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we need to setup a better way to handle user inquiries #21

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newgene opened this issue Sep 12, 2017 · 3 comments
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we need to setup a better way to handle user inquiries #21

newgene opened this issue Sep 12, 2017 · 3 comments
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newgene commented Sep 12, 2017

Currently, we just use "help@mygene.info" for user inquiries, and we probably should setup a better way (public, and searchable). Options:

  • google group
  • biostars.org special channel or tag?
  • free or commercial knowledgebase
@newgene newgene self-assigned this Sep 12, 2017
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newgene commented Sep 12, 2017

Related to this. We should also set up a newsletter style mailing list.

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newgene commented Dec 11, 2017

"biothings" Google group has been setup now: https://groups.google.com/forum/#!forum/biothings or biothings@googlegroups.com email. Users should use it for asking help in general.

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newgene commented Dec 19, 2018

Done. See http://mygene.info/#need-help. Also applied to other BioThings APIs (MyVariant.info and MyChem.info, etc).

@newgene newgene closed this as completed Dec 19, 2018
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