Roust

Roust is a Ruby client for Request Tracker's REST API.

It is a complete fork of rt-client by Tom Lahti, and shares little ancestry.

Features

• Ticket querying using the full RT query language
• Fetching ticket metadata (id, subject, queue, etc)
• Fetching transactions on individual tickets (in long and short form)
• Fetching user details
• Adding comments or correspondence to tickets
• Supports custom HTTP headers (default User-Agent is "Roust")

Installing

Ensure you have Ruby >= 2.0 installed, then run:

gem install roust

Or add to your Gemfile:

gem 'roust', :git => 'git@github.com:bulletproofnetworks/roust.git'

Using

require 'roust'

credentials = {
  :server   => 'http://rt.example.org/',
  :username => 'admin',
  :password => 's3cr3t'
}

# Optional headers:
headers = {
  'Host'       => 'custom.example.org',
  'User-Agent' => 'Roust in dev environment'
}

rt = Roust.new(credentials, headers)
rt.authenticated? # => true

# Query RT
rt.search(:query => "id = 1 or id = 2") # => [ {"id"=>"1", "Subject"=>"tell Nestor password for ROAR website"}, {"id"=>"2", "Subject"=>"Blum"} ]
rt.search(:query => "id = 1 or id = 2", :verbose => true) # => [ { "Subject"=>"Heavy packet loss", "id"=>"1", "Queue"=>"support", "Owner"=>"bob", "Creator"=>"alice", ... } ]

# Fetch ticket metadata
rt.show("1") # => { {"cc"=>["dan@us.example", "dave@them.example"], "owner"=>"bob", "creator"=>"alice", "status"=>"open", … }

# Fetch ticket transactions
rt.history("1", :format => "short") # => [["1", "Ticket created by alice"], ["2", "Status changed from 'open' to 'resolved' by bob"]]
rt.history("1", :format => "long") # => [{"id"=>"1", "ticket"=>"1", "timetaken"=>"0", "type"=>"Create", "field"=>"", "oldvalue"=>"", "newvalue"=>"", "data"=>"", "description"=>"Ticket created by alice" }, … ]

# Create ticket
body = """This is a multiline
text body"""

attrs = {
  'Subject'    => 'A test ticket',
  'Queue'      => 'sales',
  'Owner'      => 'Nobody',
  'Requestors' => 'a@test.com, b@test.com',
  'Cc'         => 'c@test.com, d@test.com',
  'AdminCc'    => 'e@test.com, f@test.com',
  'Text'       => body
}
rt.ticket_create(attrs) # => { 'Subject' => 'a test ticket', 'Queue' => 'sales', … }

# Update ticket
attrs = {
  'Subject' => 'A new subject',
  'Owner'   => 'alice'
}

rt.ticket_update(ticket_id, attrs) # => { 'Subject' => 'a test ticket', 'Queue' => 'sales', … }

# Add comments to a ticket

attrs = {
  'Action' => 'comment',
  'Text'   => 'this is a test comment'
}

rt.ticket_comment(ticket_id, attrs) # => { 'Subject' => 'a test ticket', 'Queue' => 'sales', … }

# Add correspondence to a ticket

attrs = {
  'Action' => 'correspond',
  'Text'   => 'this is a test piece of correspondence, which will email out to requestors'
}

rt.ticket_comment(ticket_id, attrs) # => { 'Subject' => 'a test ticket', 'Queue' => 'sales', … }

# Fetch user details
rt.user("dan@us.example") # => {"id"=>"user/160000", "name"=>"dan", "password"=>"********", "emailaddress"=>"dan@us.example", "realname"=>"Dan Smith", "nickname"=>"dan", … }

# Fetch queue details
rt.queue(1) # => {"id"=>"queue/1", "name"=>"sales", "description"=>"Sales", "correspondaddress"=>"sales@us.example", "commentaddress"=>"rt-comment@us.example", … }
rt.queue('sales') # => {"id"=>"queue/1", "name"=>"sales", "description"=>"Sales", "correspondaddress"=>"sales@us.example", "commentaddress"=>"rt-comment@us.example", … }

Developing

To get started, clone the Roust repository locally by running:

git clone git@github.com:bulletproofnetworks/roust.git

Then pull in the dependencies:

bundle

You're now ready to run the tests:

bundle exec rake

Roust has reasonable test coverage of the core features mentioned above. It has some other features that have been ported from the original rt-client implementation that are not tested (and are probably broken). See the TODO section for more details.

Releasing

1. Bump the version in lib/roust/version.rb
2. Run a bundle to update any RubyGems dependencies.
3. git tag the version git tag X.Y.Z
4. Build the gem with rake build
5. Push the gem with rake push

TODO

• Attachment fetching