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BUG: Kibana logs are tracking many times same errors: Internal error occurred during message handling. #3464

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Comoque1 opened this issue Nov 17, 2023 · 2 comments
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bug Something isn't working server User High Priority

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@Comoque1
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Comoque1 commented Nov 17, 2023

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

  1. Go to https://kibana.alkem.io/app/discover#/?_g=(filters:!(),refreshInterval:(pause:!t,value:60000),time:(from:'2023-11-16T07:23:48.571Z',to:'2023-11-16T12:22:30.649Z'))&_a=(columns:!(message,err.code,code,context,stack),filters:!(),grid:(columns:(tags:(width:310))),index:ee214087-bb19-4337-b7ec-a593912a6afd,interval:auto,query:(language:kuery,query:''),sort:!(!('@timestamp',desc)))
  2. The error: Internal error occurred during message handling. Please check your implementation. AuthenticationException: Access token has expired! is reported constantly

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Expected behavior
Understand what is happening.

Spike: look for half a day.

Users to not receive errors.

@Comoque1 Comoque1 added bug Something isn't working server labels Nov 17, 2023
@larssondenise
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This seems to be related to the case when users get an error when they submit a post to a call for post. The user gets an error and thinks their work is not saved / uploaded so they are frustrated or type their contribution again. But, when they refresh the page, both contributions are visible..
If so > user high priority

@hero101 hero101 self-assigned this Nov 27, 2023
@Comoque1
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Comoque1 commented Dec 1, 2023

To be verified on PROD.

@Comoque1 Comoque1 closed this as completed Dec 1, 2023
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