/
DropdownFromDB.pm
1328 lines (1055 loc) · 42.8 KB
/
DropdownFromDB.pm
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# --
# Kernel/System/DynamicField/Backend/Dropdown.pm - Delegate for DynamicField Dropdown backend
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# $Id: Dropdown.pm,v 1.63 2012/04/02 11:46:35 mg Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::System::DynamicField::Backend::DropdownFromDB;
use strict;
use warnings;
use DBI;
use Kernel::System::VariableCheck qw(:all);
use Kernel::System::DynamicFieldValue;
use Kernel::System::DynamicField::Backend::BackendCommon;
use Kernel::System::Cache;
use Kernel::System::Ticket;
#use Kernel::System::CacheInternal;
use vars qw($VERSION);
$VERSION = qw($Revision: 1.63 $) [1];
=head1 NAME
Kernel::System::DynamicField::Backend::Dropdown
=head1 SYNOPSIS
DynamicFields Dropdown backend delegate
=head1 PUBLIC INTERFACE
This module implements the public interface of L<Kernel::System::DynamicField::Backend>.
Please look there for a detailed reference of the functions.
=over 4
=item new()
usually, you want to create an instance of this
by using Kernel::System::DynamicField::Backend->new();
=cut
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless( $Self, $Type );
# get needed objects
for my $Needed (qw(ConfigObject EncodeObject LogObject MainObject DBObject)) {
die "Got no $Needed!" if !$Param{$Needed};
$Self->{$Needed} = $Param{$Needed};
}
# create additional objects
$Self->{DynamicFieldValueObject} = Kernel::System::DynamicFieldValue->new( %{$Self} );
$Self->{BackendCommonObject}
= Kernel::System::DynamicField::Backend::BackendCommon->new( %{$Self} );
$Self->{CacheObject} = Kernel::System::Cache->new(%Param);
return $Self;
}
sub ValueGet {
my ( $Self, %Param ) = @_;
my $DFValue = $Self->{DynamicFieldValueObject}->ValueGet(
FieldID => $Param{DynamicFieldConfig}->{ID},
ObjectID => $Param{ObjectID},
);
return if !$DFValue;
return if !IsArrayRefWithData($DFValue);
return if !IsHashRefWithData( $DFValue->[0] );
return $DFValue->[0]->{ValueText};
}
sub ValueSet {
my ( $Self, %Param ) = @_;
# # check for valid possible values list
# if ( !$Param{DynamicFieldConfig}->{Config}->{PossibleValues} ) {
# $Self->{LogObject}->Log(
# Priority => 'error',
# Message => "Need PossibleValues in DynamicFieldConfig!",
# );
# return;
# }
my $Success = $Self->{DynamicFieldValueObject}->ValueSet(
FieldID => $Param{DynamicFieldConfig}->{ID},
ObjectID => $Param{ObjectID},
Value => [
{
ValueText => $Param{Value},
},
],
UserID => $Param{UserID},
);
return $Success;
}
sub ValueDelete {
my ( $Self, %Param ) = @_;
my $Success = $Self->{DynamicFieldValueObject}->ValueDelete(
FieldID => $Param{DynamicFieldConfig}->{ID},
ObjectID => $Param{ObjectID},
UserID => $Param{UserID},
);
return $Success;
}
sub AllValuesDelete {
my ( $Self, %Param ) = @_;
my $Success = $Self->{DynamicFieldValueObject}->AllValuesDelete(
FieldID => $Param{DynamicFieldConfig}->{ID},
UserID => $Param{UserID},
);
return $Success;
}
sub ValueValidate {
my ( $Self, %Param ) = @_;
my $Success = $Self->{DynamicFieldValueObject}->ValueValidate(
Value => {
ValueText => $Param{Value},
},
UserID => $Param{UserID}
);
return $Success;
}
sub SearchSQLGet {
my ( $Self, %Param ) = @_;
my %Operators = (
Equals => '=',
GreaterThan => '>',
GreaterThanEquals => '>=',
SmallerThan => '<',
SmallerThanEquals => '<=',
);
if ( $Operators{ $Param{Operator} } ) {
