There was an error checking for updates.

[zhiyisun]

Prerequisites

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Description

Hello,

When I click Atom -> Check for update, I got this error message.

"There was an error checking for updates. The command is disabled and cannot be executed. " And in Atom -> About Atom, it also shows "The command is disabled and cannot be executed." I saw some tickets said that after upgrading and relaunching atom, it shows up. But in my case, it is always show this. I have to install latest version manually.

Steps to Reproduce

1. Atom -> Check for Update or Atom -> About Atom.

Expected behavior: [What you expect to happen]
Be able to update Atom or see message like "this is the latest version"

Actual behavior: [What actually happens]
"There was an error checking for updates. The command is disabled and cannot be executed. "

Reproduces how often: [What percentage of the time does it reproduce?]
Every time. Can't update atom at all.

Versions

atom -v
Atom : 1.19.3
Electron: 1.6.9
Chrome : 56.0.2924.87
Node : 7.4.0
apm -v
apm 1.18.4
npm 3.10.10
node 6.9.5 x64
python 2.7.10
git 2.11.0

[tomgreer]

I have the same problem running on OS X 10.12.6

[BEFH]

I, too, have this problem. MacOS 10.12.6

[zhiyisun]

My friend's macbook pro doesn't have this issue. Same MacOS 10.12.6. The only difference from "apm -v" is Python version is 3. I installed Python 3. But I tried to install python 3, the issue is still there.

[zhiyisun]

Hello rsese,

My issue is still there after I tried the solution in #15398 .

[zhisun01:~] 24m31s % apm outdated; apm update;
Package Updates Available (1)
└── vim-mode-plus 1.0.0 -> 1.3.3
Package Updates Available (1)
└── vim-mode-plus 1.0.0 -> 1.3.3

Would you like to install these updates? (yes) yes

Installing vim-mode-plus@1.3.3 to /Users/zhisun01/.atom/packages ✓

[naunga]

I don't know if this is helpful or not, but this is the message I'm getting in my ShipIt_stderr.log when I try to update Atom:

2017-09-06 16:40:25.249 ShipIt[11680:16322698] Resuming installation attempt 3
2017-09-06 16:41:34.907 ShipIt[11680:16322699] Installation error: Error Domain=SQRLInstallerErrorDomain Code=-1 "Failed to copy bundle file:///Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/ to directory file:///var/folders/9d/rf342xqx2zz5dh4y65dcq4t95q1rch/T/com.github.atom.ShipIt.MrGBl8ar/Atom.app" UserInfo={NSSourceFilePathErrorKey=/Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSUserStringVariant=(
    Copy
), NSDestinationFilePath=/var/folders/9d/rf342xqx2zz5dh4y65dcq4t95q1rch/T/com.github.atom.ShipIt.MrGBl8ar/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSFilePath=/Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSUnderlyingError=0x7fe2da5d7070 {Error Domain=NSCocoaErrorDomain Code=4 "The file “sum.js” doesn’t exist." UserInfo={NSSourceFilePathErrorKey=/Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSUserStringVariant=(
    Copy
), NSDestinationFilePath=/var/folders/9d/rf342xqx2zz5dh4y65dcq4t95q1rch/T/com.github.atom.ShipIt.MrGBl8ar/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSFilePath=/Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/Contents/Resources/app/node_modules/babel-generator/node_modules/lodash/sum.js, NSUnderlyingError=0x7fe2df1738d0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}}, NSLocalizedDescription=Failed to copy bundle file:///Users/asalvo13/Library/Caches/com.github.atom.ShipIt/update.T0FVdja/Atom.app/ to directory file:///var/folders/9d/rf342xqx2zz5dh4y65dcq4t95q1rch/T/com.github.atom.ShipIt.MrGBl8ar/Atom.app}
2017-09-06 16:41:34.907 ShipIt[11680:16322699] ShipIt quitting

Kind of looks like it might be an issue with Lodash. ¯_(ツ)_/¯

[naunga]

Hmmmk so I got this update installed and resolved the error message:

Here's what I did:

1. Close Atom
2. Cleared out all files and directories under ~/Library/Caches/com.github.atom.ShipIt
3. Opened Atom.
4. Checked for updates, then did a restart and install.
5. Kept an eye on the ShipIt process, and after about 5 minutes Atom re-launched.

[zhiyisun]

Thanks @naunga . But it seems this solution doesn't work for me. :-(

[zhiyisun]

I tried some command option. It seems that module "auto-updater" can't be find.

[zhouyu1993]

so anybody knows ?

