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A Login Passkey based on Windows Hello on Windows 10 returns (Invalid Passkey. Please try again) whilst attempting to log in, even though it's the same key. #9049

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SergeantConfused opened this issue May 6, 2024 · 0 comments

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@SergeantConfused
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Steps To Reproduce

  1. Enrol a new Login Passkey via Windows Hello on Windows 10 Pro.
  2. Open a new browser tab and attempt to log into that same individual Bitwarden account via the newly added Login Passkey.

Expected Result

To be able to authenticate into the individual Bitwarden account, and to be asked to enter the master password in order to decrypt the vault.

Actual Result

The Web App returns an error message stating "An error has occurred. Invalid Passkey. Please try again."

Screenshots or Videos

N/A

Additional Context

This seems to be unique to Windows 10; Tested on Chrome, and Edge 124.0.

On Windows 11 Pro, Windows Hello can successfully be enrolled and used as a Login Passkey, albeit not an encryption-enabled one.

Operating System

Windows

Operating System Version

10 Pro 22H2 (19045.4355)

Web Browser

Chrome

Browser Version

124.0.6367.119

Build Version

2024.4.2

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
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