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[BUG] Elgato Stream Deck connection drops #2795

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2 tasks done
orwellsbrother opened this issue Mar 12, 2024 · 0 comments
Open
2 tasks done

[BUG] Elgato Stream Deck connection drops #2795

orwellsbrother opened this issue Mar 12, 2024 · 0 comments
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BUG Something isn't working

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@orwellsbrother
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Is this a bug in companion itself or a module?

  • I believe this to be a bug in companion

Is there an existing issue for this?

  • I have searched the existing issues

Describe the bug

Setup is Windows 10 PC connected to Stream Deck via USB, BlinkStick via USB and MR18 via Ethernet and USB. When controlling the MR18 via Ethernet using the StreamDeck everything works fine. The connection to the Stream Deck drops, when running a Python skript that takes resulting MIDI output from the MR18 via USB / pygame and subsequently controls a BlinkStick LED strip. Companion still functions fine (e.g. test buttons from GUI), but Stream Deck resets to its default Elgato logo screen.

Steps To Reproduce

  1. Press button on Stream Deck that triggers state change in MR18 (e.g. toggle mute) via Ethernet
    -> MR18 sends MIDI message of that state change via USB
    -> Python skript receives the MIDI message via USB / pygame Python module and sets LED strip via USB / blinkstick Python module
    -> StreamDeck stops working and goes to default Elgato logo screen

Expected Behavior

StreamDeck continues working like before.

Environment (please complete the following information)

- OS: Windows 10
- Browser: Chome
- Companion Version: 3.2 and 3.3.0+6842-main-ff12a93b both affected

Additional context

[LOG excerpt]
24.03.12 17:03:05 Surface/Handler/streamdeck:AL50I2C03244: Button 1/1/2 pressed
24.03.12 17:03:06 Surface/USB/ElgatoStreamdeck/\?\HID#VID_0FD9&PID_006D#8&35fb5430&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}: fillImage failed after 3 attempts: Error: Cannot write to hid device
24.03.12 17:03:06 Surface/Handler/streamdeck:AL50I2C03244: Elgato Streamdeck disconnected

@orwellsbrother orwellsbrother added the BUG Something isn't working label Mar 12, 2024
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