An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1. #239

SimonAmbridgeNuoDB · 2020-03-30T20:49:00Z

Summary

$ microk8s install
Launched: MicroK8sVM
error: unable to contact snap store
An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1.

Process

Mac installation as described in the setup guide

brew install ubuntu/microk8s/microk8s
microk8s install

Current and expected result

Cannot use microk8s commands e.g.

$ microk8s --help
Usage: microk8s [OPTIONS] COMMAND [ARGS]...

Options:
--help Show this message and exit.

Commands:
install Installs MicroK8s. Use --cpu, --mem, --disk to appoint resources.
uninstall Removes MicroK8s
ls: cannot access '/snap/bin/': No such file or directory
An error occurred when trying to execute 'sudo ls -1 /snap/bin/' with 'multipass': returned exit code 2.

Running as sudo does not correct the problem

Screenshot

[If relevant, include a screenshot.]

Browser details

Mac, Cataline 10.15.3, Chrome
[Optionally - if you can, copy the report generated by mybrowser.fyi - this might help us debug certain types of issues.]

pmahnke · 2020-03-31T10:00:01Z

@evilnick can you look at this?

joedborg · 2020-03-31T14:44:22Z

Hi @SimonAmbridgeNuoDB,

My guess would be that you had internet connectivity issues at the time of install. Please can you try the following:

First, delete the broken VM.

multipass delete -p MicroK8sVM

Then try to reinstall MicroK8s:

microk8s install

And let me know if you still see the issue.

Thanks,
Joe

SimonAmbridgeNuoDB · 2020-03-31T14:57:52Z

Hi Joe

You're right about a connection error, it's timing-out on snapcraft.io but all other access is fine:

$ multipass delete -p MicroK8sVM

$ microk8s install
Launched: MicroK8sVM
error: cannot perform the following tasks:

Download snap "core" (8689) from channel "stable" (Get https://api.snapcraft.io/api/v1/snaps/download/99T7MUlRhtI3U0QFgl5mXXESAiSwt776_8689.snap: dial tcp 91.189.92.38:443: i/o timeout)
An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1.

$ ping https://snapcraft.io
ping: cannot resolve https://snapcraft.io: Unknown host

$ ping 91.189.92.38
PING 91.189.92.38 (91.189.92.38): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

$ ping www.google.com
PING www.google.com (172.217.10.36): 56 data bytes
64 bytes from 172.217.10.36: icmp_seq=0 ttl=51 time=84.190 ms
64 bytes from 172.217.10.36: icmp_seq=1 ttl=51 time=84.206 ms
64 bytes from 172.217.10.36: icmp_seq=2 ttl=51 time=83.974 ms
^C
--- www.google.com ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 83.974/84.123/84.206/0.106 ms

johnsca · 2020-03-31T15:05:31Z

@SimonAmbridgeNuoDB You can't ping with a URL schema (https://). Can you please try:

ping snapcraft.io

You might also try the following and see if that works and is sending you to a specific CDN (the Location URL in the response header):

curl -I https://api.snapcraft.io/api/v1/snaps/download/99T7MUlRhtI3U0QFgl5mXXESAiSwt776_8689.snap

Edit: For reference, I get sent to canonical-lcy01.cdn.snapcraft.io which is working for me.

SimonAmbridgeNuoDB · 2020-03-31T16:22:10Z

Hi John

I can resolve snapcraft.io:

$ ping snapcraft.io
PING snapcraft.io (91.189.91.45): 56 data bytes
64 bytes from 91.189.91.45: icmp_seq=0 ttl=50 time=80.750 ms

Info from curl:
$ curl -I https://api.snapcraft.io/api/v1/snaps/download/99T7MUlRhtI3U0QFgl5mXXESAiSwt776_8689.snap
HTTP/1.1 302 FOUND
Server: gunicorn/19.7.1
Date: Tue, 31 Mar 2020 16:15:08 GMT
Content-Type: text/html; charset=utf-8
Content-Length: 553
Location: https://canonical-bos01.cdn.snapcraft.io/download-origin/canonical-lgw01/99T7MUlRhtI3U0QFgl5mXXESAiSwt776_8689.snap?token=1585684800_efdd9e6624b51d468e13397d071aa286b2415efa
Snap-Store-Version: 21
X-View-Name: snapdevicegw.webapi_download.snap_download
X-VCS-Revision: e867a14
X-Request-Id: A578CBDFEB150A325C8501BB5E836C88FD3E13

I can reach canonical-bos01.cdn.snapcraft.io too:
$ ping canonical-bos01.cdn.snapcraft.io
PING canonical-bos01.cdn.snapcraft.io (91.189.91.42): 56 data bytes
64 bytes from 91.189.91.42: icmp_seq=0 ttl=49 time=82.493 ms

But I still get this:

$ multipass delete -p MicroK8sVM
$ microk8s install
Launched: MicroK8sVM
error: unable to contact snap store
An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1.

