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DMS SYSTEM

Overview

The Dispute Management System (DMS) is a suite of sites and features that enables robust dispute resolutions within an organization.

Sites and Features

Admin

Full-featured case management system for internal staff. Includes scheduling, in-depth dispute management, and work tracking.

Office Submissions

Internal site for support staff to perform actions on a dispute on behalf of an external user. New disputes can also be created here on behalf of a user.

Online Intake

Multi-step online intake for landlords and tenants to initiate residential tenancy disputes. Features user authentication and online payment integration and fee waivers.

Additional Landlord Intake

Multi-step online intake for landlords to create two types of non-standard applications: an application for rent increase due to eligible capital expenditures, and application for vacant possession of unit for renovations or repairs.

Compliance and Enforcement Unit (CEU) Intake

Multi-step online intake to report issues that are outside the purview of the Residential Tenancy Branch (RTB) and within the scope of the CEU group.

Dispute Access

External access site for users to add or modify information on an in-flight dispute. Common actions include adding evidence, updating contact information, validating proof of notice.

Posted Decisions

A public site for searching final anonymized decisions added in the Admin site.

Build / Install

This project uses npm and yarn for package dependency management.

Installing Dependencies

First install yarn packages.

yarn install

Then copy environment variable over.

Then run npm install for packages.

npm install

Builds, Development servers, Pipelines

The commands to run and build the site(s) are located in package.json, and can be modified as needed. These built-in commands share a similar syntax:

Site name (site):

admin : The Admin site for internal staff users
office : The Office Submissions site, for support staff users
intake : The standard Online Intake site, for external users
intake2 : The Additional Landlord Intake site, for external users
ceu : The Compliance and Enforcement Unit Intake site, for external users
evidence : The Dispute Access site, for external users
decisions : The Posted Decisions site

Environment / build type (environment):

dev : The development environment. Code is not minified.
staging : The development environment. Code is not minified.
preprod : The pre-production environment. Code is minified.
prod : The production environment. Code is minified.

Development server commands

To start a webpack dev server to run your app locally on some pre-defined ports, you can use yarn commands formatted like: dev:<site>.

For example, to run Admin in webpack dev server:

# yarn dev:<site>
$ yarn dev:admin

Builds commands

Sites can be built individual or at once. Builds create a version of the app and will output everything into the public/ folder. Build commands for a specific site are formatted like: build:<site>:<environment>, and the commands to build all sites are formatted like: build:<environment>.

For example, to create a PreProd build of the standard Online Intake:

# yarn build:<site>:<environment>
$ yarn build:preprod:intake

Or, to build all sites for production:

# yarn build:<environment>
$ yarn build:prod

Linter

$ yarn lint