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submit_ticket_controller.php
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submit_ticket_controller.php
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<?php
/**
* @package HelpDeskZ
* @website: http://www.helpdeskz.com
* @community: http://community.helpdeskz.com
* @author Evolution Script S.A.C.
* @since 1.0.0
*/
include(INCLUDES.'helpdesk.inc.php');
$template_vars = array();
$emptyvars = array();
if($action == 'displayForm' || $action == 'confirmation'){
$display_error = 1;
if($action == 'displayForm'){
if(is_numeric($input->p['department'])){
$department_id = $input->p['department'];
$department = $db->fetchRow("SELECT COUNT(*) AS total, name FROM ".TABLE_PREFIX."departments WHERE id=$department_id AND type=0");
if($department['total'] != 0){
$show_step2 = true;
}
}
}elseif($action == 'confirmation'){
$display_error = 1;
if(verifyToken('submit_ticket', $input->p['csrfhash']) !== true){
$display_error = 2;
}else{
if(is_numeric($input->p['department'])){
$department_id = $input->p['department'];
$department = $db->fetchRow("SELECT COUNT(*) AS total, name FROM ".TABLE_PREFIX."departments WHERE id=$department_id AND type=0");
if($department['total'] != 0){
$required_fields = array('fullname', 'email', 'priority', 'subject', 'message');
if($settings['use_captcha']){
$required_fields[] = 'captcha';
if(strtoupper($input->p['captcha']) != $_SESSION['captcha']){
$show_step2 = true;
$emptyvars[] = 'captcha';
$error_msg = $LANG['INVALID_CAPTCHA_CODE'];
unset($_SESSION['captcha']);
}
}
if($client_status == 1){
unset($required_fields[0]);
unset($required_fields[1]);
}else{
if(validateEmail($input->p['email']) !== TRUE){
$show_step2 = true;
$emptyvars[] = 'email';
$error_msg = $LANG['INVALID_EMAIL_ADDRESS'];
}
}
if(!is_numeric($input->p['priority'])){
$show_step2 = true;
$emptyvars[] = 'priority';
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}else{
$priorityvar = $db->fetchRow("SELECT COUNT(id) AS total, name FROM ".TABLE_PREFIX."priority WHERE id=".$db->real_escape_string($input->p['priority']));
if($priorityvar['total'] == 0){
$show_step2 = true;
$emptyvars[] = 'priority';
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}
}
foreach($required_fields as $v){
if(empty($input->p[$v])){
$emptyvars[] = $v;
$show_step2 = true;
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}
}
$q = $db->query("SELECT * FROM ".TABLE_PREFIX."custom_fields ORDER BY display ASC");
while($r = $db->fetch_array($q)){
if($r['required'] == 1){
if($input->p['custom'][$r['id']] != ''){
if($r['type'] == 'checkbox' || $r['type'] == 'radio' || $r['type'] == 'select'){
$customvals = unserialize($r['value']);
$customvals = (is_array($customvals)?$customvals:array());
if($r['type'] != 'checkbox'){
if(!array_key_exists($input->p['custom'][$r['id']], $customvals)){
$show_step2 = true;
$emptyvars[] = 'custom_'.$r['id'];
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}else{
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}else{
foreach($input->p['custom'][$r['id']] as $k => $v){
if(!array_key_exists($k, $customvals)){
$show_step2 = true;
$emptyvars[] = 'custom_'.$r['id'];
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
break;
}
}
if($show_step2 !== true){
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}
}else{
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}else{
$show_step2 = true;
$emptyvars[] = 'custom_'.$r['id'];
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}
}else{
if(($r['type'] == 'checkbox' || $r['type'] == 'radio' || $r['type'] == 'select') && $input->p['custom'][$r['id']] != ''){