my $SQL = " $Param{TableAlias}.value_text $Operators{$Param{Operator}} '";
$SQL .= $Self->{DBObject}->Quote( $Param{SearchTerm} ) . "' ";
return $SQL;
}
if ( $Param{Operator} eq 'Like' ) {
my $SQL = $Self->{DBObject}->QueryCondition(
Key => "$Param{TableAlias}.value_text",
Value => $Param{SearchTerm},
);
return $SQL;
}
$Self->{'LogObject'}->Log(
'Priority' => 'error',
'Message' => "Unsupported Operator $Param{Operator}",
);
return;
}
sub SearchSQLOrderFieldGet {
my ( $Self, %Param ) = @_;
return "$Param{TableAlias}.value_text";
}
sub EditFieldRender {
my ( $Self, %Param ) = @_;
# take config from field config
my $FieldConfig = $Param{DynamicFieldConfig}->{Config};
my $FieldName = 'DynamicField_' . $Param{DynamicFieldConfig}->{Name};
my $FieldLabel = $Param{DynamicFieldConfig}->{Label};
my $Value = '';
# set the field value or default
if ( $Param{UseDefaultValue} ) {
$Value = ( defined $FieldConfig->{DefaultValue} ? $FieldConfig->{DefaultValue} : '' );
}
$Value = $Param{Value} if defined $Param{Value};
# extract the dynamic field value form the web request
my $FieldValue = $Self->EditFieldValueGet(
%Param,
);
# set values from ParamObject if present
if ( defined $FieldValue ) {
$Value = $FieldValue;
}
# check and set class if necessary
my $FieldClass = 'DynamicFieldText';
if ( defined $Param{Class} && $Param{Class} ne '' ) {
$FieldClass .= ' ' . $Param{Class};
}
$FieldClass .= ' FromDB';
# set field as mandatory
$FieldClass .= ' Validate_Required' if $Param{Mandatory};
# set error css class
$FieldClass .= ' ServerError' if $Param{ServerError};
# set PossibleValues
my $SelectionData = $FieldConfig->{PossibleValues};
### FOTH preload data at creation
$SelectionData = $Self->AJAXPossibleValuesGet(%Param, ForceQuery => 1);
### END FOTH
# use PossibleValuesFilter if defined
$SelectionData = $Param{PossibleValuesFilter}
if defined $Param{PossibleValuesFilter};
# set PossibleNone attribute
my $FieldPossibleNone;
if ( defined $Param{OverridePossibleNone} ) {
$FieldPossibleNone = $Param{OverridePossibleNone};
}
else {
$FieldPossibleNone = $FieldConfig->{PossibleNone} || 0;
}
my $HTMLString = $Param{LayoutObject}->BuildSelection(
Data => $SelectionData || {},
Name => $FieldName,
SelectedID => $Value,
Translation => $FieldConfig->{TranslatableValues} || 0,
PossibleNone => 0, # we do not need to set possibleNone value because we do it already in the AJAXPossibibleValuesGet
Class => $FieldClass,
HTMLQuote => 1,
);
if ($FieldConfig->{DisplayErrors}) {
my $DivID = $FieldName . 'Warning';
# for client side validation
$HTMLString .= <<"EOF";
<div style="color:red">\$Text{"[Debug mode]"}</div>
EOF
}
if ( $Param{Mandatory} ) {
my $DivID = $FieldName . 'Error';
# for client side validation
$HTMLString .= <<"EOF";
<div id="$DivID" class="TooltipErrorMessage">
<p>
\$Text{"This field is required."}
</p>
</div>
EOF
}
if ( $Param{ServerError} ) {
my $ErrorMessage = $Param{ErrorMessage} || 'This field is required.';
my $DivID = $FieldName . 'ServerError';
# for server side validation
$HTMLString .= <<"EOF";
<div id="$DivID" class="TooltipErrorMessage">
<p>
\$Text{"$ErrorMessage"}
</p>
</div>
EOF
}
if ( $Param{AJAXUpdate} or 1 ) {
my $FieldSelector = '#' . $FieldName;
my $FieldsToUpdate = '';
if ( IsArrayRefWithData( $Param{UpdatableFields} ) ) {
my $FirstItem = 1;
FIELD:
for my $Field ( @{ $Param{UpdatableFields} } ) {
next FIELD if $Field eq $FieldName;
