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Password does not unlock wallet although 100% sure password is correct #753

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fhoog1844 opened this issue Oct 14, 2015 · 178 comments
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@fhoog1844
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Yesterday I created a new wallet in HD and transferred my funds into it.
Today I want to access the wallet but the password is rejected.
I run the password recovery tool (with the wallet words) and the password is shown: it is 100% equal to the one I tried. But whatever I try, the message 'The password did not unlock the wallet' comes back!
One remark: this is on Windows 10 which updated/booted overnight with the wallet still open.

@fhoog1844 fhoog1844 changed the title Password does not unlock wallet although 100 Password does not unlock wallet although 100% sure password is correct Oct 14, 2015
@jim618 jim618 added this to the Release 0.1.5 (Webcam) milestone Oct 14, 2015
@jim618 jim618 self-assigned this Oct 14, 2015
@fhoog1844
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Hi Jim,

Thanks for responding so soon.

I cannot reach the Help screen as I never get past the password dialog.
I tried to restore the wallet. The words are OK but the ‘restore wallet report’ shows some X’s (see attached image).

If you need a log file, just tell me where to get it.

Thanks

Frank

@fhoog1844
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untitled
Here it is. Note the X's.
(The issue you indicated indeed seems very much alike the one I'm encountering.)

@fhoog1844
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I just found the error logs files you asked me for.
Here is a part concerning decoding the wallet:

"WalletManager error: org.bitcoinj.store.UnreadableWalletException Could not connect 9022adfbef30a02049f073d919569b05f5cab21a964bfd96f13d01928dc195de to d52fb81a7948ea8b69fb0f6191d526c06e963c782b7aa4224160265a9c1bb7bf","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"ERROR","level_value":40000

More of the log, around this error:

