/
ac_webcalling_SBSguide_view.json
303 lines (303 loc) · 11 KB
/
ac_webcalling_SBSguide_view.json
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{
"Version": "2019-10-30",
"StartAction": "9118e2fb-c62f-4c29-9eff-e93da91cac29",
"Metadata": {
"entryPointPosition": {
"x": 40,
"y": 40
},
"ActionMetadata": {
"dde23aa2-75f5-4d02-b08c-14f44fa43b4d": {
"position": {
"x": 671.2,
"y": 188.8
},
"dynamicParams": []
},
"fbb706b1-674c-422c-9859-b78dff7de155": {
"position": {
"x": 1112.8,
"y": 160
},
"parameters": {
"ViewResource": {
"Id": {
"displayName": "Confirmation"
}
},
"InvocationTimeLimitSeconds": {
"unit": 1
},
"ViewData": {
"AttributeBar": {
"useJson": true
},
"Next": {
"useJson": true
}
}
}
},
"31aa4fee-6480-495e-b003-bbf5b4ab1cea": {
"position": {
"x": 1394.4,
"y": 518.4
}
},
"dffdf5f8-04f2-4880-a6dc-b18fbddf61f7": {
"position": {
"x": 329.6,
"y": 210.4
},
"parameters": {
"ViewResource": {
"Id": {
"displayName": "Cards"
}
},
"InvocationTimeLimitSeconds": {
"unit": 1
},
"ViewData": {
"AttributeBar": {
"useJson": true
},
"Back": {
"useJson": true
},
"Cards": {
"useJson": true
},
"NoMatchFound": {
"useJson": true
}
}
}
},
"9118e2fb-c62f-4c29-9eff-e93da91cac29": {
"position": {
"x": 42.4,
"y": 217.6
}
}
},
"Annotations": [],
"name": "ac_webcalling_SBSguide_view",
"description": "",
"type": "contactFlow",
"status": "saved",
"hash": {}
},
"Actions": [{
"Parameters": {
"Attributes": {
"actionName": "$.Views.ViewResultData.actionName"
},
"TargetContact": "Current"
},
"Identifier": "dde23aa2-75f5-4d02-b08c-14f44fa43b4d",
"Type": "UpdateContactAttributes",
"Transitions": {
"NextAction": "fbb706b1-674c-422c-9859-b78dff7de155",
"Errors": [{
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "NoMatchingError"
}]
}
}, {
"Parameters": {
"ViewResource": {
"Id": "cards",
"Version": "Latest"
},
"ViewData": {
"Heading": "Your bank account applicatiom has been submitted",
"AttributeBar": [{
"Label": "Full Name",
"Value": "$.Attributes.name"
}, {
"Label": "Email",
"Value": "$.Attributes.email",
"Copyable": true
}, {
"Label": "Reason for Call",
"Value": "$.Attributes.reason"
}, {
"Label": "Message",
"Value": "$.Attributes.message"
}],
"Next": {
"Label": "Close this workflow"
},
"SubHeading": "You will be receiving a confirmation email shortly. Next steps: Upload receipts by following the link in the email"
},
"InvocationTimeLimitSeconds": "300"
},
"Identifier": "fbb706b1-674c-422c-9859-b78dff7de155",
"Type": "ShowView",
"Transitions": {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"Conditions": [{
"NextAction": "dffdf5f8-04f2-4880-a6dc-b18fbddf61f7",
"Condition": {
"Operator": "Equals",
"Operands": ["Next"]
}
}],
"Errors": [{
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "NoMatchingCondition"
}, {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "NoMatchingError"
}, {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "TimeLimitExceeded"
}]
}
}, {
"Parameters": {},
"Identifier": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"Type": "DisconnectParticipant",
"Transitions": {}
}, {
"Parameters": {
"ViewResource": {
"Id": "cards",
"Version": "Latest"
},
"ViewData": {
"AttributeBar": [{