if ($FirstItem) {
$FirstItem = 0;
}
else {
$FieldsToUpdate .= ', ';
}
$FieldsToUpdate .= "'" . $Field . "'";
}
}
#add js to call FormUpdate()
$HTMLString .= <<"EOF";
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
\$('$FieldSelector').bind('change', function (Event) {
Core.AJAX.FormUpdate(\$(this).parents('form'), 'AJAXUpdate', '$FieldName', [ $FieldsToUpdate ]);
});
//]]></script>
<!--dtl:js_on_document_complete-->
EOF
}
if ( $Param{SubmitOnChange} ) {
my $FieldSelector = '#' . $FieldName;
#add js to disable validation and do submit()
$HTMLString .= <<"EOF";
<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
\$('$FieldSelector').bind('change', function (Event) {
// make sure the ticket is not yet created on queue change
\$('input#Expand').val(1);
Core.Form.Validate.DisableValidation(\$(this).closest('form'));
\$(this).closest('form').submit();
});
//]]></script>
<!--dtl:js_on_document_complete-->
EOF
}
# /DynamicFieldConfig
# $Param{DynamicFieldConfig}->{Config}->{PossibleValues} = $Self->AJAXPossibleValuesGet(%Param);
# call EditLabelRender on the common backend
my $LabelString = $Self->{BackendCommonObject}->EditLabelRender(
DynamicFieldConfig => $Param{DynamicFieldConfig},
Mandatory => $Param{Mandatory} || '0',
FieldName => $FieldName,
);
my $Data = {
Field => $HTMLString,
Label => $LabelString,
};
return $Data;
}
sub EditFieldValueGet {
my ( $Self, %Param ) = @_;
my $FieldName = 'DynamicField_' . $Param{DynamicFieldConfig}->{Name};
my $Value;
# check if there is a Template and retreive the dinalic field value from there
if ( IsHashRefWithData( $Param{Template} ) ) {
$Value = $Param{Template}->{$FieldName};
}
# otherwise get dynamic field value form param
else {
$Value = $Param{ParamObject}->GetParam( Param => $FieldName );
}
if ( defined $Param{ReturnTemplateStructure} && $Param{ReturnTemplateStructure} eq 1 ) {
return {
$FieldName => $Value,
};
}
# for this field the normal return an the ReturnValueStructure are the same
return $Value;
}
sub EditFieldValueValidate {
my ( $Self, %Param ) = @_;
# get the field value from the http request
my $Value = $Self->EditFieldValueGet(
DynamicFieldConfig => $Param{DynamicFieldConfig},
ParamObject => $Param{ParamObject},
# not necessary for this backend but place it for consistency reasons
ReturnValueStructure => 1,
);
my $ServerError;
my $ErrorMessage;
# perform necessary validations
if ( $Param{Mandatory} && !$Value ) {
return {
ServerError => 1,
};
}
# else {
#
# # get possible values list
# my $PossibleValues = $Param{DynamicFieldConfig}->{Config}->{PossibleValues};
#
# # overwrite possible values if PossibleValuesFilter
# if ( defined $Param{PossibleValuesFilter} ) {
# $PossibleValues = $Param{PossibleValuesFilter}
# }
#
# # validate if value is in possible values list (but let pass empty values)
# if ( $Value && !$PossibleValues->{$Value} ) {
# $ServerError = 1;
# $ErrorMessage = 'The field content is invalid';
# }
# }
# Validate anything (for now)
my $Result = {
ServerError => $ServerError,
ErrorMessage => $ErrorMessage,
};
return $Result;
}
sub DisplayValueRender {
my ( $Self, %Param ) = @_;
if ( !defined $Param{HTMLOutput} ) {
$Param{HTMLOutput} = 1;
}
# get raw Value strings from field value
my $Value = defined $Param{Value} ? $Param{Value} : '';
my $Key = $Value;
# get value from stored value in the DB if option is set
if ($Param{DynamicFieldConfig}->{Config}->{StoreValue} eq "1") {