Thanks
Simon

SimonAmbridgeNuoDB · 2020-03-31T16:34:43Z

Behaviour is slightly different if I run microk8s uninstall (instead of multipass delete -p MicroK8sVM) before microk8s install:

$ microk8s uninstall
Thank you for using MicroK8s!

$ microk8s install
Launched: MicroK8sVM
error: cannot perform the following tasks:

Download snap "core" (8689) from channel "stable" (Get https://api.snapcraft.io/api/v1/snaps/download/99T7MUlRhtI3U0QFgl5mXXESAiSwt776_8689.snap: dial tcp 91.189.92.41:443: i/o timeout)
An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1.

I can reach that IP too:

$ ping 91.189.92.41
PING 91.189.92.41 (91.189.92.41): 56 data bytes
64 bytes from 91.189.92.41: icmp_seq=0 ttl=52 time=12.809 ms
64 bytes from 91.189.92.41: icmp_seq=1 ttl=52 time=11.304 ms

joedborg · 2020-03-31T17:34:05Z

Hi @SimonAmbridgeNuoDB, could you please show me the output of multipass version?

Also (before uninstalling MicroK8s or removing MicroK8sVM), could you please try

multipass exec MicroK8sVM -- ping snapcraft.io

Many thanks,
Joe

SimonAmbridgeNuoDB · 2020-04-01T09:04:18Z

Hi Joe

I get this output:

$ multipass version
multipass 1.1.0+mac
multipassd 1.1.0+mac

$ multipass exec MicroK8sVM -- ping snapcraft.io
PING snapcraft.io (91.189.88.181) 56(84) bytes of data.
^C
--- snapcraft.io ping statistics ---
11 packets transmitted, 0 received, 100% packet loss, time 10678ms

Thanks
Simon

joedborg · 2020-04-01T14:22:49Z

Hey @SimonAmbridgeNuoDB,

Thanks for the info and your patience.

I think this is a networking issue with multipass on your machine. Could you just confirm this with a fresh VM please?

multipass launch -n test
multipass exec test -- ping snapcraft.io -c 3
multipass exec test -- ping 1.1.1.1 -c 3  # Prove it's not a DNS resolution issue
multipass delete -p test

If you're still seeing this issue, could you please raise this here: https://github.com/canonical/multipass/issues/new?assignees=&labels=bug&template=bug_report.md&title= and tag me in it so I can keep a track?

Many thanks,
Joe

SimonAmbridgeNuoDB · 2020-04-01T15:01:02Z

Hi Joe

No problem, happy to help, I'd like toget it too :)

$ multipass launch -n test
Launched: test

Multipass ping fails:
$ multipass exec test -- ping snapcraft.io -c 3
PING snapcraft.io (91.189.91.44) 56(84) bytes of data.
--- snapcraft.io ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2165ms

But I can ping from the command line:
$ ping snapcraft.io
PING snapcraft.io (91.189.88.180): 56 data bytes
64 bytes from 91.189.88.180: icmp_seq=0 ttl=54 time=10.872 ms
64 bytes from 91.189.88.180: icmp_seq=1 ttl=54 time=10.967 ms

Ping Cloudflare DNS fails:
$ multipass exec test -- ping 1.1.1.1 -c 3
PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data.
--- 1.1.1.1 ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2100ms

But I don't think you can get a ping response from 1.1.1.1 anyway:
$ ping 1.1.1.1
PING 1.1.1.1 (1.1.1.1): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

However I can ping Google DNS, but that fails with multipass:
$ multipass exec test -- ping 8.8.8.8 -c 3
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
^C
--- 8.8.8.8 ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2165ms

Would you like me to go ahead with the bug report?

Simon

joedborg · 2020-04-01T15:27:34Z

Ah thanks @SimonAmbridgeNuoDB, I thought the CloudFlare ones worked too. Yes please, when I say I think there's a networking issue, I mean I don't think multipass is bridging to your host correctly. Sadly, I'm not expert enough in multipass to be able to help with that, but I'd like to be able to see the bug in case more people see this :)

SimonAmbridgeNuoDB · 2020-04-01T15:28:29Z

Will do and thanks for the help.

joedborg · 2020-04-01T15:44:33Z

No worries, thanks for raising it @SimonAmbridgeNuoDB

@evilnick can you close this, please? Moved to canonical/multipass#1459

quantuminformation · 2022-07-28T03:31:52Z

I got this, not sure if its a new issue

An error occurred when trying to execute 'sudo ping -c 1 snapcraft.io' with 'multipass': returned exit code 1.

kf-rammanokar · 2022-08-19T15:46:03Z

This issue has been resolved after disabling stealth mode in firewall setting,
@quantuminformation fyi

https://multipass.run/docs/troubleshooting-networking-on-macos#heading--dns-problems

quantuminformation · 2022-08-20T10:54:44Z

oh thx! will test now

cenobitedk · 2023-01-27T09:30:00Z

I encountered this error, and with the guide @kf-rammanokar linked above (https://multipass.run/docs/troubleshoot-networking#heading--dns-problems) I found the problem to be Cisco Anyconnect.

