Audio not transmitted from Android to JS

[Guy1982]

Describe the bug
On CHIME SDK version 0.14.3 audio stopped working on several Android devices:

1. Samsung Galaxy S8 SM-G950F with Android OS 9
2. OnePlus Nord with Android 12
3. Xiaomi Redmi 7, Android 10

We have a video call between Android and Web. The audio from Android is not received on WEB side.

To Reproduce
Steps to reproduce the behavior:

1. Make a video call between Android and WEB using one of the above devices.

Expected behavior
audio is herd on both sides

Logs
If applicable, add logs from logcat to help explain your problem.

Screenshots
If applicable, add screenshots to help explain your problem.

Test environment Info (please complete the following information):

• Device: See above list of devices
• OS: [e.g. Android 10]
• Version amazon-chime-sdk: [e.g. 0.4.0]
• Version amazon-chime-sdk-media: [e.g. 0.4.0]
• Can you reproduce this in the demo app?
  If you are reporting a crash:
• Please provide full crash logs.

Additional context
We need to revert back to CHIME sdk 0.13.1 to avoid this bug.
Please FIX ASAP.

[hokyungh]

Thanks for opening the issue. From 0.14.0, it looks like Stereo audio has been added. In order to mitigate for now, would you be able to try the configuration https://github.com/aws/amazon-chime-sdk-android#use-case-1-start-a-session?

val audioVideoConfig = AudioVideoConfiguration(audioMode = AudioMode.Mono48K)
meetingSession.audioVideo.start(audioVideoConfig)

and see if the audio is working?

[Guy1982]

I tried all 3 options, AudioMode.Mono48K, AudioMode.Mono16K, and Stereo48K. In all 3 configurations, the bug reproduces and audio is not received from the Android side.

[ziyiz-amzn]

@Guy1982 Would you mind try v0.17.1, which contains an audio fix on some devices, or later? Please let us know if this audio issue still the same?

[Guy1982]

We used version 0.17.2.
Please send me your email (to guys@tytocare.com) and I will send you DEBUG logs of the session.

[ziyiz-amzn]

I believe you have created an AWS support ticket. Could you upload debug logs there? Thanks. @Guy1982

[ziyiz-amzn]

Closing this for now, tracking it in AWS support ticket.