$Value =~ s/^([^|]+)\|\|(.+)$/$2/;
}
else {
my %PossibleValues;
# Type => 'Hash',
# Key => $Param{DynamicFieldConfig}->{Config}->{Name},
# );
# if ( !defined %PossibleValues ) {
my @row;
my $dbh;
my $sth;
if ( !$Param{DynamicFieldConfig}->{Config}->{DBIstring} ) {
$Self->{DBObject}->Prepare(
SQL => $Param{DynamicFieldConfig}->{Config}->{VisualQuery},
Bind => $Key,
);
#fetch first row
@row = $Self->{DBObject}->FetchrowArray();
} else {
$dbh = DBI->connect($Param{DynamicFieldConfig}->{Config}->{DBIstring}, $Param{DynamicFieldConfig}->{Config}->{DBIuser}, $Param{DynamicFieldConfig}->{Config}->{DBIpass},
{ PrintError => 0, AutoCommit => 0, HandleError => \&PossibleValuesError }) or return $Self->PossibleValuesError("could not connect to DB: $DBI::errstr");
$dbh->{'mysql_enable_utf8'} = 1;
$sth = $dbh->prepare($Param{DynamicFieldConfig}->{Config}->{VisualQuery});
$sth->execute( $Key );
# fetch first row
@row = $sth->fetchrow_array;
}
my $line = '';
for my $col (@row) {
$line .= $col.$Param{DynamicFieldConfig}->{Config}->{Separator};
}
$line = substr($line, 0, -1 * length($Param{DynamicFieldConfig}->{Config}->{Separator}));
if ( $Param{DynamicFieldConfig}->{Config}->{DBIstring} ) {
$dbh->disconnect;
}
$Value = $line;
#$Value = $line; WP - DENI 20130825
# get real value
if ( $PossibleValues{$Value} ) {
# get readeable value
$Value = $PossibleValues{$Value};
}
}
# check is needed to translate values
if ( $Param{DynamicFieldConfig}->{Config}->{TranslatableValues} ) {
# translate value
$Value = $Param{LayoutObject}->{LanguageObject}->Get($Value);
}
# set title as value after update and before limit
my $Title = $Value;
# HTMLOuput transformations
if ( $Param{HTMLOutput} ) {
$Value = $Param{LayoutObject}->Ascii2Html(
Text => $Value,
Max => $Param{ValueMaxChars} || '',
);
$Title = $Param{LayoutObject}->Ascii2Html(
Text => $Title,
Max => $Param{TitleMaxChars} || '',
);
}
else {
if ( $Param{ValueMaxChars} && length($Value) > $Param{ValueMaxChars} ) {
$Value = substr( $Value, 0, $Param{ValueMaxChars} ) . '...';
}
if ( $Param{TitleMaxChars} && length($Title) > $Param{TitleMaxChars} ) {
$Title = substr( $Title, 0, $Param{TitleMaxChars} ) . '...';
}
}
# set field link form config
my $Link = $Param{DynamicFieldConfig}->{Config}->{Link} || '';
if ($Param{DynamicFieldConfig}->{Config}->{StoreValue} && $Param{DynamicFieldConfig}->{Config}->{StoreValue} eq "1") {
$Key =~ s/^([^|]+)\|\|(.+)$/$1/;
}
$Link =~ s/%KEY%/$Key/g;
my $Query = $Param{DynamicFieldConfig}->{Config}->{Query} || '';
my $Data = {
Value => $Value,
Title => $Title,
Link => $Link,
Query => $Query,
};
return $Data;
}
sub IsSortable {
my ( $Self, %Param ) = @_;
return 1;
}
sub SearchFieldRender {
my ( $Self, %Param ) = @_;
# take config from field config
my $FieldConfig = $Param{DynamicFieldConfig}->{Config};
my $FieldName = 'Search_DynamicField_' . $Param{DynamicFieldConfig}->{Name};
my $FieldLabel = $Param{DynamicFieldConfig}->{Label};
my $Value;
my @DefaultValue;
if ( defined $Param{DefaultValue} ) {
my @DefaultValue = split /;/, $Param{DefaultValue};
}
# set the field value
if (@DefaultValue) {
$Value = \@DefaultValue;
}
# get the field value, this fuction is always called after the profile is loaded
my $FieldValues = $Self->SearchFieldValueGet(
%Param,
);
if ( defined $FieldValues ) {
$Value = $FieldValues;
}
# check and set class if necessary
my $FieldClass = 'DynamicFieldMultiSelect FromDB';