[onebree]

I'm on macOS High Sierra. I used the AppCleaner to remove Atom v1.19.5 from my system. (The ~/.atom directory stayed in tact.) Then I installed v1.20.1, and I don't have any issues so far. I am able to manually check for updates without an error message popping up like before.

[zhouyu1993]

@onebree To use FAQ, I fix the problem.

[zhiyisun]

@zhouyu1993 That FAQ doesn't fix my issue.

[rsese]

@naunga I think you may have hit #2860?

But it doesn't sound like you're running into that issue @zhiyisun - do you see any errors related errors in Console.app?

Cross-referencing a few issues with the same "The command is disabled and cannot be executed" error:

• Check Update command is disabled on 0.94.0 #2230
• Upgrade 1.19.3 to 1.19.4 stuck in loop #15512
• Atom not install the update after relaunch. #15574

[naunga]

@rsese seems similar and I did look at that issue previously, however my login has admin rights on my laptop.

That having been said, I've run into "The command is disabled" issue again since last updating.

¯_(ツ)_/¯ computers are fun.

[rsese]

That having been said, I've run into "The command is disabled" issue again since last updating.

Ugh, do you see any related errors in Console.app?

[naunga]

@rsese I do not at present. Haven't checked previously. The issue seemed to resolve itself. I wonder if it's just a matter of slow connection & large downloads?

[rsese]

I wonder if it's just a matter of slow connection & large downloads?

Not sure, though there was at least 1 other comment about timing that I remember seeing /cc #15574 (comment)

[GHuser9123]

@rsese : Hello. Started having the OP's issue yesterday (11/4/17). I first installed Atom on 10/30/17
Errors in Console.app? Yep. Including a sample below. (Note: I've subbed "[WhoIAm]" for my actual username.)

_

• 11/5/17 7:14:03.035 PM Atom[6238]: Download completed to: file:///Users/[WhoIAm]/Library/Caches/com.github.atom.ShipIt/update.cNFThhX/atom-mac.zip
• 11/5/17 7:14:38.063 PM ShipIt[6196]: Installation error: Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied" UserInfo={NSLocalizedDescription=Permission denied}
• 11/5/17 7:14:38.063 PM ShipIt[6196]: ShipIt quitting
• 11/5/17 7:17:33.687 PM ShipIt[6281]: Resuming installation attempt 3
• 11/5/17 7:17:33.700 PM ShipIt[6281]: Couldn't abort install and restore owned bundle to previous location file:///Applications/Atom.app, error NSError { domain: NSPOSIXErrorDomain, code: 2, description: "No such file or directory" }
• 11/5/17 7:18:14.883 PM Atom[6301]: Download completed to: file:///Users/[WhoIAm]/Library/Caches/com.github.atom.ShipIt/update.vSNcKSZ/atom-mac.zip
• 11/5/17 7:18:47.713 PM ShipIt[6281]: Installation error: Error Domain=NSPOSIXErrorDomain Code=13 "Permission denied" UserInfo={NSLocalizedDescription=Permission denied}
• 11/5/17 7:18:47.729 PM ShipIt[6281]: ShipIt quitting
• 11/5/17 7:18:47.806 PM ShipIt[6339]: Too many attempts to install, aborting update
• 11/5/17 7:18:47.808 PM ShipIt[6339]: Error aborting installation: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo={NSLocalizedDescription=No such file or directory}
• 11/5/17 7:18:47.857 PM ShipIt[6339]: Application launched at file:///Applications/Atom.app
• 11/5/17 7:18:47.857 PM ShipIt[6339]: ShipIt quitting

_

OS: El Capitan 10.11.6
Atom version(s): 1.21.1 manually updated to 1.21.2 (produces the same error-- so I've disabled the auto-update option)

Tooled around the forums and saw that there was(/is?) an issue with updates for non-admin users. However, that seemed to be from a few years ago. Usually I'm just prompted to enter the admin credentials and go on my way.

I'm a novice using this for Dr. Chuck's PY4E class. So I apologize if I'm missing something very basic here. If you need additional info, please let me know (and I'll try to perform the needed steps). Thanks.

[stale]

Thanks for your contribution!

This issue has been automatically marked as stale because it has not had recent activity. Because the Atom team treats their issues as their backlog, stale issues are closed. If you would like this issue to remain open:

1. Verify that you can still reproduce the issue in the latest version of Atom
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   • What version of Atom you reproduced the issue on
   • What OS and version you reproduced the issue on
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[lock]

This issue has been automatically locked since there has not been any recent activity after it was closed. If you can still reproduce this issue in Safe Mode then please open a new issue and fill out the entire issue template to ensure that we have enough information to address your issue. Thanks!