Email alerts not being sent

[gdubicki]

Sending email via Gmail SMTP with the login & pass I have in my Cabot conf, from the host Cabot is installed on works for me when I do it from the commandline but NOT from Cabot. There are NO entries mentioning emails in my Cabot's log files.

The problem has been with my Cabot instance since its first deploy, on 2015-02-27 v. 8362690.

Currently I am using Cabot v. 2708ee7, redeployed today (redeploy didn't help).

[gdubicki]

Relevant fragments of my production.env:

# Plugins to be loaded at launch
CABOT_PLUGINS_ENABLED=cabot_alert_email==1.3.1

# You shouldn't need to change anything above this line
# Django admin email
ADMIN_EMAIL=<one of my emails, working>
CABOT_FROM_EMAIL=<some Gmail account user name WITH @gmail.com>

SES_HOST=smtp.gmail.com
SES_USER=<some Gmail account user name without @gmail.com>
SES_PASS=<some password>
SES_PORT=465

Note that the above credentials and port work when using the commandline to send email.

[gdubicki]

How to debug email alert plugin?

I tried to edit /home/ubuntu/venv/lib/python2.7/site-packages/cabot_alert_email/models.py and add some logging calls but apparently this file is not being used..

[xinity]

do you see alert list in your service configuration ?

[gdubicki]

@xinity what do you mean? Status of my check is "failing", service is "critical". UPDATE: I have noticed that I had empty "Alert Types" in my service.. Testing if adding "Email" here helps.

[xinity]

"that I had empty "Alert Types" in my service.. Testing if adding "Email" here helps."
==> @grzegorz-dubicki that's what i meant :)

[romankor]

@grzegorz-dubicki In order to make it work with Gmail i had to adjust the following configuration in settings.py

EMAIL_USE_TLS = os.environ.get('EMAIL_USE_TLS', True)
EMAIL_HOST = os.environ.get('SES_HOST', 'localhost')
EMAIL_PORT = int(os.environ.get('SES_PORT', 25))
EMAIL_HOST_USER = os.environ.get('SES_USER', '')
EMAIL_HOST_PASSWORD = os.environ.get('SES_PASS', '')
#EMAIL_BACKEND = os.environ.get('SES_BACKEND', 'django_smtp_ssl.SSLEmailBackend')

[gdubicki]

I am using a clean, new instance of Cabot now (f5f201c) and it also doesn't send emails through Gmail. Or rather Google Apps company account this time, to be precise. The account I am using works in other SMTP clients.

@xinity I have enabled "Email" in "Alert Types" and it didn't help.

@romankor Thank you, tried that - didn't help.

In which log file should I look for traces of sending emails? How to increase the log level to see more?

[gdubicki]

Ok, it started to work 💃 with the following configuration (but YMMV):

• Cabot version - f5f201c
• NO modifications of settings.py
• relevant fragments of my production.env
• the check failing is part of some Service (see below)
• enabled "Email" in "Alert Types" for this Service
• email entered for the user watching this Service

# Plugins to be loaded at launch
CABOT_PLUGINS_ENABLED=cabot_alert_email==1.3.1

# You shouldn't need to change anything above this line
# Django admin email
ADMIN_EMAIL=<one of my emails, working>
CABOT_FROM_EMAIL=<full Google Apps account address)

SES_HOST=smtp.gmail.com
SES_USER=<full Google Apps account address)
SES_PASS=<some password>
SES_PORT=465