$customvals = unserialize($r['value']);
$customvals = (is_array($customvals)?$customvals:array());
if($r['type'] != 'checkbox'){
if(!array_key_exists($input->p['custom'][$r['id']], $customvals)){
$show_step2 = true;
$emptyvars[] = 'custom_'.$r['id'];
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
}else{
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}else{
foreach($input->p['custom'][$r['id']] as $k => $v){
if(!array_key_exists($k, $customvals)){
$show_step2 = true;
$emptyvars[] = 'custom_'.$r['id'];
$error_msg = $LANG['ONE_REQUIRED_FIELD_EMPTY'];
break;
}
}
if($show_step2 !== true){
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}
}else{
$custom_post[$r['id']] = $input->p['custom'][$r['id']];
}
}
}
if(!isset($error_msg) && $settings['ticket_attachment']==1){
$uploaddir = UPLOAD_DIR.'tickets/';
if($_FILES['attachment']['error'] == 0){
$ext = pathinfo($_FILES['attachment']['name'], PATHINFO_EXTENSION);
$filename = md5($_FILES['attachment']['name'].time()).".".$ext;
$fileuploaded[] = array('name' => $_FILES['attachment']['name'], 'enc' => $filename, 'size' => formatBytes($_FILES['attachment']['size']), 'filetype' => $_FILES['attachment']['type']);
$uploadedfile = $uploaddir.$filename;
if (!move_uploaded_file($_FILES['attachment']['tmp_name'], $uploadedfile)) {
$show_step2 = true;
$error_msg = $LANG['ERROR_UPLOADING_A_FILE'];
}else{
$fileverification = verifyAttachment($_FILES['attachment']);
switch($fileverification['msg_code']){
case '1':
$show_step2 = true;
$error_msg = $LANG['INVALID_FILE_EXTENSION'];
break;
case '2':
$show_step2 = true;
$error_msg = $LANG['FILE_NOT_ALLOWED'];
break;
case '3':
$show_step2 = true;
$error_msg = str_replace('%size%',$fileverification['msg_extra'],$LANG['FILE_IS_BIG']);
break;
}
}
}
}
if($show_step2 !== true){
if($client_status == 1){
$fullname = $user['fullname'];
$email = $user['email'];
$user_id = $user['id'];
}else{
$fullname = $input->p['fullname'];
$email = $input->p['email'];
$user_id = hdz_registerAccount(array('fullname' => $input->p['fullname'],
'email' =>$input->p['email']));
}
$ticket_id = substr(strtoupper(sha1(time().$email)), 0, 11);
$ticket_id = substr_replace($ticket_id, '-',3,0);
$ticket_id = substr_replace($ticket_id, '-',7,0);
$previewcode = substr((md5(time().$fullname)),2,12);
$custom_post = serialize($custom_post);
$data = array(
'code' => $ticket_id,
'department_id' => $department_id,
'priority_id' => $input->p['priority'],
'user_id' => $user_id,
'fullname' => $fullname,
'email' => $email,
'subject' => $input->p['subject'],
'date' => time(),
'last_update' => time(),
'previewcode' => $previewcode,
'last_replier' => $fullname,
'custom_vars' => $custom_post,
);
$db->insert(TABLE_PREFIX.'tickets', $data);
$ticketid = $db->lastInsertId();
$data = array(
'ticket_id' => $ticketid,
'date' => time(),
'message' => $input->p['message'],
'ip' => $_SERVER['REMOTE_ADDR'],
'email' => $email,
);
$db->insert(TABLE_PREFIX.'tickets_messages', $data);
$message_id = $db->lastInsertId();
if(is_array($fileuploaded)){
foreach($fileuploaded as $f){
$data = array('name' => $f['name'], 'enc' => $f['enc'], 'filesize' => $f['size'], 'ticket_id' => $ticketid, 'msg_id' => $message_id, 'filetype' => $f['filetype']);
$db->insert(TABLE_PREFIX."attachments", $data);
}
}
/* Mailer */
$data_mail = array(
'id' => 'new_ticket',
'to' => $fullname,
'to_mail' => $email,
'vars' => array('%client_name%' => $fullname,
'%client_email%' => $email,
'%ticket_id%' => $ticket_id,
'%ticket_subject%' => $input->p['subject'],
'%ticket_department%' => $department['name'],
'%ticket_status%' => $LANG['OPEN'],
'%ticket_priority%' => $priorityvar['name'],
),