{"@timestamp":"2015-10-16T15:19:32.989+02:00","@Version":1,"message":"Loaded the encrypted wallet bytes with length: 29216","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.333+02:00","@Version":1,"message":"Successfully decrypted wallet bytes, length is now: 29206","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.474+02:00","@Version":1,"message":"WalletManager error: org.bitcoinj.store.UnreadableWalletException Could not connect 9022adfbef30a02049f073d919569b05f5cab21a964bfd96f13d01928dc195de to d52fb81a7948ea8b69fb0f6191d526c06e963c782b7aa4224160265a9c1bb7bf","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"ERROR","level_value":40000,"stack_trace":"org.bitcoinj.store.UnreadableWalletException: Could not connect 9022adfbef30a02049f073d919569b05f5cab21a964bfd96f13d01928dc195de to d52fb81a7948ea8b69fb0f6191d526c06e963c782b7aa4224160265a9c1bb7bf\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.connectTransactionOutputs(WalletProtobufSerializer.java:663) ~[multibit-hd.jar:na]\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.readWallet(WalletProtobufSerializer.java:460) ~[multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadWalletFromFile(WalletManager.java:963) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadFromWalletDirectory(WalletManager.java:1068) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.openWalletFromWalletId(WalletManager.java:249) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.checkPasswordAndLoadWallet(CredentialsWizardModel.java:784) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.access$500(CredentialsWizardModel.java:57) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:711) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:703) [multibit-hd.jar:na]\r\n\tat java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.lang.Thread.run(Unknown Source) [na:1.7.0_80]\r\n"}
{"@timestamp":"2015-10-16T15:19:33.474+02:00","@Version":1,"message":"Application data directory\n'C:\Users\Frank\AppData\Roaming\MultiBitHD'","logger_name":"org.multibit.hd.core.managers.BackupManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.474+02:00","@Version":1,"message":"Rolling backup directory\n'C:\Users\Frank\AppData\Roaming\MultiBitHD\mbhd-f113bbd5-931acebc-f506e0a6-937fd480-34e03708\rolling-backup'","logger_name":"org.multibit.hd.core.managers.BackupManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.489+02:00","@Version":1,"message":"Loaded the encrypted wallet bytes with length: 29216","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.677+02:00","@Version":1,"message":"Successfully decrypted wallet bytes, length is now: 29206","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.739+02:00","@Version":1,"message":"Could not load rolling backup:\n'C:\Users\Frank\AppData\Roaming\MultiBitHD\mbhd-f113bbd5-931acebc-f506e0a6-937fd480-34e03708\rolling-backup\mbhd-20151014003930.wallet.aes'","logger_name":"org.multibit.hd.core.managers.BackupManager","thread_name":"safe-fixed-unlock-wallet-0","level":"ERROR","level_value":40000,"stack_trace":"org.bitcoinj.store.UnreadableWalletException: Could not connect 9022adfbef30a02049f073d919569b05f5cab21a964bfd96f13d01928dc195de to d52fb81a7948ea8b69fb0f6191d526c06e963c782b7aa4224160265a9c1bb7bf\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.connectTransactionOutputs(WalletProtobufSerializer.java:663) ~[multibit-hd.jar:na]\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.readWallet(WalletProtobufSerializer.java:460) ~[multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadWalletFromFile(WalletManager.java:963) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.BackupManager.loadRollingBackup(BackupManager.java:427) ~[multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadFromWalletDirectory(WalletManager.java:1079) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.openWalletFromWalletId(WalletManager.java:249) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.checkPasswordAndLoadWallet(CredentialsWizardModel.java:784) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.access$500(CredentialsWizardModel.java:57) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:711) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:703) [multibit-hd.jar:na]\r\n\tat java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.lang.Thread.run(Unknown Source) [na:1.7.0_80]\r\n"}
{"@timestamp":"2015-10-16T15:19:33.739+02:00","@Version":1,"message":"Loaded the encrypted wallet bytes with length: 29216","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:33.974+02:00","@Version":1,"message":"Successfully decrypted wallet bytes, length is now: 29206","logger_name":"org.multibit.hd.core.managers.WalletManager","thread_name":"safe-fixed-unlock-wallet-0","level":"DEBUG","level_value":10000}
{"@timestamp":"2015-10-16T15:19:34.005+02:00","@Version":1,"message":"Could not load rolling backup:\n'C:\Users\Frank\AppData\Roaming\MultiBitHD\mbhd-f113bbd5-931acebc-f506e0a6-937fd480-34e03708\rolling-backup\mbhd-20151014003130.wallet.aes'","logger_name":"org.multibit.hd.core.managers.BackupManager","thread_name":"safe-fixed-unlock-wallet-0","level":"ERROR","level_value":40000,"stack_trace":"org.bitcoinj.store.UnreadableWalletException: Could not connect 9022adfbef30a02049f073d919569b05f5cab21a964bfd96f13d01928dc195de to d52fb81a7948ea8b69fb0f6191d526c06e963c782b7aa4224160265a9c1bb7bf\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.connectTransactionOutputs(WalletProtobufSerializer.java:663) ~[multibit-hd.jar:na]\r\n\tat org.bitcoinj.store.WalletProtobufSerializer.readWallet(WalletProtobufSerializer.java:460) ~[multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadWalletFromFile(WalletManager.java:963) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.BackupManager.loadRollingBackup(BackupManager.java:427) ~[multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.loadFromWalletDirectory(WalletManager.java:1079) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.core.managers.WalletManager.openWalletFromWalletId(WalletManager.java:249) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.checkPasswordAndLoadWallet(CredentialsWizardModel.java:784) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel.access$500(CredentialsWizardModel.java:57) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:711) [multibit-hd.jar:na]\r\n\tat org.multibit.hd.ui.views.wizards.credentials.CredentialsWizardModel$10.call(CredentialsWizardModel.java:703) [multibit-hd.jar:na]\r\n\tat java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_80]\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_80]\r\n\tat java.lang.Thread.run(Unknown Source) [na:1.7.0_80]\r\n"}

@fhoog1844
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Do you have any idea about a solution? My bitcoins are locked up now :-(
Will you be able to issue a fix?