# set PossibleValues
my $SelectionData = $FieldConfig->{PossibleValues};
# get historical values from database
my $HistoricalValues = $Self->HistoricalValuesGet(%Param);
# add historic values to current values (if they don't exist anymore)
if ( IsHashRefWithData($HistoricalValues) ) {
for my $Key ( keys %{$HistoricalValues} ) {
if ( !$SelectionData->{$Key} ) {
$SelectionData->{$Key} = $HistoricalValues->{$Key}
}
}
}
# use PossibleValuesFilter if defined
$SelectionData = $Param{PossibleValuesFilter}
if defined $Param{PossibleValuesFilter};
my $HTMLString = $Param{LayoutObject}->BuildSelection(
Data => $SelectionData,
Name => $FieldName,
SelectedID => $Value,
Translation => $FieldConfig->{TranslatableValues} || 0,
PossibleNone => 0,
Class => $FieldClass,
Multiple => 1,
HTMLQuote => 1,
);
# call EditLabelRender on the common backend
my $LabelString = $Self->{BackendCommonObject}->EditLabelRender(
DynamicFieldConfig => $Param{DynamicFieldConfig},
FieldName => $FieldName,
);
my $Data = {
Field => $HTMLString,
Label => $LabelString,
};
return $Data;
}
sub SearchFieldValueGet {
my ( $Self, %Param ) = @_;
my $Value;
# get dynamic field value form param object
if ( defined $Param{ParamObject} ) {
my @FieldValues = $Param{ParamObject}
->GetArray( Param => 'Search_DynamicField_' . $Param{DynamicFieldConfig}->{Name} );
$Value = \@FieldValues;
}
# otherwise get the value from the profile
elsif ( defined $Param{Profile} ) {
$Value = $Param{Profile}->{ 'Search_DynamicField_' . $Param{DynamicFieldConfig}->{Name} };
}
else {
return;
}
if ( defined $Param{ReturnProfileStructure} && $Param{ReturnProfileStructure} eq 1 ) {
return {
'Search_DynamicField_' . $Param{DynamicFieldConfig}->{Name} => $Value,
};
}
return $Value;
}
sub SearchFieldParameterBuild {
my ( $Self, %Param ) = @_;
# get field value
my $Value = $Self->SearchFieldValueGet(%Param);
my $DisplayValue;
if ($Value) {
if ( ref $Value eq 'ARRAY' ) {
my @DisplayItemList;
for my $Item ( @{$Value} ) {
# set the display value
my $DisplayItem = $Param{DynamicFieldConfig}->{Config}->{PossibleValues}->{$Item}
|| $Item;
$DisplayItem = 'yyy';
if ( $Param{DynamicFieldConfig}->{Config}->{TranslatableValues} ) {
# translate the value
$DisplayItem = $Param{LayoutObject}->{LanguageObject}->Get($DisplayValue);
}
push @DisplayItemList, $DisplayItem;
}
# combine different values into one string
$DisplayValue = join ' + ', @DisplayItemList;
}
else {
# set the display value
$DisplayValue = $Param{DynamicFieldConfig}->{PossibleValues}->{$Value};
$DisplayValue = 'xxx';
if ( $Param{DynamicFieldConfig}->{Config}->{TranslatableValues} ) {
# translate the value
$DisplayValue = $Param{LayoutObject}->{LanguageObject}->Get($DisplayValue);
}
}
}
# return search parameter structure
return {
Parameter => {
Equals => $Value,
},
Display => $DisplayValue,
};
}
sub StatsFieldParameterBuild {
my ( $Self, %Param ) = @_;
# set PossibleValues
my $Values = $Param{DynamicFieldConfig}->{Config}->{PossibleValues};
# get historical values from database
my $HistoricalValues = $Self->{DynamicFieldValueObject}->HistoricalValueGet(
FieldID => $Param{DynamicFieldConfig}->{ID},
ValueType => 'Text,',
);
# add historic values to current values (if they don't exist anymore)
for my $Key ( keys %{$HistoricalValues} ) {
if ( !$Values->{$Key} ) {
$Values->{$Key} = $HistoricalValues->{$Key}
}
}
# use PossibleValuesFilter if defined
$Values = $Param{PossibleValuesFilter}
