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I can see in our alert room that we had 5 failed escalations on 9/22, however our event logging is only showing 3. Seems like we must have missed some flavors.
In the alert room we got:
2x: {"errorMessage":"Error getting Liveagent response.","error":
1x: {"errorMessage":"Error sending Liveagent chat request.","error":
1x: {"error":"","errorMessage":"Unable to reach Liveagent bot, it may be offline or disabled.",
1x: Status Code: 500 Response: {"error":"Error occurred while using Dialogflow Rest API.
It is unclear to me right now which 3 were properly caught by events. I can investigate.
The text was updated successfully, but these errors were encountered:
NOTE: It is possible that @AlexanderKanakis 's close chat/event PRs will cover many if not most of these cases. We will wait until we deploy that to verify if we still have a mismatch.
I can see in our alert room that we had 5 failed escalations on 9/22, however our event logging is only showing 3. Seems like we must have missed some flavors.
In the alert room we got:
2x: {"errorMessage":"Error getting Liveagent response.","error":
1x: {"errorMessage":"Error sending Liveagent chat request.","error":
1x: {"error":"","errorMessage":"Unable to reach Liveagent bot, it may be offline or disabled.",
1x: Status Code: 500 Response: {"error":"Error occurred while using Dialogflow Rest API.
It is unclear to me right now which 3 were properly caught by events. I can investigate.
The text was updated successfully, but these errors were encountered: