0a1d7be6 |
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I know for a fact that Greyson has seen this issue so I'd assume that they are looking into it. He closed a couple of duplicate issues last week. Obviously, if it was something small it would already be fixed. |
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Been experiencing this issue for a while now and just found this thread. Note 10+, Android 9 and on ATT. This has been an ongoing issue for me crossing two different phones. Been frustrating at best... Nearly demolished the phone at the worst. I've switched back to Samsung Messages until this gets fully resolved. https://debuglogs.org/fe7d16c3c1298f6f57c79dcbfcdadebaf73b4719dae595433afe7f7012ed8407 |
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I am also having this issue on AT&T with a S9+ |
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same issue here for months |
Message that number. Greyson said to send him a text asking for the test build that fixes MMS. |
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I am having this issue. It's so bad that i have decided to switch away from signal until it is fixed. I am on Android 7.0, Galaxy S6, on ATT. Most MMS messages (including group messages) do not come in. They give me an option to redownload but it never succeeds. This is an app-breaking bug. A friend of mine is having the same issue and he too has now switched off Signal :/ |
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Hopefully, it will be fixed soon. Greyson has a signed test build that has a possible fix. |
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I have had perfect success with the apk from @greyson-signal that includes the fix from @yate and it hurts to see so many of you still suffering and ditching Signal. I can't blame you and it really tempts me to post a link to the apk for you guys. Ugh. I know it's the holiday season and Signal guys may be busy with family life, but Signal users are suffering and their advocacy toward potential users is more than nullified when they have to stop using Signal themselves. It's a bad situation. 😟 Don't get me wrong, I love the work from Signal devs and wouldn't stop using Signal myself, but I can appreciate the more intense pressure some of you are under from friends, family, and significant others who don't grok the need or desire to protect privacy. It's hard to get them on board in the first place and then having to come clean that it's the app you want them to use that is the culprit makes it so much harder to convert them. Ugh again. |
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I finally dropped it. Just too many Apple people or MMS groups that message me. I messaged greyson twice over 2 weeks with no response. I know a lot of people less technical than us (they don't even know what github is) that are just ditching it for good. Pretty sure people like that won't come back even when it's fixed. Really too bad if there's a fix that actually works, but nobody around to roll it to production. |
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They aren't going to put a pull request in a stable release that just came out. It needs to be tested and verified first. Once they fix the issue just try to convert your friends back. I told my friends to just use Signal for Signal only and then their default messaging app for SMS/MMS until Signal fixes it. If the bug was easy to fix it would have been fixed a month ago. Luckily @yate may have solved it. Now just let Greyson and the Signal team integrate and properly release it (if its the proper solution). BUT I can understand yalls frustration, I do feel like this should be a #1 priority since its a piece of the core functionality. |
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Me too. AT&T, Pixel 3 |
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Hey folks, here's an update:
So we're looking to ship this fix in 4.52, which is going to beta very soon. Thank you! |
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Amazing news. Thanks @yate & @greyson-signal ! |
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So I installed version 4.52.1 from apkmirror.com and I am still getting this problem. Pixel 3, AT&T, receiving group text from iPhone user. If anything, the situation seems worse than before, because before, I could tap the message, restart the phone, tap the message again, and the message would then download and appear correctly, but that is now not working. I also seem unable to send group texts (to non-signal users); likely unrelated but I mention it because you may see this in the debug log. Screenshot:
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It might be worth it to post it directly on the beta thread https://community.signalusers.org/t/beta-feedback-for-the-upcoming-android-4-52-release/10643/45 |
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@dtenenba Given that 4.52.x seemed to fix everyone else's AT&T MMS problems, I'm going to assume you're experiencing a separate issue -- especially if you're having problems sending. I'd open up a separate issue. |
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MMS downloading with beta 4.52.1 First time it's worked for me in months. |
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@greyson-signal I think you are correct. I was having MMS problems regardless of my texting app, straightened it out with a call to AT&T tech support. Have not yet re-verified that Signal works for me but will do so soon. |
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This is absolutely not "fixed". Att Every other texting app MMS works under these conditions except signal. Edit: other apps- samsung messages, Google messages, textra, messenger, color messages... All tested then uninstalled. Full restart reinstall of signal, full restart still not working. |
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@ProNoob333 please open a separate bug report. Make sure to fill out the issue template and include a debug log. Without it, it's really hard to figure out what's going on. One thing you could try before that, though, is to toggle Signal's "WiFi calling compatibility mode" setting under "SMS and MMS". |
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As someone who is now running beta - it DOES appear to be fixed and i'm quite happy. |
It is on and totally not working... Edit: someone says "beta is" I do not know what that means. I am commenting on the version available in Google play store. Edit2: @haffenloher I'm not opening up another report it's the same issue. I will just delete the app and advise my friends having the same issue to give up also. Cheers - and good luck. |
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@ProNoob333: This issue should be fixed in version 4.52. You can check your app's version number by going to Signal Settings > Advanced. The developers are most likely doing a staged rollout, so if you're still on 4.51 and can't wait to get this update, you can join the beta here. As @haffenloher said, it's impossible for anyone here to figure out what's going on on your device unless you can share a debug log. Immediately after receiving a failed MMS, go to Signal Settings > Advanced > Submit debug log > tap Submit > tap and hold to copy the URL > paste the URL here. |
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What version do you have? 4.51.x didn't work with MMS. 4.52.x does.
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Subject: Re: [signalapp/Signal-Android] Not downloading MMS messages in group chats or single person chats on AT&T (#9173)
This is absolutely not "fixed".
Att
Android
VPN
Wifi calling
Samsung
Every other texting app MMS works under these conditions except signal.
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Happy day! Works for me on AT&T on 4.52.4! <3 |
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This is not working for me on 4.53.7 AT&T Logs were previously attached to #8571 |
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I somehow got it fixed on my oneplus! Not sure exactly what fixed it, but I think the most important thing was downloading "Carrier Services" from the google play store. I followed the troubleshooting suggestions below as well and made sure I gave signal unrestricted access to everything and also restarted a few times. Hope this helps! https://support.signal.org/hc/en-us/articles/360007320211-MMS-Troubleshooting. Most |
and others
Bug description
My parents are having an issue where they are not receiving MMS messages. I was having this issue on Signal Beta on MY OnePlus 6t, so I uninstalled and reinstalled only to be greeted with this issue #9136 which is not a resolved or duplicate issue (@greyson-signal )
Steps to reproduce
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Actual result: "Error downloading MMS message, tap to retry", click retry, it spins for a second and then "Error downloading MMS message, tap to retry" again ad infinitum
Expected result: the MMS message downloads
Device info
Device: OnePlus 6t & Samsung Galaxy S10e
Android version: Android 9
Signal version: 4.49.16
Carrier: AT&T
Link to debug log
This is the link for the debug log for my mom's S10e. That's all I could get at the time of writing this issue
https://debuglogs.org/868b7a7d545287bcf96691fbeb753cf89e44384b1e4fe5b271cba972471e67e1
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