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Login via Google account goes to new user profile setup #1425

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saekow opened this issue Mar 25, 2017 · 5 comments
Open

Login via Google account goes to new user profile setup #1425

saekow opened this issue Mar 25, 2017 · 5 comments
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@saekow
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saekow commented Mar 25, 2017

A previously used Google account associated with ChronoZoom now triggers the new user profile setup screen. The stored timelines are not accessible for editing.

Login via a Microsoft or Yahoo account is not impacted. Stored timelines with those accounts are accessible for editing.

@alterm4nn
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Looks like Google IDs that our API gets changed. Investigating.

@alterm4nn alterm4nn self-assigned this Mar 30, 2017
@saekow
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saekow commented Mar 30, 2017

Thank you for looking into this

@xained
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xained commented Apr 28, 2017

I'm facing the same problem, thanks for checking the issue. :-)

@alterm4nn
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Google changed authentication procedure, and id that we get from them differs now. For impacted users we can provide manual GoogleID update in profile, but it will take time, and have to move content by hand. I suggest using copy/paste feature for timelines, so you can move old content to new accounts by yourself easily.

@xained
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xained commented May 5, 2017

I got my timeline back (no clue how) .. but I'll follow your advise, thanks.

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