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CHANGES IN 3.0.0
----------------
* RTIR 3.0 is primarily port over RT 4.0 and
clean up release. More than 2500 lines of
code were deleted, replaced with RT's modern
solutions.
* Switched over lifecycles that replaced four RTIR's
State custom fields with RT's Status field. Database
grows slower, performance improvement, much less
magic. It's now possible to add new statuses and
customize workflow.
* Switched over RT's IP custom fields implementation
that brings in IPv6.
* New %RTIR_IncidentChildren option in the config that
allows admins to control whether incident required
or not when child created and if child can be linked
to more than one incident.
* Made Incident field on Create/Split pages more flexible.
Users allowed to change value, enter multiple incidents
when it's allowed by config, pick particular incidents
on split, additional incidents' info displayed.
* RTIR's SLA implementation have been dropped in favor
of RT::Extension::SLA.
* Numerouse bug fixes.
CHANGES IN 2.6.1
----------------
FEATURES
========
* allow local customization of research tools, see @RTIRResearchTools
in the config
* new Iframe research tool, see $RTIRIframeResearchToolConfig
* no longer do a whois lookup by default just by visiting the
lookup page
CALLBACKS
=========
* LeftColumnStart and RightColumnStart in Incidents' Display.html
BUGS
====
* order of tickets on 'RTIR at Glance' page could become incorrect
after using system for a while
* on create incident page ids of HTML elements were repeated
CLEANUPS
========
* code cleanups to better follow modern perl coding guidelines
* config file is now has POD instead of comments and options are
in better ordered
CHANGES IN 2.6.0 SINCE RTIR 2.4.x
---------------------------------
FEATURES
========
* INCOMPATIBLE: prefix '_RTIR_' has been deleted from
all custom fields in RTIR. See UPGRADING for upgrade
instructions.
* INCOMPATIBLE: New option %RTIR_CustomFieldDefaults
that replaces several $RTIR_*_default options that
were there before, don't forget to update config.
* almost all default Custom Fields of RTIR now can be
disabled or un-applied. Read more in Administration
Tutorial.
* IP CF can be changed to single value
* On create with linking (a new child from an incident or a new
incident from a child) use default values for custom fields
from linked object
* allow to use any custom field for lookup, not only IP,
no UI at the moment, but can be used via arguments of a URL
in clicky actions or linked CFs
* switch SimpleSearch over to the buttonless version
* RTIR's SimpleSearch searches by IP in all queues if
query is an IP only
* we have search in any RTIR's queue, so we need default
search format, new entry in $RTIRSearchResultFormats
config option
* switched over RT's style for RTIR's query builder
* RT::IR->OurQueue(...) method
* RT::IR->CustomFields(...) method
* refactored test suite for re-use in RTIR's extensions
* described better Incident input field on Create pages
BUGS
====
* Hide Launch links if user can not create an Inv
* More...
CALLBACKS
=========
* 'Init' callback in Create.html acting like /Ticket/Create.html
* 'AfterRequestors' in several components
* 'LeftColumnStart' and 'RightColumnStart' in Display.html
CHANGES IN 2.4.5
----------------
BUGS
====
* respect per queue SubjectTag in templates. Read UPGRADING for
upgrade instructions.
CLEANUPS
========
* In ScriptedActions add requestor when we call Create instead
of delaying it, so "on create" scrips notify requestors
* Updated sample WHOIS servers
* CSS to clean up the RTIR home page a bit
CHANGES IN 2.4.4
----------------
BUGS
====
* compatibility fix for RT 3.8.8 and preserve compat with older
versions
* apply transaction date search only if it's full text search,
otherwise it may slow down things
* avoid showing zero values when CF value is not set
* respect LinkValueTo for RTIR custom fields
* fixes related to handling user's signatures
CHANGES IN 2.4.3
----------------
BUGS
====
* RTIR 2.4.2 had syntax error that was preventing server to start
CHANGES IN 2.4.2
----------------
FEATURES
========
* use priority widget from RT 3.8.3 in RTIR
BUGS
====
* don't set $$skip to zero in SkipTransaction callback as it may
conflict with other users of this callback. Just use return and
as well check asap if the txn is already skipped.
* make proper overriding of WebNoAuthRegexp
* recheck Constituency cache if $const is _none
* adjust deserialization of IP from value with leading zeroes
* RT::IR::States without Queue argument never worked properly
* don't show modify user link if user can not modify the user
CHANGES IN 2.4.1
----------------
FEATURES
========
* added 'Bookmark' action for tickets in RTIR, use 'Bookmarked Tickets'
portlet to see them on 'RTIR Home' page.
* added 'Results' subtab to appendable tabs like Link Incident,
Link Children... This is interface people used to.
* added subtab 'New Incident' to 'Link to an Incident from a child'
action, so people can jump away if they can not find suitable incident
* added support for RTFM on Create in RTIR, needs RTFM 2.4.1rc1 with
RTFM_TicketCreate option enabled.
BUGS
====
* we don't apply anymore RTIR's css files if it's not path of the RTIR
* fixed simple search layout in web2 theme
* moved 'bulk reject' link to the top right corner, like other
similar links in RT, for example 'Edit' or 'Graph'
* dropped @results argument from Display.html, it's used by
new ListActions in RT 3.8. People could see random hex string in
the results box caused by this "bug"
* applied HTML classes on some boxes to be on the same wave as RT.
Fixed some layouyt differences, box colors and other.
* added paging to LinkChildren (adding a child to an incident)
CHANGES IN 2.4.0 SINCE RTIR 1.0
-------------------------------
Full integration with RT 3.8.
New Search UI
This includes a 3.8-style search UI, and menu changes to
accomodate this. Instead of search results and criteria being
displayed on a single page, you can now choose the 'Refine' menu
option to refine your search and re-run it after you've added all
of your criteria. This also includes extracting results to RSS and
spreadsheet formats.
Configurable Search Results
Search result formats are configurable in the RTIR configuration
file, so you can easily choose which fields you would like to have
displayed for RTIR searches.
Configurable RTIR home page
You can choose which components (portlets) you want to see on
RTIR's main page, including portlets from both RTIR and core RT.
Per user interface configuration
Users can change RT's appearance through their preferences,
including adjusting portlets, default search results, and ticket
transaction order.
Integration between RTIR and RTFM
Now RTIR is detects if RTFM is installed, and adds default RTFM
classes, templates and rights for better integration with RTIR.
Create Incident with Investigation
New interface allows the user to create an Incident and run an
Investigation from the same page..
Incident Reports can be linked to multiple Incidents.
Quick states filter
While browsing children linked to an incident you can filter the
list by the their state.
Bulk Abandon
Multiple Incidents can be abandoned from a single form.
Disable Blocks queue
Blocks queue and its functionality can be disabled in the RTIR
configuration file.
Advanced operations with RTIR tickets
New 'Advanced' ticket's subtab allows the user to move misplaced
tickets, merge wayward responses, and do other low-level
maintainance tasks.
Business::SLA
Service Level Agreement (SLA) calculations are now handled by the
Business::SLA module, which offers more flexibility. You can
specify SLAs with business minutes, real minutes, or both.
Scrips
RTIR-specific scrip actions and conditions are now in perl
modules, so they're easier to customize.
Standardized Components
RTIR 2.4 uses more of RT's core components, making it easier to
customize and maintain.