@gary-rowe
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We're looking into a fix for 0.1.5. In the meantime, can you try restoring from an older backup?

Use the Restore button from the Unlock screen and follow the instructions (you'll need your wallet words). When prompted select an older backup from the drop down list of available ones.

#765 provides details of another user's experience in this area. If this fixes it for you then it seems that the ongoing transaction malleability attack is a likely candidate.

@fhoog1844
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That did the trick! I tried older and older backups until I found one that worked.
Many transactions were missing but after I carried out the Repair Waller operation, all was OK.
Hopefully 0.1.5 fixes this issue.

Thanks for your outstanding support!

@crptm
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crptm commented Apr 9, 2017

Happened with 0.5.1 to me.

@crptm crptm unassigned jim618 Apr 9, 2017
@Kaggelpiep
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Just happened to me as well, also version 0.5.1.

@ServPol
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ServPol commented Apr 24, 2017

Same for me, version 0.5.1

When I'm trying to restore password, I'm getting just one message "working" on Restore password report...

Waiting for 10+ minutes and still nothing.

What can I do?

@momodros
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This exact problem has happened to me now when i enter wallet words it wont even prompt the next button

@coredevel
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This has just happened to me too 😬 What's happened!?

@JonnyM79
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JonnyM79 commented Apr 28, 2017

Me too :(

@ServPol
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ServPol commented Apr 28, 2017

This situation needs urgent attention by the developers.
The behavior of the application clearly shows a critical error because the password stops working for the old wallet and just created!

Here is the recipe for saving your money that helped me:

  1. Find the set of words that were shown when first creating a wallet

  2. Go to https://iancoleman.github.io/bip39/
    a) enter the words in the box to the BIP39 Mnemonic
    b) below in the Derivation Path, select the tab BIP32
    c) Client - MultibitHD\

drumroll... BIP32 Extended Private Key - your first lifeline.
And then you get a list of wallets, with private and public keys. You can save your money if you can find wallet with money, after finding it you can import private key into any service like blockchain.info/wallet etc.
Generating list for new wallets can be very long, but I was lucky enough to find their wallets in the first hundred.

@smd75jr
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smd75jr commented Apr 29, 2017

Same exact issue here!

@macro312
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macro312 commented Apr 29, 2017

SO i have my wallet words but they are taking ages to generate a password report. What should I do?

@ServPol
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ServPol commented Apr 29, 2017

SO i have my wallet words but they are taking ages to generate a password report. What should I do?

Try to follow my steps :)

@ServPol
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ServPol commented Apr 29, 2017

It doesn't generate password! It's just stuck

@krakiun
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krakiun commented May 3, 2017

i have same fucking problem, i can't open my wallet .. beacause password is not valid .. and it is 100% valid, what is the solution ? MultiBit HD is a scam ?

@moneytoo
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moneytoo commented May 3, 2017

Same issue here!

@macro312
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macro312 commented May 4, 2017

Hey folks.

I recovered my coin but I will never be using Multibit HD.

here is what I did.

I found my wallet words, used the above BIP39 page to generate addresses like Multibit did.
Luckily, I only had about 4 addresses with all my coins in them, so I imported them to Coinbase.

The BIP39 page will give you your public/private keys to each address. As coinbase will need the associate private keys to each address added.
Good luck.

@krakiun
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krakiun commented May 4, 2017

i have 10 k blocked in multibit wallet ... FUCK MULTIBIT

@smd75jr
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smd75jr commented May 4, 2017

@Scaltro In BTC?

@krakiun
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krakiun commented May 4, 2017

@smd75jr yes in btc, but solved 10 min ago with the words

@smd75jr
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smd75jr commented May 4, 2017

@Scaltro Thank god!

@n10ty
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n10ty commented May 4, 2017

Have same problem. Password 100% correct, but I can't login. Then I tried it on "bread" - it's ok. I can't restore wallet - its freezes, I also can't restore password - also freezes

@multibitsux
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also what am i exactly waiting for? does the transaction get cancelled?

