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Is it possible to transcribe both agent and customer voices? Or instead of customer's voice, could we transcribe agent's voice? #4

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qt1211 opened this issue Sep 11, 2019 · 1 comment

qt1211 commented Sep 11, 2019

No description provided.

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efh365 commented Nov 26, 2019

Hi, yes now you can stream the audio that the customer both says and hears. I have just updated the solution to account for this. https://docs.aws.amazon.com/connect/latest/adminguide/customer-voice-streams.html

You can follow the details on this README that tell you how to enable streaming. You will just need to add contact attributes saying which streaming to enable and you will need to update the Start Streaming block to stream in both directions. https://github.com/amazon-connect/amazon-connect-realtime-transcription#description

efh365 closed this as completed

tamdilip mentioned this issue

Speaker identification in transcription #8

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