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Cannot loginto account - invalid password. #374

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pwasiewicz opened this issue Apr 3, 2019 · 10 comments
Closed

Cannot loginto account - invalid password. #374

pwasiewicz opened this issue Apr 3, 2019 · 10 comments

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@pwasiewicz
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pwasiewicz commented Apr 3, 2019

I am not able to log in using any device. What's more, I am sure that my password is valid. I was able to do it yesterday.
Tried:

  1. Using different devices
  2. Adding spaces before and after password (it was pointless as I know my password very well)
  3. Trying to put typos (also pointless)
  4. Reinstalling app on desktop

What can I do before hanging myself for lost 200 passwords including ssh keys?
After diggig into internet I can see that i am not the only one.

@kspearrin
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Maybe your password is correct, but your email is incorrect? Try emailing support@bitwarden.com and we can check the email address you are trying to see if there is a valid account registered under it. Or try performing a password hint email. If you don't get the email, there is no account registered with that email address.

@pwasiewicz
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@kspearrin mail sent. Email is correct for sure. Got password hint e-mail w/o problems.

@pwasiewicz
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@kspearrin got the standard response from your support. Password cannot be recovered, you can delete account etc etc. But not my fault, I am sure that the password is correct. Used it since the beginning and have never such an issue. I am a programmer to, so you can be sure that I have checked thigs like e-mail and etc.

@kspearrin
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I am not sure what else the problem could be. What application did you use to register? Did you ever log out and back in after the initial registration?

@pwasiewicz
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@kspearrin yes. I was able to login inside mobile app, another device even afeter full logout. Everything was working till yesterday. Today app is in lock state. Cannot log in again.

@kspearrin
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Today app is in lock state.

What if you actually log out and back in rather than trying to unlock?

@pwasiewicz
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@kspearrin the same issue.

@kspearrin
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I'm sorry, but I am not sure what else I can recommend.

@pwasiewicz
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The rope length. All my dev passwords stuck in there ;(

@pwasiewicz
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Issue to close. Account deleted.

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