Design preview is not correct for PSDs saved without "Maximize compatibility"

[Emily8ms]

Hi,
I've got a project with several files and in a couple of PSD while the view is completely accurate within the Avocade App, the external links hide some layers. Besides, in other files is not using correctly the clipped layer.

Could you help me, please?

[connor-bean]

Hey @Victoria8ms -

Would you be able to send us this problematic file to team@avocode.com? Please reference this ticket in your email.

Thanks,
Connor, Avocode Support

[vojtatranta]

@Victoria8ms the preview you see on the web is practically just a preview that photoshop provides in the .psd files. So this is the way photoshop saves it and we are just displaying it.

I perfectly understand that this is a problem and I have a good news for you - we will be replacing these public links with something...Well - more capable in the coming weeks.

[rychlis]

The PSD was saved without the "Maximize Compatibility" checkbox settings which can cause this kind of issues. If you unset this checkbox, Photoshop will not save the PSD preview image inside the PSD correctly and resulting preview image can be wrong. So the workaround for now is to always save PSDs (if you can affect it) with Maximize compatibility: