DS216+II not stable with the latest driver

[aqsandy]

Description of the problem

Replace this line with your answer.
The ethernet drive still shows in the ifconfig but it dropped from the list in lsusb. The device is not reachable after couple of hours even without large data transfer. No other usb devices attached to the Nas.

Description of your products

• the product name of your NAS model
  Linux 3.10.108 #69057 SMP Sat Sep 23 21:44:56 CST 2023 x86_64 GNU/Linux synology_braswell_216+II
  • and output of uname -a command
  • DSM version 7.2
• the product name of the ethernet dongle
  R8156B series Dongle

Description of your environment

• connect directly to a PC or using a Ethernet switch
  • PC: NIC model name or chipset name
    Realtek USB 2.5GbE Family Controller / USB\VID_0BDA&PID_8156&REV_3100

- Ethernet switch: model name

2.5GE switch from amazon (https://www.amazon.com/dp/B0C5D2Y4FH?ref=ppx_yo2ov_dt_b_product_details&th=1)

• cable category (Cat.5e or Cat.6 or Cat.7)

Cat 6 cable

Output of dmesg command

Attached.
dmesg.txt

Output of lsusb command

|__usb1          1d6b:0002:0310 09  2.00  480MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub
  |__1-5         f400:f400:0100 00  2.00  480MBit/s 200mA 1IF  (Synology DiskStation 65006B70CCCA6000)
|__usb2          1d6b:0003:0310 09  3.00 5000MBit/s 0mA 1IF  (xhci_hcd 0000:00:14.0) hub

Output of ifconfig -a command

docker0   Link encap:Ethernet  HWaddr 02:42:FA:5C:E9:DE
          inet addr:172.17.0.1  Bcast:172.17.255.255  Mask:255.255.0.0
          inet6 addr: fe80::42:faff:fe5c:e9de/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:3 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:258 (258.0 B)

docker22d Link encap:Ethernet  HWaddr C6:9D:4D:D8:B1:88
          inet6 addr: fe80::c49d:4dff:fed8:b188/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:6 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:516 (516.0 B)

eth0      Link encap:Ethernet  HWaddr 00:11:32:70:56:CD
          UP BROADCAST RUNNING SLAVE MULTICAST  MTU:1500  Metric:1
          RX packets:22425832 errors:0 dropped:0 overruns:0 frame:0
          TX packets:57060406 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:1924711388 (1.7 GiB)  TX bytes:58099931307 (54.1 GiB)

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:129940 errors:0 dropped:0 overruns:0 frame:0
          TX packets:129940 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:16456306 (15.6 MiB)  TX bytes:16456306 (15.6 MiB)

ovs-syste Link encap:Ethernet  HWaddr 62:67:73:AE:B4:BF
          BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

ovs_eth0  Link encap:Ethernet  HWaddr 00:11:32:70:56:CD
          inet addr:x.x.x.x  Bcast:x.x.x.x  Mask:255.255.255.0
          inet6 addr: x.x.x.x Scope:Global
          inet6 addr: x.x.x.x/64 Scope:Global
          inet6 addr: fe80::211:32ff:fe70:56cd/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:22383761 errors:0 dropped:0 overruns:0 frame:0
          TX packets:46001386 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:1922153320 (1.7 GiB)  TX bytes:57445230931 (53.5 GiB)

ovs_eth1  Link encap:Ethernet  HWaddr C8:4D:44:25:2D:3A
          inet addr:x.x.x.x Bcast:x.x.x.x  Mask:255.255.255.0
          inet6 addr: fe80::ca4d:44ff:fe25:2d3a/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:61009 errors:0 dropped:0 overruns:0 frame:0
          TX packets:6791 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:8416111 (8.0 MiB)  TX bytes:15397326 (14.6 MiB)

sit0      Link encap:IPv6-in-IPv4
          NOARP  MTU:1480  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

[bb-qq]

[ 1093.768942] usb 2-2: reset SuperSpeed USB device number 2 using xhci_hcd
[ 1098.786910] usb 2-2: device descriptor read/8, error -110
[ 1099.068081] usb 2-2: reset SuperSpeed USB device number 2 using xhci_hcd
[ 1099.086394] usb 2-2: Parent hub missing LPM exit latency info.  Power management will be impacted.
[ 1099.097424] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880273ecdf00
[ 1099.107574] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880273ecdf40
[ 1099.117773] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880273ecdf80

These logs indicate that the issue was caused by the device itself or the host controller level. I don't know anything from a driver standpoint, try replacing the device or USB cable.

[meisiek]

The adapter works on my DS216+ only if connected to the front usb port. It disconnects or throttles down to 1 Gb if plugged in a back usb port.

[bb-qq]

Also, Troubleshooting page may help.

[bb-qq]

I close this issue as there have been no replies for some time.
Please feel free to re-open the issue.