ServiceNow IT Service Management Template project includes customizing the OOB forms for Incident, Problem, Change Management and Service Request to built a standard procedure to be used by any customer in Single Tenant/Multi Tenant instance along with SLA, Notifications, Known Errors and Service Catalog items. It also includes the following documents as per the ITIL standards: Requirement Design for each module and Functional Requirement Specification for each module. This project is a Blueprint which can be used in future for any fresh ServiceNow instances by applying the Update Sets.
- ServiceNow
- IT Service Management
- IT Infrastructure Library
- JavaScript
- Worked as a member of the change management team.
- Created a Functional Requirement Specification document with teammates.
- Created an additional change request form.
- Leveraged Workflow to handle change request flow.
- Created buttons on each stage of the change request form using the UI Actions.
- Modified the existing change request forms per our requirements.
- Created UI Policy on the change request forms as per requirements.
- Tested the instance to make sure all the requirements are met and function correctly
List of features ready and TODOs for future development
- Customized change request
- Customized additional change request
- Leverage workflow
To-do list:
- continue customizations
Workflow
Workflow
Here list the people who have contributed to the project:
- Bernice Templeman
- Freddy Perez
- Jaquina Porterfield
- Michael Myers
- Samuel Hagadorn
- Sean Musgrave (Lead)
- Chris Rodrigues
- Joseph Ledesma
- Kpumbu Jaidzeka
- Phillip Caruthers
- Austin Magno (Lead)
- James Hardy
- Malykai Mejia
- Jimmy Merrick
- Zach Funderburk (Project Manager)
This site was built using GitHub.
This project uses the following license: license_name.