@multibitsux
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sorrry for the question but i am really new to bitcon

@WeaverTL
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WeaverTL commented Jun 2, 2017

The only thing you can do at the moment is a transaction accelerator like viabit. For future transactions you can make transactions editable by going to Tools-> Electrum Preferences->Fees . Check Dynamic Fees and check Edit Fees Manually->Always

This way Electrum has a way to change the fee after you've send your transaction.

@multibitsux
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ok thank you i tried the transaction accelerator but it gives me a message saying
"submissions are below limit, try again later"

what does that mean

@WeaverTL
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WeaverTL commented Jun 2, 2017

They only take 100 submissions per hour so try to submit right at the beginning of a new hour (xx:01)

@multibitsux
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thank you sir

@multibitsux
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it all finnaly worked out thank you

@WeaverTL
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WeaverTL commented Jun 2, 2017

You're welcome

@fkmbit
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fkmbit commented Jun 6, 2017

@ServPol
If you don't see it in first list, just change amount of wallet to 1000 and press show..
You will probably find your wallet in first 5000.

Only found around 50% of my coins in the first 100 and nothing in the next 6000, now what? Really pissed off at this, spending a lot of hours trying to dig up how to figure this out and nothing. Bitcoin will never be mainstream, the average person is just never going to be able to go through this.

@magtak
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magtak commented Jun 6, 2017

@fkmbit you probably missed the same step I did. See #753 (comment)

@fkmbit
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fkmbit commented Jun 6, 2017

@magtak True, thanks, still missing a few though

@fkmbit
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fkmbit commented Jun 6, 2017

In the end only managed to sweep about 2/3 of my balance, and then I was able to access my wallet through breadwallet, so I would recommend that for anyone struggling

@rsimiciuc
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rsimiciuc commented Jun 6, 2017

Another way to recover your wallet. As someone said earlier, it looks like the wallet gets corrupted when MultiBit fully syncs.
How I recovered it:

  1. remove the .MultiBit folder (or rename it .bak)
  2. DISCONNECT FROM INTERNET
  3. start MultiBit and click recover wallet
  4. type your words and datestamp
  5. when wallet created, login to your wallet (your new password should work)
  6. CONNECT to internet. Wallet will sync and you will see your transactions

The idea is that MultiBit should NOT sync until you regenerate AND login to your wallet. After that you can connect to internet and the sync should happen, including all your transactions.

If this works for you, donations are welcomed :D --> 1HRPDVJqNGdJ9x3jPHtGwF76CVGhMkUkSx <--

@bgok
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bgok commented Jun 7, 2017

KeepKey support is currently recommending the following:

A known bug in Multibit is causing the error you are experiencing. Your funds remain safe and recoverable.

Please recover your wallet with using Breadwallet or Simple Bitcoin wallet. They are both mobile wallets that work great with Multibit wallet word recovery. Breadwallet (https://breadwallet.com/) is available on App store and simple bitcoin wallet (https://play.google.com/store/apps/details?id=com.btcontract.wallet&hl=en) is for Android.

We are working on other solutions for this issue and will advise when they are available.

@WeaverTL
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WeaverTL commented Jun 7, 2017

Good to hear that they are finally acknowledging the bug XD

@bgok
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bgok commented Jun 7, 2017

There are two bugs that prevent the use of the wallet for many users, but we have not been able to reproduce either. Rather than hold people up while we work on it, we decided it is better to give alternatives.

@rsimiciuc
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rsimiciuc commented Jun 8, 2017

I will share my broken wallet (it's empty) so you can reproduce the bug.
Words: inform decide normal divert april diary resist unfair coyote today hero verify
Datestamp: 3073/66

How to reproduce:

  1. Fresh install of Multibit HD
  2. Restore wallet from words and datestamp
  3. after sync. Try to login (your pass will not work).

See my previous post for how to restore.

Happy debugging. Hopefully this will help the team and some people.

