s2.md

Section 2 - The Service Lifecycle (lessons 13 & 14)

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Service Strategy	Service Design	Service Transition	Service Operation	Continual Service Improvement
Strategy Management	Design Coordination	Transition Planning & Support	Event Management	7 Step Process Improvement
Service Portfolio Management	Service Catalog Management	Knowledge Management	Incident Management
Business Relationship Management	Service Level Management	Service Asset & Configuration Management	Problem Management
Financial Management	Availability Management	Change Management	Request Fulfillment
Demand Management	Capacity Management	Release & Deployment Management	Access Management
	IT Service Continuity Management	Service Validation & Testing	Service Desk
	Information Security Management	Change Evaluation	Technical Management
	Supplier Management		Application Management
			IT Operations Management

Quiz 2

1. According to the ITIL Framework, which is not a stage in the Service Lifecycle?
   Service Portfolio Management
2. What is the first stage of the Service Lifecycle?
   Service Strategy