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AltServer Not detecting my device #764

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gentuwu opened this issue May 24, 2021 · 4 comments
Open

AltServer Not detecting my device #764

gentuwu opened this issue May 24, 2021 · 4 comments
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support troubleshooting request

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@gentuwu
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gentuwu commented May 24, 2021

I was kinda excited to install some useful apps on my iphone but trying to get my pc to even detect my iphone has been a huge pain... im using an iphone 11 with ios 14.4.2. and windows 21h1. Does anyone have a solution? please do not just respond to this with mE tOo it does not help.

@Dyras
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Dyras commented May 26, 2021

Same issue here. Latest iOS with Iphone 8.

@cw2k
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cw2k commented Jun 4, 2021

Well you should check if iTunes can see your iphone.
-> mainly you should get this done first before you move on to AltServer.

If iTunes give you the error:
This phone can't be used cause the required software is not installed.
It is because AppleMobileDeviceSupport64.msi is not installed.
What is part of the iTunes 12.10.11.2 Installer bundle.
=> try if reinstalling/repairing iTunes64Setup.exe (iTunes64.msi) fix the problem.

To dig deeper.
Focus on the "Apple mobile device service".
In the command line (cmd.exe) you may it's status via
sc query "Apple mobile device service"
=> STATE : 4 RUNNING

if just
sc query "Apple mobile device"
gives you the no error that'll mean that you've somehow installed the 32-bit version AppleMobileDeviceSupport.msi.
You must somehow uninstall this and install the 64 bit version.
Even the 64 bit version will put some dll files into "c:\Program Files (x86)\Common Files\Apple\Mobile Device Support" so also 32 bit progams like AltServer can access the 64 bit "Apple mobile device service".

@paolodedo
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paolodedo commented Nov 17, 2021

+1.
On Windows is nearly impossible to get a connection between iPhone and AltStore.
Basically it is not usable with the combo - at least that I tried - AltStore 1.4.8 + iPhone13Pro iOS 15.1.

It's a pity.

EDIT: Oh, iTunes detects perfectly the iPhone on WiFi.

@shanegillio
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Collaborator

hello, sorry for the lack of response - is the issue still occurring on the latest version?

@shanegillio shanegillio added the support troubleshooting request label Jan 11, 2023
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5 participants