$ sudo lsof -iTCP:53 -iUDP:53 -n -P
COMMAND     PID           USER   FD   TYPE            DEVICE SIZE/OFF NODE NAME
mDNSRespo   262 _mdnsresponder   75u  IPv4 0xc344cf90a872e81      0t0  UDP *:53
mDNSRespo   262 _mdnsresponder   84u  IPv6 0xc344cf90a8734e1      0t0  UDP *:53
mDNSRespo   262 _mdnsresponder   89u  IPv4 0xc344cf8fde200c9      0t0  TCP *:53 (LISTEN)
mDNSRespo   262 _mdnsresponder   90u  IPv6 0xc344d02931eec01      0t0  TCP *:53 (LISTEN)
com.cisco 34641           root   10u  IPv4 0xc344cf90a772b51      0t0  UDP 1*.1**.9*.1**:52920->1*.1**.*.3*:53
com.cisco 34641           root   12u  IPv4 0xc344cf907510811      0t0  UDP 1*.1**.9*.1**:59664->1*.1**.*.3*:53
com.cisco 34641           root   13u  IPv4 0xc344cf90a51ee81      0t0  UDP 1*.1**.9*.1**:56556->1*.1**.*.3*:53
com.cisco 34641           root   14u  IPv4 0xc344cf90a5344e1      0t0  UDP 1*.1**.9*.1**:60227->1*.1**.*.3*:53
com.cisco 34641           root   15u  IPv4 0xc344cf90a5a0811      0t0  UDP 1*.1**.9*.1**:52804->1*.1**.*.3*:53
com.cisco 34641           root   16u  IPv4 0xc344cf90a8284e1      0t0  UDP 1*.1**.9*.1**:52834->1*.1**.*.3*:53
com.cisco 34641           root   17u  IPv4 0xc344cf90a5244e1      0t0  UDP 1*.1**.9*.1**:51943->1*.1**.*.3*:53
com.cisco 34641           root   18u  IPv4 0xc344cf90a5241b1      0t0  UDP 1*.1**.9*.1**:61779->1*.1**.*.3*:53

SirSamTumless assigned pmahnke Mar 31, 2020

pmahnke assigned evilnick and unassigned pmahnke Mar 31, 2020

SimonAmbridgeNuoDB mentioned this issue Apr 1, 2020

multipass fails to bridge to Mac host correctly canonical/multipass#1459

Closed

evilnick closed this as completed Apr 3, 2020

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An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1. #239

An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1. #239

SimonAmbridgeNuoDB commented Mar 30, 2020

pmahnke commented Mar 31, 2020

joedborg commented Mar 31, 2020

SimonAmbridgeNuoDB commented Mar 31, 2020

johnsca commented Mar 31, 2020 •

edited

SimonAmbridgeNuoDB commented Mar 31, 2020

SimonAmbridgeNuoDB commented Mar 31, 2020

joedborg commented Mar 31, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

quantuminformation commented Jul 28, 2022 •

edited

kf-rammanokar commented Aug 19, 2022

quantuminformation commented Aug 20, 2022

cenobitedk commented Jan 27, 2023

An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1. #239

An error occurred when trying to execute 'sudo snap install microk8s --classic' with 'multipass': returned exit code 1. #239

Comments

SimonAmbridgeNuoDB commented Mar 30, 2020

Summary

Process

Current and expected result

Screenshot

Browser details

pmahnke commented Mar 31, 2020

joedborg commented Mar 31, 2020

SimonAmbridgeNuoDB commented Mar 31, 2020

johnsca commented Mar 31, 2020 • edited

SimonAmbridgeNuoDB commented Mar 31, 2020

SimonAmbridgeNuoDB commented Mar 31, 2020

joedborg commented Mar 31, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

SimonAmbridgeNuoDB commented Apr 1, 2020

joedborg commented Apr 1, 2020

quantuminformation commented Jul 28, 2022 • edited

kf-rammanokar commented Aug 19, 2022

quantuminformation commented Aug 20, 2022

cenobitedk commented Jan 27, 2023

johnsca commented Mar 31, 2020 •

edited

quantuminformation commented Jul 28, 2022 •

edited