no entitlement info in the local cache - pico4

[OolooOtsoop]

Description

runs fine for roughly 1 minute before crashing and returning "no entitlement info in the local cache" error message on the pico desktop.

General Troubleshooting

• I carefully followed the instructions in the README and successfully completed the setup wizard
• I read the ALVR Wikis here and here

Environment

Hardware

(https://linux-hardware.org/?probe=15d7862757)

CPU:
AMD Ryzen 7 3800X
GPU:
NVIDIA GeForce RTX 3070
GPU Driver Version:
535.54.03
Audio:
pulse

Installation

ALVR Version:
20.1.0
ALVR Settings File:
default settings
SteamVR Version:
same issue on both beta and stable branch of steam vr
Install Type:
alvr - aur

OS Name and Version (winver on Windows or grep PRETTY_NAME /etc/os-release on most Linux distributions):
PRETTY_NAME="Arch Linux"

[OolooOtsoop]

after connecting the pico to the home wifi router it started working flawlessly. even removing that network and connecting it to my dedicated router it's been working fine. issue solved.

[GetTuh]

For anyone who also has this issue: you need to launch the ALVR app on the headset at least once with internet connection. Then use it for a minute, while PICO does something called User entitlement check.

From the official docs: https://developer-global.pico-interactive.com/document/unity/user-entitlement-check/

[galister]

@OolooOtsoop can I ask what was your Pico system version at the time when this started happening?

[OolooOtsoop]

At the time i was using version 5.6.0.