Passkeys don't work on Arc Browser (Windows 11)

[RG007JM]

Steps To Reproduce

1. Open the Arc browser while being signed in a Bitwarden Account in the Bitwarden Extension
2. Go to passkeys.io
3. Try to sign in
4. Fail
5. Try to disable the Bitwarden Extension.
6. Try to sign in to passkeys.io
7. See that it prompts Windows Hello
8. Have a cup of coffee

Expected Result

A Bitwarden prompt after clicking sign in on passkeys.io

Actual Result

Not Bitwarden/Windows Hello prompt after clicking sign in on passkeys.io

Screenshots or Videos

Additional Context

No response

Operating System

Windows

Operating System Version

Windows 11

Web Browser

Chrome

Browser Version

Arc Browser , Chromium

Build Version

0.19.0.23547 , 124.0.6367.60

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[Neonwarden]

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

[anh-chu]

Would love to have updates here! Please let me know what debug info you need

[noomzopendream]

I've this problem too. But after restart arc browser, bitwarden passkey appear but still not work because arc native passkey QR code appear after that and the verification failed.

[noomzopendream]

update: i try clear site data (in development mode) and sign-in again. now it works.

[anh-chu]

not working still for me :(

[patrezp]

It worked for me when enabled Bitwarden as default password manager

[RG007JM]

It worked for me when enabled Bitwarden as default password manager.

Unfortunately I'm on Windows 11. The """Stable""" release fixed about 0 bugs.

[touhidurrr]

I was facing the same issue. Bitwarden passkeys are not working for me in Arc. I read this entire issue and can confirm that none of the solutions work. I have tried.

1. Clearing cache, cookies and all site data.
2. Setting Bitwarden as default password manager.

Arc version: 1.1.1.27314 (latest stable release as of now)
Chrome version: 124.0.6367.155

[sitestudioapp]

Still not working.

[anfigueroa]

It was working until yesterday for me and now it is not working anymore.

[llama-chad]

I am having this issue as well

[llama-chad]

Quick update on this. Passkeys.io does work but github does not

[elmigbot]

This issue resolves for me whenever windows display scaling is set to 100%. Anything larger, and this issue comes back.

It seems the bitwarden extension cannot properly display the passkey confirmation page when scaling is too high, so it aborts. This can be seen in the console with an error from the extension. This does not occur in other chromium based browsers.

Another way to see the underlying issue is when clicking the extension's "pop out a new window" button. It won't actually create a new window unless scaling is decreased.

[RG007JM]

This issue resolves for me whenever windows display scaling is set to 100%. Anything larger, and this issue comes back.

It seems the bitwarden extension cannot properly display the passkey confirmation page when scaling is too high, so it aborts. This can be seen in the console with an error from the extension. This does not occur in other chromium based browsers.

Another way to see the underlying issue is when clicking the extension's "pop out a new window" button. It won't actually create a new window unless scaling is decreased.

I can indeed replicate this behaviour.
I have no idea who should fix it, but I'll contact once again the Arc team and hope they find a way to fix it.
Thank you very much for discovering this.