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When a ticket is already assigned to a user, it will not reassign it to a new user. That is by design, but it's not evident to users unless they check the Actions log.
The text was updated successfully, but these errors were encountered:
When a ticket is already assigned to a user, it will not reassign it to a new user. That is by design, but it's not evident to users unless they check the Actions log.
The text was updated successfully, but these errors were encountered: