Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Unable to capture checkbox when selected in a ticket form #4

Open
Bassel-Nasief opened this issue Apr 2, 2015 · 2 comments
Open

Unable to capture checkbox when selected in a ticket form #4

Bassel-Nasief opened this issue Apr 2, 2015 · 2 comments

Comments

@Bassel-Nasief
Copy link

Hello guys.
I've created a custom HTML form for the sake of ticket submission depending on these two articles provided in the zendesk website:
1- https://support.zendesk.com/hc/en-us/articles/203660576-Creating-a-Custom-HTML-Form-for-Ticket-Submission
2- https://github.com/apanzerj/Former-For-Zendesk/tree/Addendum-Custom_Fields
Everything is working fine, except for the checkbox selection. I've create a checkbox (custom ticket field), captured that custom field id, followed the same procedure provided by the second link (about supporting custom fields) and then when selecting that checkbox in the popup ticket form and hitting the submit button, the checkbox is not captured and displayed as if it's not selected when viewing the ticket sent.
Could anybody help me regarding this issue??!! It's an urgent issue.

The following two screenshots could help in understanding what's going on:
1- http://tekno-side.com/demos/ticketing-system/submitted-ticket.png
2- http://tekno-side.com/demos/ticketing-system/received-ticket.png

Thanks a lot in advance.

@Bassel-Nasief Bassel-Nasief changed the title Unable to capture checkbox when selected in a ticket form Unable to capture checkbox when selected in a ticket form Apr 2, 2015
@apanzerj
Copy link
Owner

Sorry, just saw this. Lemme take a look.

@apanzerj
Copy link
Owner

Is there somewhere this form is hosted that I could test it out? Perhaps a JSFiddle? I don't have this code set up anymore.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants