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missing bitcoin transfer from MultiBitHD to Trezor #738

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smiles57 opened this issue Oct 4, 2015 · 8 comments
Closed

missing bitcoin transfer from MultiBitHD to Trezor #738

smiles57 opened this issue Oct 4, 2015 · 8 comments
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@smiles57
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smiles57 commented Oct 4, 2015

Hi
I bought 1 Bitcoin and had it sent to my multibit-hd wallet. I saw it received in the wallet. I plugged in the Trezor device into the laptop and expected to see the 1 BTC transferred to the online wallet at www.mytrezor.com. The BTC is not showing in the MultiBit wallet now nor has it credited to the mytrezor.com online wallet. Any clues?

Thanks
@gary-rowe
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Can I just verify the steps that you've taken:

  1. You attached a Trezor device in MultiBit HD and unlocked its wallet
  2. You clicked Request bitcoin and generated a receiving address (using Account 1 on Trezor)
  3. You sent 1 BTC to this address and saw it arrive and confirm in MultiBit HD
  4. You closed MultiBit HD and switched to mytrezor.com
  5. The mytrezor.com website detected your Trezor and showed you your balance
  6. The 1 BTC credit was not present

Is this correct?

@gary-rowe gary-rowe added this to the Support milestone Oct 4, 2015
@gary-rowe gary-rowe self-assigned this Oct 4, 2015
@smiles57
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smiles57 commented Oct 4, 2015

Hi gary-rowe
Thanks for coming back to me on this. As I remember I:

  1. opened the MultiBit HD wallet.
  2. Cut and pasted the wallet address from MultiBit HD into the wallet I was sending the money from, (an exchange)
    3.Sent 1 BTC to the address generated by the MultiBit HD wallet.
  3. Saw and heard it arrive twice in the MultiBit HD wallet.
  4. Inserted the USB cable for Trezor into the computer and logged onto mytrezor.com
  5. Accepted viewing Trezor balance -expected that there would be an automatic synchronisation between MultiBit HD and Trezor.
  6. Saw my balance on Trezor which did not show the 1 BTC
  7. Rechecked the MultiBit HD wallet and saw a zero balance.

Regards

Smiles57

@smiles57
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smiles57 commented Oct 4, 2015

Hi gary-rowe
Just logged onto MultiBitHD and it is now showing 1 BTC balance. Strange.

@gary-rowe
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It may be that you're confusing MultiBit HD running with a Trezor attached ("hard" wallet mode) with it running without ("soft" wallet mode). Each mode results in a completely different wallet being generated. I think you have generated an address using a "soft" wallet and then plugged in your Trezor and expected it to be copied across.

The correct procedure for keeping your mytrezor.com and local MultiBit HD in sync is what I detailed above in my earlier email.

To recover from what I think you have right now, you need to do the following:

  1. Start MultiBit HD without a Trezor attached
  2. Unlock your "soft" wallet and observe the 1 BTC balance
  3. Use Exit/Switch to return to the Unlock screen
  4. Attach your Trezor and unlock the "hard" wallet (you'll see a small shield icon in the bottom left)
  5. Create a fresh receiving address using Request Bitcoin
  6. Copy the address to the clipboard and note the start and end characters (e.g. 1abc... ...4ghi)
  7. Use Exit/Switch to return to the Unlock screen
  8. Detach your Trezor
  9. Unlock your "soft" wallet and observe the 1 BTC balance
  10. Send 1 BTC to the receiving address in your clipboard (verify the start/end characters to be sure) - you can use Empty Wallet if you prefer
  11. Wait for successful broadcast
  12. Use Exit/Switch to return to the Unlock screen
  13. Attach your Trezor
  14. Unlock your "hard" wallet and observe the 1 BTC being confirmed

Let me know how you get on.

@smiles57
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smiles57 commented Oct 4, 2015

Hi Gary

Thanks for your help.

This seems to have resolved it.

Best regards

Smiles57

On 4 Oct 2015, at 14:07, Gary Rowe notifications@github.com wrote:

It may be that you're confusing MultiBit HD running with a Trezor attached ("hard" wallet mode) with it running without ("soft" wallet mode). Each mode results in a completely different wallet being generated. I think you have generated an address using a "soft" wallet and then plugged in your Trezor and expected it to be copied across.

The correct procedure for keeping your mytrezor.com and local MultiBit HD in sync is what I detailed above in my earlier email.

To recover from what I think you have right now, you need to do the following:

Start MultiBit HD without a Trezor attached
Unlock your "soft" wallet and observe the 1 BTC balance
Use Exit/Switch to return to the Unlock screen
Attach your Trezor and unlock the "hard" wallet (you'll see a small shield icon in the bottom left)
Create a fresh receiving address using Request Bitcoin
Copy the address to the clipboard and note the start and end characters (e.g. 1abc... ...4ghi)
Use Exit/Switch to return to the Unlock screen
Detach your Trezor
Unlock your "soft" wallet and observe the 1 BTC balance
Send 1 BTC to the receiving address in your clipboard (verify the start/end characters to be sure) - you can use Empty Wallet if you prefer
Wait for successful broadcast
Use Exit/Switch to return to the Unlock screen
Attach your Trezor
Unlock your "hard" wallet and observe the 1 BTC being confirmed
Let me know how you get on.

—
Reply to this email directly or view it on GitHub #738 (comment).

@smiles57
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smiles57 commented Oct 4, 2015

I have to say though it was not the easiest of processes. I am glad you picked this up and were able to give me directions.I am going to forward this thread to Trezor as it would be helpful to have this insight as part of their standard operating instructions.

@gary-rowe
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Would be useful if others are encountering the same problem. Overall, MultiBit HD is a separate desktop wallet that also supports Trezor (and soon KeepKey) but does require a bit a of learning curve if you're coming at it from just a Trezor perspective.

Anyway, I'm glad it's resolved now so I'll close this issue.

@smiles57
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