"Label": "Full Name",
"Value": "$.Attributes.name"
}, {
"Label": "Email",
"Value": "$.Attributes.email",
"Copyable": true
}, {
"Label": "Reason for Call",
"Value": "$.Attributes.reason"
}, {
"Label": "Message",
"Value": "$.Attributes.message"
}],
"Back": {
"Label": "Back"
},
"Cards": [{
"Summary": {
"Id": "new_account",
"Icon": "Applications",
"Heading": "Open a new account"
},
"Detail": {
"Heading": "Open a new account",
"Description": "Use this flow for customers that wish to open a new account. This workflow usually takes 1-2 minutes",
"Actions": ["Open Account", "Something else"]
}
}, {
"Summary": {
"Id": "close_account",
"Icon": "Book",
"Heading": "Close an account",
"Description": "Close a customers account"
},
"Detail": {
"Heading": "Close an account",
"Sections": {
"TemplateString": "<p>Close a customers account</p>"
}
}
}, {
"Summary": {
"Id": "check_balancet",
"Icon": "Piggy Bank",
"Heading": "Check Balance",
"Description": "Check the balance for a customer account"
},
"Detail": {
"Heading": "Close an account",
"Sections": {
"TemplateString": "<p>Close a customers account</p>"
}
}
}, {
"Summary": {
"Id": "financial_check",
"Icon": "MRI",
"Heading": "Financial Health Check",
"Description": "Start a financial health check"
},
"Detail": {
"Heading": "Close an account",
"Sections": {
"TemplateString": "<p>Close a customers account</p>"
}
}
}, {
"Summary": {
"Id": "complaint",
"Icon": "Thumbs Down",
"Heading": "Raise a Complaint"
},
"Detail": {
"Heading": "Raise a Complaint",
"Description": "Use this flow for customers that wish to make a formal complaint. This workflow usually takes 1-2 minutes",
"Sections": {
"TemplateString": "<TextContent>Steps:<ol><li>Customer provides the nature of the complaint</li><li>Customer provides details of the issue:- date, time, reason</li><li>Customer receives feedback from complaints team</li></ol></TextContent>"
},
"Actions": ["Create a new Complaint", "Something else"]
}
}],
"Heading": "\"$.Attributes.name may be contacting about...\"",
"NoMatchFound": {
"Label": "Can't find match?"
}
},
"InvocationTimeLimitSeconds": "300"
},
"Identifier": "dffdf5f8-04f2-4880-a6dc-b18fbddf61f7",
"Type": "ShowView",
"Transitions": {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"Conditions": [{
"NextAction": "dde23aa2-75f5-4d02-b08c-14f44fa43b4d",
"Condition": {
"Operator": "Equals",
"Operands": ["ActionSelected"]
}
}, {
"NextAction": "dde23aa2-75f5-4d02-b08c-14f44fa43b4d",
"Condition": {
"Operator": "Equals",
"Operands": ["Back"]
}
}, {
"NextAction": "dde23aa2-75f5-4d02-b08c-14f44fa43b4d",
"Condition": {
"Operator": "Equals",
"Operands": ["NoMatchFound"]
}
}],
"Errors": [{
"NextAction": "dde23aa2-75f5-4d02-b08c-14f44fa43b4d",
"ErrorType": "NoMatchingCondition"
}, {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "NoMatchingError"
}, {
"NextAction": "31aa4fee-6480-495e-b003-bbf5b4ab1cea",
"ErrorType": "TimeLimitExceeded"
}]
}
}, {
"Parameters": {
"FlowLoggingBehavior": "Enabled"
},
"Identifier": "9118e2fb-c62f-4c29-9eff-e93da91cac29",
"Type": "UpdateFlowLoggingBehavior",
"Transitions": {
"NextAction": "dffdf5f8-04f2-4880-a6dc-b18fbddf61f7"
}
}]
}