@huey735 10.03

[huey735]

Description

The user first posted on the bisq.community forum on Feb 11th. I responded within the hour.

After installation and on a first start the, the software freezes showing only a black white window. I suggested reinstalling the software with the antivirus disabled.

This is where we are now

Device or machine

Windows

Additional info

This issue seems related to an existing problem with Windows computers, which has yet to have a proper solution. The following is what we write regarding Windows on every release:

Windows:

There is a known issue with Anti Virus software. We got several reports from users running into different problems. Either the AV software blocks Bisq or Tor, delete files in the data directory [2] or app directory [1]) or cause such a long delay at startup that Tor gets terminated and a file remains locked which can cause that Bisq cannot be started afterwards. To resolve that you need to restart Windows then the lock get released. We are working on solutions to fix those issues.

If you use Crypto currencies on your Windows system be aware that Windows is much more vulnerable to malware than Linux or OSX. Consider to use a dedicated non-Windows system when dealing with cryptocurrencies.

[1] Application directory (contains application installation files):
C:\Users\AppData\Local\Bisq

[2] Data directory (contains all Bisq data including wallet):
C:\Users\AppData\Roaming\Bisq\btc_mainnet\tor (you can delete everything except the hiddenservice directory)