Support Tickets System

[app-generator]

Registered users can open support tickets.

Here is the flow:

• The guest user clicking on Open a Support Ticket is invited to signIN
• Authenticated users are able to open support tickets
• New ticket properties:
  • Select Type [Combo 1]
    • Product Assistance -> new combo becomes visible with ALL products
    • Platform -> New combo becomes visible with options
      • Purchases
      • Authentication
    • Suggest Feature
  • Title
  • Description

By default the state is OPEN. The superusers can operate on the ticket, reply, and change state. Allowed states are:

• OPEN - feedback is needed from AppSeed stuff
• ANSWERED - the client was assisted
• CLOSED - the ticket is closed

The super user dashboard will have a menu item for this flow, filters & search.

@mominur-helios please take a look.

TY!

[app-generator]

Support Link needs to become a menu with items:

• Create Ticket
• My Tickets -> dataTable with all tickets sorted by newest on top

@mominur-helios please take a look.

TY!

[app-generator]

Hello @mominur-helios

This section is not working as expected. The nominal case is:

• user creates a new ticket -> State OPEN
• user can see in My Tickets section the ticket - DT fields
  • Title, STATE, Edit
• SUPERUSER sees the ticket
  • he can: reply, update STATE
• The user can reply and expect another response from ADMIN
• On OPEN issues, the user and admin can:
  • add more comments
  • see all reply history starting with the latest reply on top
• ADMIN can close the issue

@mominur-helios please take a look. In the current implementation there are some limitations:

• user can't edit the issue
• once replied , the ticket disappear [ is not visible for ADMIN or user ]
• history not implemented

TY!