@mrsean2k
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mrsean2k commented Jun 8, 2017

@rsimiciuc no joy for me using this method unfortunately; when the wallet appeared to have synched (although not all transactions judging by what I could see in the background), I was prompted for the new password again, and again failed to login. I'm sure it'll get sorted, but consider myself lucky I've made modest purchases.

@rsimiciuc
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@mrsean2k you have to login to your wallet before it syncs and while offline. Once you login to your wallet, then you can let it sync and transfer your coins to another wallet without problems.

@eLohith
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eLohith commented Jun 21, 2017

Similar thing happened to me on the 0.5.1
Last time during 0.3 update it almost fucked up my BTC wallet and the whole balance stayed in unconfirmed forever and wallet wouldn't work either
I so wanted to move away from MultibitHD and never touch it again
Luckily a friend of mine suggested me to download bread wallet on phone and restore it there and then i used it for 2 days and deleted the multibitHD and reinstalled it and started using it again
Now this password incorrect thing happened, and i am doing the restore on bread wallet again
MultibitHD is the only wallet i am used to and i love the interface
Coders should really fix these issues

@agseco
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agseco commented Jun 21, 2017

I'm having the same problem and I have just managed to restore my coins by following exactly the steps described here: https://bitcoin.stackexchange.com/a/53797

FYI:

  • I had to use a custom derivation path as described in the link.
  • I migrated to Electrum (I'll never use Multibit HD again)

I hope it helps, cheers.

@bxabi
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bxabi commented Jun 26, 2017

It happened with me too. A bug not solved in 2 years, and closed ??? Please, developers of this wallet, switch careers to something else. How can you protect a wallet if you can't check a password?

@if13b063
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Thanks for your solution @ServPol it worked, I did send you a beers worth of BitCoins, so cheers mate.

@bxabi
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bxabi commented Jun 30, 2017

My reproducible method to recover the wallet from the seed words. The main point is that you have to login before it syncs.

  1. backup and remove your .multibit folder from your home directory (If you have a backup which works, you can estore to that instead)
  2. start multibit, click restore
  3. enter data and next
  4. when it says wait until it synchronizes, close multibit.
  5. when you restart multibit, you can open the wallet with your password.
    You can use your wallet until you close multibit (synchronization will break it again, next time when it asks for the password, it will not accept it.)

This was a new wallet anyway, obviously I sent the small amount to a working wallet, and I will never use multibit.

@b-f-
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b-f- commented Jul 2, 2017

How is this issue solved?
Repeat on MultiBit HD 0.5.1:
1 create wallet, receive and send payments, have a receive request open for a month or so
2 create another wallet, receive and send payments
3 one day, open the wallet and figure out that it doesn't work any more
4 retype password (which is the same i use in several temp places and proven to work before)
5 waste some hours reading comments on this Closed topic
No wallet backup can be restored ( see double X restore in previous comments ), no specific data in error logs, not even regarding wallet restoration. Cannot restore my balance address, because I don't keep track of transactions, lost 50 eur or so.

@fkmbit
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fkmbit commented Jul 2, 2017

@b-f-

just download breadwallet and restore with your words there

@abuchananTW
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Not sure if anyone else is having the same problem I am, but I figured I'd post it since it has the same symptoms and a much easier solution.

I was copying and pasting my password from my password manager and getting the same password problem that others were seeing. I noticed that when I pasted it into the password box to send a transaction, one more dot was appearing than I was pasting in. This was consistent. If I deleted the first character from the beginning of the password after pasting, the password worked.

I'm not sure what the cause is, as I've just transferred all my bitcoin out of Multibit and therefore can't do further testing. I know I can paste elsewhere without an extra character showing up, so I doubt that it is my password manager. I'm on a Mac if that helps narrow it down for anyone.

@XXXBeta
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XXXBeta commented Jul 22, 2017

Hello, I recovered my 2 btc. I'm really happy now.
Multibit I will never use it again.

@b-f-
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b-f- commented Nov 22, 2017

@fkmbit Thanks, but I did not keep my magic words, it was a temp wallet, not meant for holdings.

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