"error: cannot decrypt" on iOS

[kryten87]

Steps To Reproduce

Bitwarden App Version: 2024.4.0 (7272)
IOS version 17.4.1 iPhone SE

All items in vault show as "[error: cannot decrypt]"

I have

1. Locked and unlocked
2. Logged out and logged back in
3. Manually synced
4. Uninstalled and reinstalled app (and deleted data)
   With no improvement

Data works in Chrome extension on desktop and via web interface on desktop and in iOS Chrome

Expected Result

Should be able to search, view, copy passwords

Actual Result

Unable to use app

Screenshots or Videos

No response

Additional Context

No response

Operating System

iOS

Operating System Version

17.4.1

Device

IPhone SE (2nd generation)

Build Version

Version: 2024.4.0 (7272)

Beta

• Using a pre-release version of the application.

[SergeantConfused]

Hi @kryten87,

Thank you for this report.

1. Do you see [error: cannot decrypt] on all your vault items in the iOS client, or only on vault items within an organization?
2. Do you see the names of organizational collections, or do they also display [error: cannot decrypt]?

Thank you in advance,

[xafarr]

Thanks @kryten87 for raising this issue. I'm having the same problem.

@SergeantConfused For me it's happening for items in organisation and names for organisational collection also display error.

[Hallix-SH]

Hi @kryten87, thanks for bringing this up. I'm having exactly the same problem. Bitwarden works as it should on all the other platforms I'm using: Android and Windows 11. But on IOS 17.4.1 I can only read the names of folders and types.
Every other entry; which is not an entry of my private vault, but part of the organization like the name of favourites, collections and every single password is [error: cannot decrypt].

I have tried the following:

• uninstalled - reinstalled the app on IOS
• changed my master password
• changed the encryption settings

But the problem hasn't changed in any way.

I also tried Bitwarden support, but apparently my description of the situation was not precise enough.

So any help or advice would be greatly appreciated.