if defined $Param{PossibleValuesFilter};
return {
Values => $Values,
Name => $Param{DynamicFieldConfig}->{Label},
Element => 'DynamicField_' . $Param{DynamicFieldConfig}->{Name},
TranslatableValues => $Param{DynamicFieldconfig}->{Config}->{TranslatableValues},
};
}
sub CommonSearchFieldParameterBuild {
my ( $Self, %Param ) = @_;
my $Operator = 'Equals';
my $Value = $Param{Value};
return {
$Operator => $Value,
};
}
sub ReadableValueRender {
my ( $Self, %Param ) = @_;
my $Value = defined $Param{Value} ? $Param{Value} : '';
# set title as value after update and before limit
my $Title = $Value;
# cut strings if needed
if ( $Param{ValueMaxChars} && length($Value) > $Param{ValueMaxChars} ) {
$Value = substr( $Value, 0, $Param{ValueMaxChars} ) . '...';
}
if ( $Param{TitleMaxChars} && length($Title) > $Param{TitleMaxChars} ) {
$Title = substr( $Title, 0, $Param{TitleMaxChars} ) . '...';
}
my $Data = {
Value => $Value,
Title => $Title,
};
return $Data;
}
sub TemplateValueTypeGet {
my ( $Self, %Param ) = @_;
my $FieldName = 'DynamicField_' . $Param{DynamicFieldConfig}->{Name};
# set the field types
my $EditValueType = 'SCALAR';
my $SearchValueType = 'ARRAY';
# return the correct structure
if ( $Param{FieldType} eq 'Edit' ) {
return {
$FieldName => $EditValueType,
}
}
elsif ( $Param{FieldType} eq 'Search' ) {
return {
'Search_' . $FieldName => $SearchValueType,
}
}
else {
return {
$FieldName => $EditValueType,
'Search_' . $FieldName => $SearchValueType,
}
}
}
sub IsAJAXUpdateable {
my ( $Self, %Param ) = @_;
return 1;
}
sub RandomValueSet {
my ( $Self, %Param ) = @_;
my $Value = int( rand(500) );
my $Success = $Self->ValueSet(
%Param,
Value => $Value,
);
if ( !$Success ) {
return {
Success => 0,
};
}
return {
Success => 1,
Value => $Value,
};
}
sub IsMatchable {
my ( $Self, %Param ) = @_;
return 1;
}
sub ObjectMatch {
my ( $Self, %Param ) = @_;
my $FieldName = 'DynamicField_' . $Param{DynamicFieldConfig}->{Name};
# return false if not match
if ( $Param{ObjectAttributes}->{$FieldName} ne $Param{Value} ) {
return 0;
}
return 1;
}
sub PossibleValuesError {
my ( $Self, $message, $displayerror) = @_;
my %PossibleValuesError;
my $ErrorMessage = '';
$ErrorMessage = 'ERROR: '.$message if $displayerror;
%PossibleValuesError = ( '-' => $ErrorMessage );
return \%PossibleValuesError;
}
sub AJAXPossibleValuesGet {
my ( $Self, %Param ) = @_;
## ENABLE FOR DEBUG: ##
my $DEBUG = 9;
## set displayerror
my $DISPLAYERRORS = $Param{DynamicFieldConfig}->{Config}->{DisplayErrors} || 0;
use Data::Dumper;
open ERRLOG, '>>/tmp/DF_'.$Param{DynamicFieldConfig}->{Name}.'.log' if $DEBUG;
print ERRLOG "[AJAXPossibleValuesGet START]---------------------------------\n" if $DEBUG;
my $query_needed = 0;
my %PossibleValues;
my @SQLParameters_values;
my @SQLParameters_values_refs;
# split Parameters from DynamicFieldConfig in an array:
my @SQLParameters_keys = split(',', $Param{DynamicFieldConfig}->{Config}->{Parameters});
# We create a mapping for the parameters:
# %SQLParameters_hash = {
# Param1 => 'value1',
# Param2 => undef,
# }
my %SQLParameters_hash;
for my $key (@SQLParameters_keys) {
$SQLParameters_hash{$key} = undef;
}
#### Distinguish between real ajax request and 'first visualization'
=comment
considerations:
- we can distinguish if it is an ajax request or a 'first load' with the presence of $Param{ParamObject}->{Query}->{param}->{ElementChanged}.