);
$mailer = new Mailer($data_mail);
/* New ticket notification for staff */
$q = $db->query("SELECT id, fullname, email, department FROM ".TABLE_PREFIX."staff WHERE newticket_notification=1 AND status='Enable'");
while($r = $db->fetch_array($q))
{
$department_list = unserialize($r['department']);
$department_list = (is_array($department_list)?$department_list:array());
if(in_array($department_id,$department_list))
{
/* Mailer */
$data_mail = array(
'id' => 'staff_ticketnotification',
'to' => $r['fullname'],
'to_mail' => $r['email'],
'vars' => array('%staff_name%' => $r['fullname'],
'%ticket_id%' => $ticket_id,
'%ticket_subject%' => $input->p['subject'],
'%ticket_department%' => $department['name'],
'%ticket_status%' => $LANG['OPEN'],
'%ticket_priority%' => $priorityvar['name'],
),
);
$mailer = new Mailer($data_mail);
}
}
unset($_SESSION['captcha']);
header('location: '.getUrl('submit_ticket','confirmationMsg',array($ticket_id,$previewcode)));
exit;
}
}
}
}
}
if($show_step2 == true){
$priority_query = $db->query("SELECT * FROM ".TABLE_PREFIX."priority ORDER BY ID ASC");
while($r = $db->fetch_array($priority_query)){
$priority[] = $r;
}
$customq = $db->query("SELECT * FROM ".TABLE_PREFIX."custom_fields ORDER BY display ASC");
while($r = $db->fetch_array($customq)){
if($r['type'] == 'checkbox' || $r['type'] == 'radio' || $r['type'] == 'select'){
$r['value'] = unserialize($r['value']);
$r['value'] = (is_array($r['value'])?$r['value']:array());
}
$customfields[] = $r;
}
$template_vars['emptyvars'] = $emptyvars;
$template_vars['error_msg'] = $error_msg;
$template_vars['department_id'] = $department_id;
$template_vars['priority'] = $priority;
$template_vars['customfields'] = $customfields;
$template_vars['POST'] = $input->p;
$template = $twig->loadTemplate('submit_ticket_step2.html');
echo $template->render($template_vars);
$db->close();
exit;
}
}elseif($action == 'confirmationMsg'){
$ticket_id = $params[0];
$previewcode = $params[1];
if(empty($ticket_id) || empty($previewcode)){
header('location: '.getUrl('submit_ticket'));
exit;
}else{
$ticket = $db->fetchRow("SELECT COUNT(".TABLE_PREFIX."tickets.id) as total, ".TABLE_PREFIX."tickets.code, ".TABLE_PREFIX."tickets.previewcode, ".TABLE_PREFIX."tickets.priority_id, ".TABLE_PREFIX."tickets.fullname, ".TABLE_PREFIX."tickets.email, ".TABLE_PREFIX."tickets.subject, (SELECT ".TABLE_PREFIX."tickets_messages.message FROM ".TABLE_PREFIX."tickets_messages WHERE ".TABLE_PREFIX."tickets_messages.ticket_id=".TABLE_PREFIX."tickets.id ORDER BY ".TABLE_PREFIX."tickets_messages.date ASC LIMIT 1) as message FROM ".TABLE_PREFIX."tickets WHERE ".TABLE_PREFIX."tickets.code='".$db->real_escape_string($ticket_id)."' AND ".TABLE_PREFIX."tickets.previewcode='".$db->real_escape_string($previewcode)."'");
if($ticket['total'] == 0){
header('location: '.getUrl('submit_ticket'));
exit;
}else{
$ticket['message'] = nl2br($ticket['message']);
$priority = $db->fetchOne("SELECT name FROM ".TABLE_PREFIX."priority WHERE id={$ticket['priority_id']}");
$template_vars['priority'] = $priority;
$template_vars['ticket'] = $ticket;
$template = $twig->loadTemplate('submit_ticket_confirmation.html');
echo $template->render($template_vars);
$db->close();
exit;
}
}
}
$q = $db->query("SELECT * FROM ".TABLE_PREFIX."departments WHERE type=0 ORDER BY dep_order ASC");
while($r = $db->fetch_array($q)){
$departments[] = $r;
}
$template_vars['departments'] = $departments;
$template_vars['display_error'] = $display_error;
$template_vars['error_msg'] = $error_msg;
$template = $twig->loadTemplate('submit_ticket.html');
echo $template->render($template_vars);
$db->close();
exit;
?>