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temperature reading/control suddenly unavailable #18

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louiehummv opened this issue May 21, 2024 · 3 comments
Open

temperature reading/control suddenly unavailable #18

louiehummv opened this issue May 21, 2024 · 3 comments

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@louiehummv
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Installed v.0.2.5 on Home Assistant v.2023.9.3 via HACS v.1.34.0.

As of 4:30pm ET yesterday, the temperature reading/control is showing unavailable. The kWh energy readings, however, are still updating fine for whatever reason. Re-enabling, reloading, & re-adding the component didn't fix it, and restarting HA didn't help either. Enabling the debug logs before performing the aforementioned also didn't produce an error.

I guess I'll try power-cycling the BW Connect adapter & get back to you. Just figured I'd bring attention to this, in case you know of something else going on behind-the-scenes to the BW servers or something (I'm the opposite of an expert in that area).

@ablyler
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ablyler commented May 22, 2024

Does the BWConnect app still work? I've found that the adapter does need power cycled from time to time to resolve these issues. When it becomes unavailable in HA it is also not working via the BWConnect mobile app for me.

I actually have an automation that power cycles the adapter via a smart plug. I should add a note about this to the README.

Keep me posted on this, I am curious if cycling the power fixes it.

@louiehummv
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louiehummv commented May 24, 2024

Cycling the power fixed it immediately 👍
I did find the "action" LED (one closest to the action button) blinking blue.. which means "bluetooth activated; pairing process begins" according to the manual. No idea why/how the adapter went to that state on its own. It's now solid green (powered & connected to Internet).

I didn't think to test the BWConnect app beforehand.. mainly because the app appeared to be working with the temperature setpoint & mode looking as expected. In hindsight though, they're probably last-known states & not live readings from the water heater.

@almoney
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almoney commented Jul 17, 2024

I've been using my new connected water heater for a week without issues. Could power surges or hits be affecting your units?

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3 participants