- we can distinguish if it is a new Ticket or a Ticket editing with the presence of $Param{ParamObject}->GetParam( Param => 'TicketID')
on ticket editing,
on 'first load', load take all @SQLParameters_values from the stored ticket information,
on 'ajax request', take value from http arguments, if not present, take from ticket information.
on ticket creation,
on 'first load', take values from http arguments,
on 'ajax request' take values from http arguments,
so we can solve each requirement with following code:
if ( there is stored ticket information ) fill sqlparameter_values with stored information
if ( there are http argument values ) fill sqlparameter_values with http argument values overwriting stored information if present
if ( a http argument was changed that the query depends on ) force_query = 1
if (!force_query) take from cache if ( cache present )
=cut
if ( scalar(@SQLParameters_keys) && $Param{ParamObject} && $Param{ParamObject}->GetParam( Param => 'TicketID') ) {
my %TicketInfo;
# get Ticket from cache:
if ($Param{LayoutObject}->{TicketObject}->{'Cache::GetTicket'.$Param{ParamObject}->GetParam( Param => 'TicketID')}{''}{1}) {
%TicketInfo = %{$Param{LayoutObject}->{TicketObject}->{'Cache::GetTicket'.$Param{ParamObject}->GetParam( Param => 'TicketID')}{''}{1}};
}
else {
my $EncodeObject = Kernel::System::Encode->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
);
my $TimeObject = Kernel::System::Time->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
LogObject => $Param{ParamObject}->{LogObject},
);
my $DBObject = Kernel::System::DB->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
EncodeObject => $EncodeObject,
LogObject => $Param{ParamObject}->{LogObject},
MainObject => $Param{ParamObject}->{MainObject},
);
my $TicketObject = Kernel::System::Ticket->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
LogObject => $Param{ParamObject}->{LogObject},
DBObject => $DBObject,
MainObject => $Param{ParamObject}->{MainObject},
TimeObject => $TimeObject,
EncodeObject => $EncodeObject,
);
%TicketInfo = $TicketObject->TicketGet(
TicketID => $Param{ParamObject}->GetParam( Param => 'TicketID'),
DynamicFields => 1, # Optional, default 0. To include the dynamic field values for this ticket on the return structure.
UserID => 0,
);
}
for my $key (@SQLParameters_keys) {
if ($key eq 'SelectedCustomerUser') {
$SQLParameters_hash{$key} = $TicketInfo{CustomerUserID};
}
else {
$SQLParameters_hash{$key} = $TicketInfo{$key};
}
}
}
my %LinkTicketInfo;
my %LinkTicketValues;
if ( $Param{ParamObject} && $Param{ParamObject}->GetParam( Param => 'LinkTicketID') ) {
if ($Param{LayoutObject}->{TicketObject}->{'Cache::GetTicket'.$Param{ParamObject}->GetParam( Param => 'LinkTicketID')}{''}{1}) {
%LinkTicketInfo = %{$Param{LayoutObject}->{TicketObject}->{'Cache::GetTicket'.$Param{ParamObject}->GetParam( Param => 'LinkTicketID')}{''}{1}};
} else {
my $EncodeObject = Kernel::System::Encode->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
);
my $TimeObject = Kernel::System::Time->new(
ConfigObject => $Param{ParamObject}->{ConfigObject},
LogObject => $Param{ParamObject}->{LogObject},
);