Problem: Storage Service inaccessible in Archivematica Dashboard - Archivematica 1.15.1 Manually Installation on Ubuntu 22.04

[TruongNguyen-USDA]

Expected behaviour

• The latest release Archivematica 1.15.1 is available for Ubuntu 22.04 - https://www.archivematica.org/en/docs/archivematica-1.15/admin-manual/installation-setup/installation/install-ubuntu/#install-pkg-ubuntu
• The Storage Service should be accessible from the archivematica dashboard and local server http://localhost:8000

Current behaviour

• Follow the above manual installation steps, the archivematica-storage-service won't run due to database authentication error!

• Created a new database user (archivematica1:demo1 ) for archivematica-storage-service and updated the storage service configuration as below:

  • sudo vi /etc/default/archivematica-storage-service
  • SS_DB_URL=mysql://archivematica1:demo1@localhost:3306/SS

• The archivematica-storage-service is now running with a database user (archivematica1:demo1 ) but is inaccessible from the dashboard. The curl command does not show anything $ curl -I http://localhost:8000

Steps to reproduce

• Please see the steps in the above section "Current behaviour"
• Storage Service, Archivematica dashboard and the rest of other services are installed on the same server.

Your environment (version of Archivematica, operating system, other relevant details)

• Archivematica 1.15.1
• Ubuntu 22.04

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[replaceafill]

the archivematica-storage-service won't run due to database authentication error!

Do you have an idea why this might have happened? I wonder if it'd be some step missing in the installation docs for DEB packages.

FWIW, we test that procedure regularly with no problem from its source script https://github.com/artefactual/archivematica-docs/blob/8607dad2f3c017ce344d7640072b44b35748350c/admin-manual/installation-setup/installation/scripts/am-jammy-deb.sh like this:

• Set a new Ubuntu 22.04 VM in OVH
• SSH into the VM and install git
• Clone the archivematica-docs repository
• Make that script executable
• Run the script

The installation docs page is produced taking bits of the script, but maybe we're missing a step somewhere.

The curl command does not show anything $ curl -I http://localhost:8000/

If this means the archivematica-storage-service service didn't start correctly, you might find the reason in the /var/log/archivematica/storage-service/ logs.