You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Hello guys.
I've created a custom HTML form for the sake of ticket submission depending on these two articles provided in the zendesk website:
1- https://support.zendesk.com/hc/en-us/articles/203660576-Creating-a-Custom-HTML-Form-for-Ticket-Submission
2- https://github.com/apanzerj/Former-For-Zendesk/tree/Addendum-Custom_Fields
Everything is working fine, except for the checkbox selection. I've create a checkbox (custom ticket field), captured that custom field id, followed the same procedure provided by the second link (about supporting custom fields) and then when selecting that checkbox in the popup ticket form and hitting the submit button, the checkbox is not captured and displayed as if it's not selected when viewing the ticket sent.
Could anybody help me regarding this issue??!! It's an urgent issue.
The text was updated successfully, but these errors were encountered:
Bassel-Nasief
changed the title
Unable to capture checkbox when selected in a ticket form
Unable to capture checkbox when selected in a ticket form
Apr 2, 2015
Hello guys.
I've created a custom HTML form for the sake of ticket submission depending on these two articles provided in the zendesk website:
1- https://support.zendesk.com/hc/en-us/articles/203660576-Creating-a-Custom-HTML-Form-for-Ticket-Submission
2- https://github.com/apanzerj/Former-For-Zendesk/tree/Addendum-Custom_Fields
Everything is working fine, except for the checkbox selection. I've create a checkbox (custom ticket field), captured that custom field id, followed the same procedure provided by the second link (about supporting custom fields) and then when selecting that checkbox in the popup ticket form and hitting the submit button, the checkbox is not captured and displayed as if it's not selected when viewing the ticket sent.
Could anybody help me regarding this issue??!! It's an urgent issue.
The following two screenshots could help in understanding what's going on:
1- http://tekno-side.com/demos/ticketing-system/submitted-ticket.png
2- http://tekno-side.com/demos/ticketing-system/received-ticket.png
Thanks a lot in advance.
The text was updated successfully, but these errors were encountered: